Reed Learning courses

...results · Sound financial business plans and forecasts and how to present them What will i get out of it This course is about becoming a strategic thinker and planner...

...make your bid assertively and secure the desired outcome Course overview · Research techniques for assessing position and options · Objective setting...

...no matter how difficult Expert advice from the trainer and forum-based discussions with other managers Specially-designed outdoor management challenges...

...who want to achieve more and feel more alive, empowered and satisfied at work. Who is it for Ambitious people in any role who want to achieve more and feel more alive...

...Negotiating an outcome Managing time Setting goals and objectives Planning Meeting deadlines Agreeing priorities Systems and procedures Managing paperwork...

...and will return to your organisation. Course overview The receptionistÂ's role: Your importance in the organisation representing the company putting people...

...with those who chair or lead meetings but is of benefit to anyone who would like to manage meetings better. Who is it for This course is popular with those...

...or those who have a little self taught knowledge but want to know how to use Excel more efficiently for day to day tasks. Not sure if this course is the right level for...

...Suitable for: Managers from any discipline who wish to learn, revise or develop their management techniques Managers from any discipline who wish to learn...

...and are looking to expand this. Prerequisites A working knowledge of Excel introduction topics or attendance to our Introduction to Excel course. Who...

...emotional intelligence Strategies to state your case convincingly Improved questioning and listening skills Blended learning modules to extend your learning...

...suit experienced PAs working with senior managers and those managing staff or due to manage in the future. What is it about Problem solving skills to resolve...

...Strategies to overcome objections and gain commitment from the customer. Seven questioning techniques to identify exact customer needs. Use of PhoneCoach...

...developmental feedback & appraise your staff Putting it all into practice Case studies Role plays...

...links Projecting a professional image face-to-face, on the phone and e-mail Customer service behavioural styles and their consequences The 8 A's formula...

...Inserting Charts and managing surrounding text Adding Captions and Cross References Creating an Automatic Table of Contents Working with multiple versions... Learn about: Word 2007...

...and requirements Payroll cycle Data collection Record updating Calculation and reconciliation Reporting and record keeping PAYE Tax codes and tables Percentages...

...difficult situations Phrases that generate customersÂ' confidence. Suitable for: A highly practical course for any frontline staff wanting to improve their...

...Sales professionals who want to gain new business and develop existing accounts in a professional and confident manner. Who is it for Sales professionals...

...reduce physical health risks for personal wellbeing Ability to help others identify and manage their stress for a more effective team and workplace...