Training in Midlothian/Edinburghshire

...Anyone who needs to influence others in order to achieve their goals Managers responsible for matrix management of others People who need to put their... Learn about: Matrix Management, Body Language, Building Rapport...

...to get a clearer more coherent message across - Improve vocal skills - Improve upon delivery by practicing appropriate variations in style, pace and language... Learn about: Gathering Information, Building Confidence, Oratory Techniques...

...stress positively at work in order to improve performance - Appreciate the impact of too much and too little pressure and the cumulative effect of life-changing events... Learn about: Stress Prevention, Positive Mental Attitude, Personal Responsability...

...Delegates who attend this course will benefit from a better understanding of how to build rapport and will work on communicating in a friendly and confident manner... Learn about: Presenting Ideas, Communication Skills, Speaking Clearly...

...will receive a certificate of attendance. Course Content: By the end of this course each delegate will be able to: Explain the differences between marketing... Learn about: Body Language Techniques, Building Rapport, Controlling the Sales Interview...

...objections Understand the importance of relationship selling on the phone Enhance their company's image by dealing professionally with incoming calls Understand... Learn about: Company Image, Gathering Information, Telephone Etiquette...

...the following aspects relate to the effective management of projects: · Principles and definitions · Roles and responsibilities · Stakeholder management... Learn about: Managing a Workplan, Stakeholder Management, Managing Quality...

...work to enthuse and inform its delegates. Cosensa trainers are chosen for their practical experience gained in real life situations and for their ability to inspire delegates... Learn about: Legal Requirements, Inspiring Others, Practical Experience...

...All delegates who successfully complete this course will receive a certificate of attendance. Course Content: Legislation overview Substances in the workplace... Learn about: Legislation Overview, Substances Problems at Work, Risk Assessment...

...This one day programme will provide delegates with an understanding of the benefits of well run safety committees and properly motivated Safety Representatives... Learn about: Involving Employees, Safety Committee, Legal Requirements...

...and private sector organisations for over ten years and previously held a number of senior management positions in industry. Course Content... Learn about: Identifying Issues, Information Gathering, Training Programmes...

...Institute of Personnel Development and holds a variety of coaching qualifications which can be utilised in performance coaching and management development... Learn about: Different Language Styles, Creative Problem Solving, Causes of Stress...

...and proof-reading tips · Punctuation · Common grammatical errors to avoid · Editing and checking the finished document · Minutes · How to draft effective... Learn about: Letter Writing...

...relating to your own organization for discussion in open forum. This course is perfect for general managers, business unit managers, quality professionals/management representatives... Learn about: Internal/External Auditors, General Managers, Core Business Processes...