RSM Technology courses

...evaluate WLM, utilise RMF reports to tune MVS.. Suitable for: Technical support personnel who need to understand the performance aspects of z/OS systems...

...explain what path switching is and how it operates describe the adaptive rate based flow control mechanism describe how APPN and APPN/HPR can be integrated...

...the IOCP process describe the A-Z of an I/O. Who Should Attend IT personnel who need to understand how I/O works, and who want a clear picture of the physical...

...READQ TS with ITEM number, define TSMODELs for TS data location, recovery, security, function shipping and TS data sharing, resolve TS Affinity issues...

...respond positively to aggressive or non-assertive behaviour from others.. Suitable for: All those who provide service within the IS/IT environment...

...Suitable for: IT support staff working in the z/OS environment who need an understanding of what Linux is and how it can be used to support e-business applications...

...IMS ...) is an advantage. Duration 1 day Course Code WCES Contents WebSphere Application Server architecture, externa JCA providers for obtaining Enterprise...

...On successful completion of this course, attendees will be able to: describe the SOA and Web services standards, explain WSAD wizardry for the development...

...scrollable result sets; advanced topics: transactions,· locking,· JNDI: changes with JDBC 2...

...analyse any outstanding work following a conditional or deferred restart and take the actions required to complete it. Who Should Attend All operations personnel...

...Course Code HC Contents How to delight your customer How to recognise and serve your internal and exter How to listen effectively and use questioning...

...What is coaching and counselling When should you use these techniques How to coach and counsel Giving and receiving feedback Reinforcing positive behaviour...

...files use recursive commands. Who Should Attend Applications developers and operations support staff. Prerequisites Familiarity with TSO/ISPF...

...Application programmers who are going to develop web-based applications using EGL. Objectives On successful completion of this course, attendees will be able...

...describe the functions provided by CPSM operations, describe the required CPSM infrastructure, configure a CICSPlex, define CICSPlex topology...

...migration issues for existing CICS/TS 1.3 Java applications; JNDI name server and CICS TS 2.2 LDAP nameserver support; EJB 1.1 deployment descriptor...

...technicians working in an ITC environment. Prerequisites None. Duration 1 day Course Code MGA1 Contents The principles of good interpersonal communication Listening...

...page segments and overlays create a simple presentation page data stream analyse AFP data streams and messages to perform basic problem determination...

...differentiate between 'good' stress and 'bad' stress identify the signs of stress in yourself and in others choose strategies that will enable you to...

...On successful completion of this course, attendees will be able to: fully understand the concepts and value of a customer care culture, recognise...