Telephone Sales

The Bigrock Telephone Sales course will provide you with:
- A stronger belief in the importance of your role and greater resilience for conducting sales calls.
- Techniques for opening the call and gaining buy-in for your approach.
- A proven structure for understanding your customer's needs and recommending solutions that meet your customer's identified needs.
- Tools to identify wider customer needs and cross selling opportunities.
- A consultative approach that is specifically designed and proven to deliver results in telephony and contact centre environments.
- An approach that delivers a first class customer experience that helps you sell more and build stronger customer relationships...
- ...for a sustainable uplift in your sales performance.

You will be provided with a course guidebook featuring the core concepts covered on the course, with room for your own notes. The guidebook presents key messages in a highly engaging way, so that you have a clear record of everything we explore and your own notes. As you begin to apply your learning in role, your guidebook will be a useful reference.

Professionals who sell on the telephone in office based, call centre and contact centre environments.

This course condenses years of industry experience, and is delivered by highly-skilled practitioners of telephone sales. Bigrock courses are designed to maximise engagement, and ensure that new skills are fully embedded.

A representative from Bigrock will contact you to discuss your requirements, and answer any questions you may have. You can then book a place online.