Courses in Rusper

...Provide learning opportunities for colleagues UNIT 8 (F5) Resolve customer service problems UNIT 9 (F7) Support customer service improvements Who needs this qualification?...

...including the 4 mandatory units as follows: MANDATORY UNITS (COMPLETE ALL 4) UNIT 1 (A2) Manage your own resources and professional development UNIT 2...

...NVQ Level 2 Overview Level 2 Business and Administration NVQ has been developed from the National Occupational Standards produced by the Council for Administration (CfA)...

...Assessment time can vary depending on the learners previous experience and their job role Assessment method: Assessments are carried out in the workplace...

...of the delivery of customer service and will aid career progression. Suitable for: Those working in a customer interface role, these may be external...

...when handling customer service problems. UNIT 32 Monitor and solve customer service problems UNIT 33 Apply risk assessment to customer service UNIT...

...Prepare and serve wines UNIT 45 (2DS5) Maintain cellars and kegs UNIT 47 (2DS6) Clean drinks dispense lines UNIT 48 (2DS7) Prepare and service dispensed...

...Deal with the arrival of customers UNIT 105 (2R3) Deal with bookings UNIT 106 (2R4) Prepare customer accounts and deal with departures UNIT 23 (1GEN2)...

...Enter and find data using a computer UNIT 164 (HS27) Control practices for handling payments UNIT 165 (HS28) Contribute to the development of the...

...MANDATORY UNITS: All candidates must complete the following four units: UNIT 22 (1GEN1) Maintain a safe, hygienic and secure working environment UNIT...

...Assessments are carried out in the workplace against nationally recognised criteria. At the end of each unit the learner is expected to pass a knowledge test under exam conditions...

...Maintain a safe, hygienic and secure working environment. Suitable for: Those working in a professional kitchen seeking to develop their practical skills...

...Establish and develop positive working relationships, maintain the health, Hygiene and Safety of theWorking Environment. Suitable for: Those working...

...FOOD SERVICE UNITS: UNIT 82 Prepare and clear areas for table service UNIT 83 Serve food at the table UNIT 84 Provide a silver service UNIT 42 Prepare...

...Such retail premises will include pubs, bars and hotels, off-sales premises, supermarkets, convenience stores, garages and newsagents. The qualification...