RSM Technology courses

...Course Code HC Contents How to delight your customer How to recognise and serve your internal and exter How to listen effectively and use questioning...

...What is coaching and counselling When should you use these techniques How to coach and counsel Giving and receiving feedback Reinforcing positive behaviour...

...Duration 1 day Course Code JCFA Contents Accessing File-AID, menu options, special datasets used by File-AID; browsing datasets, editing datasets...

...Who Should Attend Application programmers who are going to develop web-based applications using EGL. Prerequisites Participants should have a basic knowledge...

...Suitable for: System Architects, Applications Programmers, and operations personnel responsible for installing, operating, or implementing CPSM. System Architects...

...developers, systems administrators and systems programmers. The course is designed to meet the needs of managers, developers, systems administrators and systems programmers...

...Objectives On successful completion of this course, attendees will be able to: understand the principles of effective interpersonal communication in...

...relationship to PAGEDEF. Introduction to AFP structured fields Formats; parameter types; text controls; document and resource object structures...

...On successful completion of this course, attendees will be able to: differentiate between 'good' stress and 'bad' stress, identify the signs of stress in yourself and in others...

...and value of a customer care culture recognise your internal and external customers relate the importance of customer care to your day-to-day work...

...belief in yourself Projecting a positive image How to say ''No'' politely How to negotiate for what you want How to handle conflict...

...Server discuss the relationship of WAS to z/OS. Who Should Attend Application architects, project managers, programmers and administrators who are going...

...message prioritisation; message persistence. WMQ API The 13 API calls. Triggering What is it? When and how to use it? Syncpoint control Implications...

...Security labels. Defining Data Sets to RACF Data set related commands; Data set protection; Discrete profiles; Generic profiles; Rules for defining data set profiles...

...knowledge of IBM hardware and operating system concepts. Duration 1 day Course Code VM Contents VM overview VM overview; Virtual Machines; I/O devices...

...for MQ and MQ Administrators. The course is suitable for all Security Administrators, Systems Programmers responsible for MQ and MQ Administrators. Objectives...

...build applications using Java and XML that will work across multiple platforms and be deployed as web services Who Should Attend Application developers...

...list the pros/cons of different solutions for typical business problems describe the most recent J2EE APIs discuss the integration of Java with existing...

...of the WebSphere Application Server resources, explain what WebSphere Application Server Enterprise adds to resource functionality, describe Connectors...

...implicit, composite and grouped privileges explain ownership considerations with regard to DB2 objects control DB2 address space and data set authorisation...