Passion for service excellence

Video Arts

Course

Distance

£ 399 + VAT

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Description

  • Type

    Course

  • Methodology

    Distance Learning

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Course programme

About the programme
Part of the Workplace Excellence Series of documentary case studies. Meet the managers and staff who provide powerful insights and strategies for business success and staff satisfaction. Find out how these organisations achieve workplace excellence.

See the difference when people want to provide exceptional service:
  • Be passionate about your work
  • Make a positive first impression
  • Happy voice | Positive greeting
  • Fast response | Professional image
  • Build friendly relationships
  • Know your product
  • Understand needs and deliver solutions
  • Turn complaints into commendation


Programme includes
DVD 12 mins
Leaders guide with activities
Handouts
Full script

Part of the Workplace Excellence series.


Information
Produced by Seven Dimensions 2009


See related categories

Passion for service excellence

£ 399 + VAT

The best Customer Management courses

See all

See all