Reed Learning courses

...It demonstrates how to ensure emotions can be controlled and focused into greater Â'task efficiencyÂ' and Â'relational effectivenessÂ'. A combination of insight...

...to confront people in a way that minimises defensiveness and hostility, every time Skills to control your own anxiety, anger and fear in a conflict situation...

...your reader wonÂ't be giving you the benefit of the doubt. The quality of your syntax says a lot about you, your organisation and your products and services...

...This course is also invaluable to PAs and marketers involved in organising events. What is it about Maximum attendance through effective promotion Improvement...

...working relationships What will i get out of it This is a course that has been developed specifically with the needs to today's manager in...

...within the team Managing and Developing Individuals Evaluating individuals' strengths and areas for development Effective feedback Delegation as a development...

...taking the best of a mediocre bunch just to fulfil a need? Is your staff turnover higher than your competitors? Are your operations at risk because...

...Suitable for: If you have faced difficult customer situations in the past, or are likely to in the future, either face-to-face or on the telephone...

...and HR professionals who are looking to learn best practice in this area. What is it about A better understanding of the root causes of difficult behaviour...

...or wish to improve your success in meetings, then this course has been created for you. Who is it for If you are struggling to stand out during meetings...

...has difficulty getting their point across successfully and the appraisee becomes defensive. This course will give you a number of approaches...

...Ideal for project managers, middle and senior managers and those in creative roles who have complex problems and would like to harness creative thinking...

...This course will have you up to speed in no time, with Increased visual impact of your presentations by adding objects to slides More sophisticated... Learn about: PowerPoint 2007...

...provided by the Institute of Sales and Marketing Management (ISMM) · An opportunity to apply for membership of the ISMM at a specially discounted rate...

...being over dominating in a group situation Ability to bring out those not contributing in a meeting Techniques to intervene to stimulate discussion Understanding...

...model Positive attitude and assertive behaviour The importance of planning and setting priorities Visualisation techniques and goal setting Positive thought...

...goals Analysing learning needs in practice Defining measurable learning outcomes Developing and planning solutions Assessing the different ways people...

...Past delegates include, first line managers, middle managers, and sales and marketing professionals. This course is ideal for anyone who wishes to be introduced...

...morale and high quality performance from all team members. Who is it for This workshop is designed for managers, team leaders and supervisors who...

...manager with responsibility for recruiting and managing staff requires an understanding of the basics of HR best practice in order get the best out...