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Special Offer - CPD Accredited - NUS Eligible
Oplex careers

Retail Customer Service Course - Level 3 - Accredited

Oplex careers
Special Emagister price

£150 £19
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Important information

Typology Short course
Methodology Online
Duration 12 Months
Start Different dates available
  • Short course
  • Online
  • Duration:
    12 Months
  • Start:
    Different dates available

The online Retail Customer Service Course will provide insight into retail customer service, discussing the key skills and knowledge related to this field. This course will provide a good understanding into the importance of excellent customer service in retail, with the use of practical examples.

Important information

Price for Emagister users: Special Offer

Facilities (1)
Where and when
Starts Location
Different dates available
Starts Different dates available

To take into account

· Who is it intended for?

The Retail Customer Service course from Oplex Careers is perfect if you’re just starting out in the industry or simply fancy learning something new.

· Requirements

There a no specific entry requirements to enroll on the Retail Customer Service course. You need basic numeracy and literacy skills, so everyone is welcome to join the course.

· Qualification

Upon finishing the Retail Customer Service course you will receive a CPD Accredited Certificate from Oplex Careers. Your recognised CPD Certificate can be used to showcase to any potential employers you have acquired a certain level of skills or keep for your own records as part of your portfolio of evidence.

· What happens after requesting information?

One receiving your request about this course, a member of our friendly team will send you all the details about the course and help answer any questions you may have. You can also see the full course details at:

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Course rating
Centre rating

Reviews on this course

4.5 13/02/2016
What I would highlight: Much obliged for this caourse. Exceptionally comprhensive knowledge and I delighted in it alot. Much obliged for the testament.
What could be improved: Nothing.
Would you recommend this course?: Yes
Did this opinion help you? Yes (0)
Reviews gathered by Emagister & iAgora

Achievements for this centre


How do you get the CUM LAUDE seal?

All courses are up to date

The average rating is higher than 3.7

More than 50 reviews in the last 12 months

This centre has featured on Emagister for 2 years

What you'll learn on the course

Communication Training
Customer Service Skills
Customer Care
Customer Service
Communication Skills
Customer satisfaction

Teachers and trainers (1)

Oplex Careers
Oplex Careers
Support Team

Course programme

The Retail Customer Service Course is split into the following modules:

    • Importance of Communication

• Importance of Communication
• Verbal Communication
• Non-Verbal Communication
• Listening Skills

    • Complaint Handling

• Types of Complainer
• Common Complaints
• Handling a Complaint

    • Conflict Management

• Forms of Conflict
• Signs of Increasing Anger and Aggression
• Conflict Resolution

    • Increasing Sales through Customer Service

• Types of Customer
• Up-Selling and Cross-Selling
• Social Media
• Methods for Increasing Sales

    • Customer Feedback

• Types of Feedback
• Use of Feedback Forms
• Negative Feedback
• Positive Feedback

  • Final Assessment


To assess the learners ability and knowledge to effectively understand the topics contained within the Retail Customer Service Course, the course features a number of end of module interactive quiz questions.

Additionally, at the end of the course learners will also take an online multiple choice assessment test. This online multiple choice test is marked automatically so you will receive an instant grade and know whether you have passed the course.

Additional information

Learners will have access to this course for up to 12 months from the date of joining. There is no time limit to complete the course during this period.

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