Reed Learning courses

...thinking · The ability to appraise any business from its financial statements · An understanding of ratio analysis and performance indicators to improve...

...make your bid assertively and secure the desired outcome Course overview · Research techniques for assessing position and options · Objective setting...

...to make the most of the setting. You'll also take on a variety of interesting and challenging outdoor activities that will challenge your management abilities...

...The realisation of your true potential and how to fulfil it Practical tools to unleash your imagination for outstanding results Simple yet effective techniques...

...workload and keeping track of tasks. Suitable for: Secretaries and administrators who play a support role to more than two people. Secretaries and administrators...

...care Techniques for handling aggressive callers or visitors professionally and calmly Happy customers What will i get out of it This course will teach...

...key people Planning Setting clear agendas Inviting agenda points prior to the meeting Preparing documentation Self-management Successful chair qualities...

...clearly by learning how to create purchase orders, bank statements and compile sales figures. Course overview Explore the various new user interface elements...

...for positive outcomes The principles of workplace motivation and what are the key elements of motivation Interviewing skills for managers...

...and are looking to expand this. Prerequisites A working knowledge of Excel introduction topics or attendance to our Introduction to Excel course. Who...

...The skills to be more persuasive and exert more influence Increased confidence to make you more effective in handling different people and situations...

...feedback The ability to manage staff and delegate effectively Techniques that will motivate your team in order to achieve agreed objectives...

...How to ask for the business without being overpowering Overcome objections by staying in control of your calls...

...Analysing the different management styles Improving your listening & coaching skills How to deal with different ability & confidence levels How to...

...Who is it for For customer facing frontline and support staff, whose actions can have a significant impact on their company's reputation and success...

...useful but the most popular feature is the automatic table of contents. This course focuses on those features and many many more which allow you to control... Learn about: Word 2007...

...legislation and procedures. All those in accounts, HR and management who wish to understand payroll legislation and procedures. Who is it for All those in accounts...

...manage more difficult customer situations. Course overview Create a professional image on the telephone Use phone communication to your advantage and overcome...

...meeting Control of the discussion without resorting to aggression or pleading Confidence in face-to-face selling The formula to beat resistance and overcome...

...facing them at work and want to restore calm, clarity and concentration to their roles. You should also attend if you are responsible for helping others...