Personal Development Courses County Antrim

...is • Identify the benefits of Emotional Intelligence • Know how to control and deal with your own emotions • Understand the emotions of others • Learn... Learn about: Gain Confidence, Emotional Intelligence, Decision Making...

...participants will be able to: Understand the role of the facilitator and the expectations Identify the core practices and skills required for effective... Learn about: Communication Training, Decision Making, Skills and Training...

...How to use coaching to produce higher productivity The role and responsibilities of being a coach The GROW Model of coachingThe power of questioning... Learn about: Positive outcom, Coaching Skills, Model of coaching...

...This course is suitable for Managers and Team Leaders. Once you have enquired, we will contact you via email or by telephone. We will forward the course... Learn about: Communication Training, Assertive Behaviour, Team Training...

...This course is ideal for all Call Centre staff, whether they be new or experienced. By the end of this course participants will be able to: Understand... Learn about: Sales opportunities, Customer Service, Team Training...

...we will contact you via email or by telephone. We will forward the course outline together with a booking form for completion. Confirmation details... Learn about: Good leader, Management Planning, Working relationships...

...values, behaviours and integrity Create a culture that enables people to achieve their true potential Explore their own leadership style and deploy a... Learn about: Potential of your people, Decisions and choices, Leadership Styles...

...and improve communications within the organisation Understand the three principles of managing information Examine the risks involved in the management... Learn about: Persuasive argument, Decision Making, Visual tools...

...We will forward the course outline together with a booking form for completion. Confirmation details will be sent together with an invoice close to the course... Learn about: Receiving Feedback, Maximising resources, Team Training...

...Explore how to improve business performance by working together as a team Re-examine the difference between what is a leader and what is a manager Unity... Learn about: Team Leader, Business Performance, Assistant Call Centre Manager...

...learnt Examine and explore the roles and responsibilities of The Board, Directors & Management Team, risks involved and its impact of the stakeholders... Learn about: Role Director, Types of power, The Board...

...required to effectively prepare, deliver and evaluate a highly effective performance appraisal interview that adds best value to your organisation... Learn about: Meaningful objectives, Appraisal Process, Establishing Rapport...

...By the end of this course participants will have learnt: Why every organisation should have performance management in place The importance of clear... Learn about: Performance Management, Job descriptions, Full potential...

...The course will cover the following areas; How voice projection can be used to create an impact. Understand how powerful body language can... Learn about: Sales Training, Customer Service, Presentation Skills...

...coach in an organization or in any other field. You will learn how to develop positive mass changes in your life and those of the people you work... Learn about: Time line therapy, Management Development, Personal Development...

...strategy/Plan POC (Proof of Concept) Requirements gathering Understanding of various performance tests. Capacity Planning test Benchmark Test Fail-over/Fail-back... Learn about: IT Development...

...a wide range of people to achieve a win-win situation wherever possible Effectively manage difficult situations. What is assertiveness and how can I achieve... Learn about: Assertiveness Training, Confidence Training...