Reed Learning courses

...Course overview · Strategic management · Internal business analysis Â- your organisation · Financial analysis and performance indicators · Using key...

...A toolkit offering a range of options for bargaining and closing the deal. Skills to assess risk and implement contingency in event of non-agreement...

...The opportunity to rut together a personal development plan and the confidence to put it into practice...

...by using effective stillness, posture and body language - Connecting with colleagues or clients through comfortable eye contact - Holding the attention...

...boundaries of the role with your team Methods for assessing priorities Negotiation skills to handle conflicts of interest Systems and procedures for managing...

...aggressive and passive behaviours: Understanding the different types of behaviour, verbal and non-verbal Listening skills: Effective listening is an essential...

...with those who chair or lead meetings but is of benefit to anyone who would like to manage meetings better. Who is it for This course is popular with those...

...2007 has many changes from the previous versions. The new tabs and ribbon form the basis of a new user interface. Learn the difference between text...

...to communicate with greater assurance to get points across and achieve objectives Improved personal impact Interaction with experienced actors who...

...Know-how to protect your data using the security features Automation of worksheets using Excel 2007 look up features Improved interpretation of data...

...organisation in order to get colleagues on side and for those in a sales or account management role who are dealing with potentially difficult customers or situations...

...suit experienced PAs working with senior managers and those managing staff or due to manage in the future. What is it about Problem solving skills to resolve...

...in order to achieve a sale Know the importance of planning and research Maintain a focus and professionalism when making outbound calls by introducing...

...to delegating effectively. Course overview Managing empowerment The three greatest sins of British management Why we avoid delegating The benefits of delegating...

...What is it about How to create a positively memorable service experience Ways to manage customers' expectations and where possible to exceed them A recognition...

...Inserting Charts and managing surrounding text Adding Captions and Cross References Creating an Automatic Table of Contents Working with multiple versions... Learn about: Word 2007...

...and rates Calculating PAYE National Insurance Using NIC tables Percentages and rates Calculating NI Statutory Sick Pay Statutory Maternity Pay Starters...

...manage more difficult customer situations. Course overview Create a professional image on the telephone Use phone communication to your advantage and overcome...

...practical skills in structuring and controlling a face-to-face sales meeting. The course offers helpful insights into rapport building, overcoming objections...

...reduce physical health risks for personal wellbeing Ability to help others identify and manage their stress for a more effective team and workplace...