SVQ 3 Contact Centre Professional

The SVQ level 3 is aimed at advisors within call centres the qualification assesses their ability to perform a number of activities undertaken in their job role. In addition they will demonstrate their knowledge as set out by the in the national standard for call centre advisors at level 3.

Course Structure and Delivery

To achieve SVQ Level 3 candidates must complete 2 mandatory units and 3 or 4 optional units, ( depending on the level of the optional Units)

Mandatory Units

With a vibrant, modern and innovative learning environment, the College is well equipped to ensure that students have the best facilities and resources to help develop their learning and skills. The College is an essential provider of a vast range of courses all focused on developing relevant skills for employment and to enhance current career prospects for those who are already working. For 2016-17 it was established that 86% of HN graduates at the College progressed into employment or further study.