Telephone Techniques - Incoming & Outgoing Calls
-
The 4 days were amazing at TV presenting masterclass with Darren and Seam were so patient and friendly. The class was full of helpful tips and practical. I can easily recommend this course for anyone interested in TV presenting.
← | →
Short course
In Manchester, Birmingham, Bristol and 4 other venues
Description
-
Type
Short course
-
Level
Intermediate
-
Location
-
Duration
Flexible
-
Start date
May
other dates
This telephone training course deals with telephone etiquette when making both incoming and outgoing calls. Live calls are made to help delegates improve their skills in these vital areas.
Facilities
Location
Start date
Start date
Start date
Start date
Start date
Start date
Start date
Start date
About this course
Greater confidence to make outgoing calls professionally
Greater confidence to handle incoming calls courteously and professionally
The ability to get through to the right person
Increased confidence to return calls
To return to the workplace with genuine leads generated during the course
Discuss and resolve any obstacles and problems
Reviews
-
The 4 days were amazing at TV presenting masterclass with Darren and Seam were so patient and friendly. The class was full of helpful tips and practical. I can easily recommend this course for anyone interested in TV presenting.
← | →
Course rating
Recommended
Centre rating
Janine Newberry 4 Day Masterclass
This centre's achievements
All courses are up to date
The average rating is higher than 3.7
More than 50 reviews in the last 12 months
This centre has featured on Emagister for 13 years
Subjects
- Telephone answering
- Techniques
- Incoming Calls
- Telephone
- Outgoing calls
- Telephone Calls
- Incoming Telephone Calls
- Telephone Cold Calling
- Telephone Prospecting
Course programme
09:30 - 10:00 Coffee & Course Objectives
10:00 - 10:45 Task 1 (What do we hate about calling other companies?)
10:45 - 11:15 Participant to make Outgoing Calls.
11:15 - 11:45 Incoming Calls - The Basics (First impressions, Answering the Telephone, The Correct Vocabulary, Keep In Touch, Details)
11:45 - 12:00 Coffee Break
12:00 - 13:00 Outgoing Calls (Who?, Why?, When?)
13:00 - 14:00 Lunch Break
14:00 - 14:30 Task 2 (What do you really want to achieve with these calls?)
14:30 - 15:15 Negotiating Skills On The Telephone
15:15 - 15:30 Coffee Break
15:30 - 16:00 Participant to Make Outgoing Calls
16:00 - 16:30 Using A Prospect System (Following up enquiries effectively)
16:30 - 16:45 Summary & Action Plans Agreed
Telephone Techniques - Incoming & Outgoing Calls