Reed Learning courses

...Suitable for those working in environments where there are frequent and challenging interactions with colleagues and customers. Particularly useful...

...preventing conflict. You will acquire and practise established techniques for managing and resolving conflict in a variety of situations. Course overview...

...punchy and compelling documents that say the right things about you. Course overview The parts of speech Understand nouns, pronouns, verbs and conjunctions...

...openings to informal social events, your events need a plan for success. This course will teach you where to start, what to take into account...

...Who is it for First line managers and middle managers who want to improve how they get their message across to their team members and other internal stakeholders...

...Course overview Stage 1 - the Course The Management Role What is required of you as a manager Key skills of successful managers Understanding...

...canÂ't find the right staff or keep recruiting the wrong ones? Failings in the recruitment and selection process can do more damage to your business than...

...either face-to-face or on the telephone, you will find this course of benefit. What is it about · A greater understanding of what causes customers...

...the need to protect delegate confidentiality, particularly when courses deal with sensitive issues such as this. We guarantee confidentiality and discretion...

...The secrets to creating a great impression first time Knowledge of the subtleties of non-verbal communication Presentation skills to make your point...

...agreement and buy-in Develop confidence and self-esteem...

...mind mapping tecnhiques to workplace problems Ensure that creativity becomes a useful tool for day-to-day problem solving...

...it This course will focus on working more with colour and customizing the slide master, inserting Word tables and Excel spreadsheets into a PowerPoint presentation... Learn about: PowerPoint 2007...

...Being firm without causing upset · Developing individuals in the sales team - The four styles of sales management - Trotters independent traders...

...Understanding of group dynamics Confidence to handle those being over dominating in a group situation Ability to bring out those not contributing...

...acknowledging what you want and how to go about achieving it Ways to harness the power of positive thought Goal setting techniques - work and personal...

...by linking training and learning outcomes to objectives The ability to assess and select the delivery channels best suited to the required objectives Sourcing...

...What is it about Enhanced communication, both verbally and non-verbally Increased creativity and performance (in yourselves and others) Enjoyment of activities...

...morale and high quality performance from all team members. Who is it for This workshop is designed for managers, team leaders and supervisors who...

...interviewing and effective appraisal techniques. Suitable for: Those who need to know and understand fundamentals of human resource management for...