Professional Receptionist Skills

Description

• Type

  Short course

Description

UK leader in quality training at great prices

To raise the awareness of customer service at the reception desk and assist delegates in providing exceptional customer care.

About this course

Who is it intended for?

All front line reception staff who directly come into contact with customers, both face-to-face or on the telephone.

Qualification

Activia certificate of attendance

Questions & Answers

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Reviews

4.6

excellent

• I would recommend this course to all experienced receptionists.
  ← | →
• Note taking preparation skills were good, it will be of a great help to me to focus on the role.
  ← | →
• It has been a good experience and I am glad I got the chance to finish the course.
  ← | →

100%

4.6

excellent

Course rating

Recommended

Centre rating

Have you taken this course? Share your opinion

Mr Hickey

4.5

29/11/2017

What I would highlight: I would recommend this course to all experienced receptionists.

What could be improved: .

Would you recommend this course?: Yes

Amanda Hibbert

4.5

30/10/2017

What I would highlight: Note taking preparation skills were good, it will be of a great help to me to focus on the role.

What could be improved: Would have liked a practical exercise.

Would you recommend this course?: Yes

Lisa Cope

4.5

29/10/2017

What I would highlight: It has been a good experience and I am glad I got the chance to finish the course.

What could be improved: .

Would you recommend this course?: Yes

Jesse Akinsola

4.5

22/10/2017

What I would highlight: Good insight to receptionist skills, day-to-day challenges and how best to mitigate them.

What could be improved: .

Would you recommend this course?: Yes

Tracy Gleeson

4.5

02/10/2017

What I would highlight: Highly enjoyable day and I understand the importance of the Receptionist role and how to be successful in my new role.

What could be improved: .

Would you recommend this course?: Yes

MY

4.5

23/09/2017

What I would highlight: Good tutor who actively trains you in a professional standard, with good course materials and Q&A session.

What could be improved: .

Would you recommend this course?: Yes

Kim

4.5

13/09/2017

What I would highlight: I had an excellent tutor, who personalised the training materials to me and I left feeling like I had learnt new skills.

What could be improved: .

Would you recommend this course?: Yes

Hollie Byrne

4.5

04/08/2017

What I would highlight: Very interesting course, for me it was good more as refresher than training. As myself and the trainer felt the course would be more beneficial for someone who hadn’t been a receptionist before than someone who been doing it for years.

What could be improved: .

Would you recommend this course?: Yes

Hayley Downes

5.0

06/05/2017

What I would highlight: Ideal for beginners, it was impressive the way whole training was conducted and learned a lot which helped in my day to day work life. I feel confident in my job.

What could be improved: .

Would you recommend this course?: Yes

Lindsey Dorgan

4.5

13/09/2016

What I would highlight: I found the course very interesting for me, being new as a receptionist.

What could be improved: .

Would you recommend this course?: Yes

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This centre's achievements

2018

How do you get the CUM LAUDE seal?

All courses are up to date

The average rating is higher than 3.7

More than 50 reviews in the last 12 months

This centre has featured on Emagister for 15 years

Subjects

• Management
• Secretarial
• Receptionist
• Telephone Skills
• Customer Service
• Communications Planning
• Communication Policy
• Planning
• Communications
• Secretary

Course programme

Course Programme

• Telephone Work - Standards Monitoring Checklist
• Exercise: Getting to Know You
• The Role of the Receptionist
• Customer Service Principles
• Your Personal Action Plan
• Introduction and Course Overview
• Assertiveness
• Professional Handling of Incoming Calls
• The Factors of The Voice
• Telephone Skills
• Listening Skills
• Questioning Techniques

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• Activia Training courses