Bigrock People Performance Solutions

Telephone Sales

Bigrock People Performance Solutions
In London

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Important information

Typology Intensive workshop
Level Intermediate
Location London
Duration 1 Day
Start Different dates available
  • Intensive workshop
  • Intermediate
  • London
  • Duration:
    1 Day
  • Start:
    Different dates available

Explore a consultative approach to telephony sales. Discover how to engage with customers, how to elicit an understanding of their needs and objectives and how to meet their needs and execute the sale.

Facilities (1)
Where and when
Starts Location
Different dates available
150 Minories, EC3N 1 LS, London, England
See map
Starts Different dates available
150 Minories, EC3N 1 LS, London, England
See map

To take into account

· What are the objectives of this course?

The Bigrock Telephone Sales course will provide you with: - A stronger belief in the importance of your role and greater resilience for conducting sales calls. - Techniques for opening the call and gaining buy-in for your approach. - A proven structure for understanding your customer's needs and recommending solutions that meet your customer's identified needs. - Tools to identify wider customer needs and cross selling opportunities. - A consultative approach that is specifically designed and proven to deliver results in telephony and contact centre environments. - An approach that delivers a first class customer experience that helps you sell more and build stronger customer relationships... - ...for a sustainable uplift in your sales performance. You will be provided with a course guidebook featuring the core concepts covered on the course, with room for your own notes. The guidebook presents key messages in a highly engaging way, so that you have a clear record of everything we explore and your own notes. As you begin to apply your learning in role, your guidebook will be a useful reference.

· Who is it intended for?

Professionals who sell on the telephone in office based, call centre and contact centre environments.

· What marks this course apart?

This course condenses years of industry experience, and is delivered by highly-skilled practitioners of telephone sales. Bigrock courses are designed to maximise engagement, and ensure that new skills are fully embedded.

· What happens after requesting information?

A representative from Bigrock will contact you to discuss your requirements, and answer any questions you may have. You can then book a place online.

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Course rating
Centre rating

Reviews on this course

Former Student
5.0 22/09/2016
What I would highlight: I think the most important thing I have learnt from this course is to adapt my mindset to how the sales process work. Now I have the courage to try a different approach and apply some of the tools and techniques we learnt.
What could be improved: .
Would you recommend this course?: Yes
Did this opinion help you? Yes (0)
Reviews gathered by Emagister & iAgora

What you'll learn on the course

Telephone Sales

Teachers and trainers (1)

Expert Bigrock Facilitator
Expert Bigrock Facilitator
Bugrock Consultant

Course programme

Course Programme:

Belief & Mindset:

  • The power of a positive mindset; a strong belief in success.
  • Resilience

Opening the Call:

  • Your Value Proposition
  • Positioning & Signposting
  • Building Rapport

Identifying Needs:

  • Structured questioning & listening techniques to understand your customer, their needs, situation and ideal outcome.
  • Describing the options.
  • Emphasising how particular features deliver greater benefits.
  • Closing the call – achieving your desired outcome.

Communication Skills:

  • Influencing Skills.
  • Questioning Skills.
  • Listening skills.
  • Using voice & tone."

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