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      Special Offer - CPD Accredited - NUS Eligible
      Oplex careers

      Retail Customer Service Course - Level 3 - Accredited

      Oplex careers
      Online
      Special Emagister price

      £150 £19
      Prefer to call the centre directly?
      20328... More
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      Important information

      Typology Short course
      Methodology Online
      Duration 12 Months
      Start Different dates available
      • Short course
      • Online
      • Duration:
        12 Months
      • Start:
        Different dates available
      Description

      The online Retail Customer Service Course will provide insight into retail customer service, discussing the key skills and knowledge related to this field. This course will provide a good understanding into the importance of excellent customer service in retail, with the use of practical examples.


      Important information

      Price for Emagister users: Special Offer

      Facilities (1)
      Where and when
      Starts Location
      Different dates available
      Online
      Starts Different dates available
      Location
      Online

      To take into account

      · Who is it intended for?

      The Retail Customer Service course from Oplex Careers is perfect if you’re just starting out in the industry or simply fancy learning something new.

      · Requirements

      There a no specific entry requirements to enroll on the Retail Customer Service course. You need basic numeracy and literacy skills, so everyone is welcome to join the course.

      · Qualification

      Upon finishing the Retail Customer Service course you will receive a CPD Accredited Certificate from Oplex Careers. Your recognised CPD Certificate can be used to showcase to any potential employers you have acquired a certain level of skills or keep for your own records as part of your portfolio of evidence.

      · What happens after requesting information?

      One receiving your request about this course, a member of our friendly team will send you all the details about the course and help answer any questions you may have. You can also see the full course details at: https://deals.oplexcareers.com/course/retail-customer-service-course/?id=6

      Questions & Answers

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      Opinions

      4.5
      Course rating
      100%
      Recommended
      4.5
      excellent
      Centre rating

      Reviews on this course

      K
      Kouji
      4.5 13/02/2016
      What I would highlight: Much obliged for this caourse. Exceptionally comprhensive knowledge and I delighted in it alot. Much obliged for the testament.
      What could be improved: Nothing.
      Would you recommend this course?: Yes
      Did this opinion help you? Yes (0)
      Reviews gathered by Emagister & iAgora

      Achievements for this centre

      2016

      How do you get the CUM LAUDE seal?

      All courses are up to date

      The average rating is higher than 3.7

      More than 50 reviews in the last 12 months

      This centre has featured on Emagister for 3 years

      What you'll learn on the course

      Conflict
      Retail
      Customer Service Skills
      Customer Care
      Customer Service
      Communication Skills
      Accredited
      Communication Training
      Customer satisfaction
      Services
      Customer
      Service

      Teachers and trainers (1)

      Oplex Careers
      Oplex Careers
      Support Team

      Course programme

      The Retail Customer Service Course is split into the following modules:

        • Importance of Communication

      • Importance of Communication
      • Verbal Communication
      • Non-Verbal Communication
      • Listening Skills

        • Complaint Handling

      • Types of Complainer
      • Common Complaints
      • Handling a Complaint

        • Conflict Management

      • Forms of Conflict
      • Signs of Increasing Anger and Aggression
      • Conflict Resolution

        • Increasing Sales through Customer Service

      • Types of Customer
      • Up-Selling and Cross-Selling
      • Social Media
      • Methods for Increasing Sales

        • Customer Feedback

      • Types of Feedback
      • Use of Feedback Forms
      • Negative Feedback
      • Positive Feedback

      • Final Assessment




      Assessment

      To assess the learners ability and knowledge to effectively understand the topics contained within the Retail Customer Service Course, the course features a number of end of module interactive quiz questions.

      Additionally, at the end of the course learners will also take an online multiple choice assessment test. This online multiple choice test is marked automatically so you will receive an instant grade and know whether you have passed the course.

      Additional information

      Learners will have access to this course for up to 12 months from the date of joining. There is no time limit to complete the course during this period.