Reed Learning courses

...You will learn how to analyse key performance indicators and ratios to understand the health of your business and drive its success. Course overview...

...Techniques to establish a positive negotiating environment · An understanding of the non-verbal elements of negotiation · The ability to manage the emotional...

...What makes a group of people into a team - Tuckman's team development model and the link to leadership styles - Understand team roles and dynamics...

...Suitable for: Ambitious people in any role who want to achieve more and feel more alive, empowered and satisfied at work. Ambitious people in any...

...workload and keeping track of tasks. Suitable for: Secretaries and administrators who play a support role to more than two people. Secretaries and administrators...

...difficult people but there are ways of dealing with them Handling complaints: Some complaints are justified, some are not but they all need to be dealt with sensitively...

...objective setting and communication skills can transform the way your meetings run, increase productivity and enhance morale. This course gives a...

...or those who have a little self taught knowledge but want to know how to use Excel more efficiently for day to day tasks. Not sure if this course is the right level for...

...feedback Communication Â- gaining co-operation from your staff How to deal with conduct and capability issues Handling difficult situations assertively...

...and workbooks 'If' statements and calculations All new conditional formatting features Sorting and filtering data Attaching security to a spreadsheet Setting...

...with difficult people and situations. Course overview Stage 1 - The course Understand persuasion The characteristics of a successful persuader The secrets...

...It will give you the skills to take action effectively and solve problems using the full range of options available. You will look at preparing and presenting a business...

...techniques and expert feedback. Course overview Improve rapport by adapting your behaviour accordingly - generate that crucial connection in the first...

...Analysing the different management styles Improving your listening & coaching skills How to deal with different ability & confidence levels How to...

...A framework for saying 'no' constructively, and giving 'bad' news What will i get out of it A foundation for understanding the principles, attitudes...

...Essential for anyone with the task of producing reports, manuals or preparing documents for presentation to clients. Not sure if this course is the right level for... Learn about: Word 2007...

...practical tips to avoid common pitfalls and the skills to deal with queries and run day to day operations with confidence. Course overview Payroll obligations...

...that generate customersÂ' confidence What will i get out of it For most organisations today, the telephone is the key mode of communication with customers...

...meeting Control of the discussion without resorting to aggression or pleading Confidence in face-to-face selling The formula to beat resistance and overcome...

...will i get out of it This course is about protecting yourself from the negative effects of your own stress and defending yourself from being affected by the stress of others...