Reed Learning courses

...performance indicators to improve results. Sound financial business plans and forecasts and how to present them. Suitable for: Senior managers ready to become Â"bigger playersÂ"...

...It is also very popular with those involved in service level agreements or contract negotiations Who is it for This course is ideal for managers who...

...you will take on a variety of specially designed challenges that will reinforce your learning from the course and test your ability to apply it in unusual...

...levels by enhancing your natural charisma What will i get out of it This experiential course is about discovering your inner strengths and exploring...

...boundaries of the role with your team Methods for assessing priorities Negotiation skills to handle conflicts of interest Systems and procedures for managing...

...We look at the techniques which will help to handle complaints and also handle hostility Telephone behaviour: Professional standards of behaviour to aim for Assertive...

...This course is popular with those who chair or lead meetings but is of benefit to anyone who would like to manage meetings better. This course is popular...

...2007 has many changes from the previous versions. The new tabs and ribbon form the basis of a new user interface. Learn the difference between text...

...Techniques to build a team for excellent workplace performance Skills to achieve positive results from difficult situations The ability to communicate...

...and workbooks 'If' statements and calculations All new conditional formatting features Sorting and filtering data Attaching security to a spreadsheet Setting...

...What is it about The skills to be more persuasive and exert more influence Increased confidence to make you more effective in handling different people...

...ladder of your professional development, and a vital toolkit for any senior PA. Course overview Finding Solutions Defining required skills Generating options...

...techniques and expert feedback. Course overview Improve rapport by adapting your behaviour accordingly - generate that crucial connection in the first...

...Suitable for: Managers, supervisors or team leaders who need a better understanding of how and when to delegate. Managers, supervisors or team leaders...

...links Projecting a professional image face-to-face, on the phone and e-mail Customer service behavioural styles and their consequences The 8 A's formula...

...to make producing long or complex documents less time consuming. It's ideal for anyone who has completed the Introduction to Word 2007 course... Learn about: Word 2007...

...checks and controls to eliminate mistakes A checklist for compliance with obligations and legislation Understanding of the use of deductions and attachments...

...and how to control and guide a call to generate the confidence and respect of customers. Additionally, the course will consider ways to professionally...

...and selling your product / service according to the buyer's needs with confidence. This course will be of real value to those who regularly visit clients...

...will i get out of it This course is about protecting yourself from the negative effects of your own stress and defending yourself from being affected by the stress of others...