Team Development and Leadership for Supervisors and Team Leaders

MODULE 1: Introduction and Course Overview

MODULE 2: Leadership
Topics covered:

• What is Leadership?
• Brief History of Leadership Studies
• The Leadership Formula
• Direction and Support

MODULE 3: Team Development
Topics covered:

• Team Based Results
• The Four Stages of Teams
• How Can I Help?
• Team Problem-Solving

MODULE 4: Team Leadership
Topics covered:

• Characteristics of Vital Team Players
• Key Attributes of The High Performing Team

MODULE 5: The Situational Leadership Model
Topics covered:

• Participating
• Delegating
• Telling
• Selling
• Scenarios Exercise for Leadership

MODULE 6: Discipline
Topics covered:

• Rules and the Need for Discipline
• Gross Misconduct
• Essential Components of a Disciplinary Procedure
• Investigating a Complaint
• Taking Disciplinary Action

MODULE 7: Giving Feedback
Topics covered:

• Constructive Feedback
• Praising the Individual
• Tools and Techniques: The Sandwich Technique
• Model for Giving Feedback - BOOST
• How to Give Feedback - EECC model
• Factors Which Make It Difficult To Receive Feedback
• Top Feedback Tips
• Coping with Criticism

MODULE 8: Providing Instruction
Topics covered:

• How Things Get Misinterpreted

MODULE 9: Influencing Relationships
Topics covered:

• Key Actions
• Skills Practice

MODULE 10: Performance Coaching
Topics covered:

• The Benefits of Coaching
• The Six Step Process
• Role Play
• Observation Guidelines

MODULE 11: Your Personal Action Plan