Reed Learning courses

...You will learn how to analyse key performance indicators and ratios to understand the health of your business and drive its success. Course overview...

...and understanding non-verbal communication · Cultural differences and their impact on the negotiating process · Contracts and Service Level Agreements...

...that they are looking to build on in order to progress in their career. Who is it for This residential course is perfect for people mnagers from all disciplines and backgrounds...

...empowered and satisfied at work. What is it about The realisation of your true potential and how to fulfil it Practical tools to unleash your imagination...

...workload and keeping track of tasks. Suitable for: Secretaries and administrators who play a support role to more than two people. Secretaries and administrators...

...the two aspects of image: appearance and behaviour how to gain confidence Customer care: the first impression is vital, so is the final impression...

...of how to energise meetings Guidelines on how to ensure attendees know precisely the actions that must follow the meeting. Suitable for: This course...

...or those who have a little self taught knowledge but want to know how to use Excel more efficiently for day to day tasks. Not sure if this course is the right level for...

...with greater assurance to get points across and achieve objectives Improved personal impact Interaction with experienced actors who will role-play skills and theory in practice...

...Suitable for: This course is suitable for people who have attended the introduction course or have sufficient knowledge and understanding of the basics...

...who needs to build a relationship within their organisation in order to get colleagues on side and for those in a sales or account management role...

...for problem solving How to be a good manager Instilling the confidence for decision making Management styles Communication skills Effectively communicating...

...skills in a safe and secure environment What will i get out of it This is our masterclass for phone-based sales people. A highly practical course...

...who need a better understanding of how and when to delegate. Who is it for Managers, supervisors or team leaders who need a better understanding of how and when to delegate...

...What is it about How to create a positively memorable service experience Ways to manage customers' expectations and where possible to exceed them A recognition...

...features to automate long documents, reports and contracts. Adding captions to graphics and cross references and paragraph numbering in the text are... Learn about: Word 2007...

...Ability to calculate and prepare accurate manual payments Procedures, checks and controls to eliminate mistakes A checklist for compliance with obligations...

...telephone manner Understanding of best practice at key stages of a call The techniques to control and guide the call and handle difficult situations Phrases...

...meeting Control of the discussion without resorting to aggression or pleading Confidence in face-to-face selling The formula to beat resistance and overcome...

...You should also attend if you are responsible for helping others with high levels of stress. Who is it for Those who find it hard to manage the pressures...