Reed Learning courses

...performance indicators to improve results. Sound financial business plans and forecasts and how to present them. Suitable for: Senior managers ready to become Â"bigger playersÂ"...

...and behavioural dimension of negotiation What will i get out of it This course teaches you how to keep a cool head in the planning, delivery and closing of a negotiation...

...to address poor performance and difficult situations - Dealing with challenging people Personal development - Communicating with impact and clarity...

...who want to achieve more and feel more alive, empowered and satisfied at work. Who is it for Ambitious people in any role who want to achieve more and feel more alive...

...What is it about An understanding of the roles and responsibilities of the team secretary Recognition of the attributes of a good team player A strategy...

...appropriate tone and demeanour and handle complaints or difficult people. Essentially, this is a course that will ensure each customer has a good experience...

...A structured approach to enable real results to be achieved from every meeting Practical techniques for managing dominant and reluctant attendees An understanding...

...Suitable for: This course is for anyone who needs to understand the way Excel works. It's suitable for complete beginners, or those who have a little...

...Team dynamics and leadership Â- what are the key components of effective teams The essentials of self-management How to manage performance of the team...

...and are looking to expand this. Prerequisites A working knowledge of Excel introduction topics or attendance to our Introduction to Excel course. Who...

...and situations An understanding of different communication styles, and how to adapt your own when necessary More success in negotiations Insights...

...course covers how to motivate staff and communicate with people at all levels - providing techniques to delegates taks and manage difficult responses...

...calls in order to sell more of their products or services. Who is it for This course is for telesales and customer service personnel who deal with in...

...Recognition of what should and shouldnÂ't be delegated The ability to empower and develop individuals Competence in techniques to overcome resistance and delegate in practice...

...Who is it for For customer facing frontline and support staff, whose actions can have a significant impact on their company's reputation and success...

...out in order to make producing long or complex documents less time consuming. It's ideal for anyone who has completed the Introduction to Word 2007 course... Learn about: Word 2007...

...What will i get out of it The course covers detailed insight into the payroll process providing expert guidance on current legislation, practical...

...difficult situations Phrases that generate customersÂ' confidence. Suitable for: A highly practical course for any frontline staff wanting to improve their...

...all possible objections The ability to leave a memorable impression and clear message with any client What will i get out of it This workshop teaches delegates...

...stress and Â'nip it in the budÂ' Prevent anger and conflict escalating in relationships Take the stress out of working with difficult people...