Reed Learning courses

...ratios · External analysis Â- your business environment · Gaining competitive advantage · Implementing strategy · Ten steps to a successful business plan · Strategic...

...A toolkit offering a range of options for bargaining and closing the deal. Skills to assess risk and implement contingency in event of non-agreement...

...The ability to be more assertive, provide better feedback, and get your message across to your team with total clarity The skills to ensure that your work gets...

...our goals Unlock your potential - Recognise where you are holding yourself back and unleash your full potential - Unlock your imaginative...

...This course teaches the time management, prioritisation and organisational skills to ensure deadlines are met. Just as importantly, it covers the diplomacy...

...We look at the techniques which will help to handle complaints and also handle hostility Telephone behaviour: Professional standards of behaviour to aim for Assertive...

...A structured approach to enable real results to be achieved from every meeting Practical techniques for managing dominant and reluctant attendees An understanding...

...or those who have a little self taught knowledge but want to know how to use Excel more efficiently for day to day tasks. Not sure if this course is the right level for...

...role-play skills and theory in practice What will i get out of it This is our most comprehensive management development course, consolidating key managerial...

...up and utlising templates Utilising custom chart types Trace Cell Precedents & Cell Dependents Count Functions Auditing Worksheets Locate Invalid Data and Formulas...

...back into the workplace What will i get out of it This course will help you bring people around to your way of thinking, reducing resistance to new ideas and eliminating conflict...

...cascading information to other divisions in your organisation and how to influence stakeholders towards your point of view. This is the next step on...

...in order to achieve a sale Know the importance of planning and research Maintain a focus and professionalism when making outbound calls by introducing...

...Suitable for: Managers, supervisors or team leaders who need a better understanding of how and when to delegate. Managers, supervisors or team leaders...

...Who is it for For customer facing frontline and support staff, whose actions can have a significant impact on their company's reputation and success...

...document it is possible to update all - at the touch of a button. Delegates will also learn how to create macros to automate processes, protect confidential... Learn about: Word 2007...

...Ability to calculate and prepare accurate manual payments Procedures, checks and controls to eliminate mistakes A checklist for compliance with obligations...

...telephone communication skills using state-of-the-art telephone coaching equipment. A highly practical course for any frontline staff wanting to improve...

...that signposts the meeting and maximises selling opportunities · Identify the 5 key reasons why people buy and how to use these to your advantage · Develop...

...vital link between your beliefs, perceptions and your experience of stress Understand the difference between reactivity and responsibility Managing stress...