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Classroom-based Telephone Skills Training in West Midlands
- Training
- Coventry
- 1 Day
... for people who have to handle situations using the telephone, as part of their role, in a professional and courteous manner. It will enable delegates to acquire the skills to break down communication barriers and respond to the needs of the caller in an engaging manner...
- Training
- Birminghamandanother venue.
- London
- 1 Day
...An interactive seminar providing the skills to stay calm, confident and focused when collecting overdue accounts. It will also give techniques to use in more challenging situations whilst negotiating workable solutions. Suitable for: Trade credit management staff with some telephone collection...
- Training
- Birminghamandanother venue.
- London
- 1 Day
... from the competition. Suitable for: Staff looking to give Exceptional Customer Service when Communicating with Customers by Telephone and Face to Face...
- Training
- Birminghamand12 other venues
- Basingstoke, Guildford, Oxford, Manchester, Bristol, Southampton, Reading, Garforth, Woking, Brentwood, Nottingham ...
- 1 Day
... course. Managers or employees who would like to improve their telephone manner...
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I feel very happy that Iam a part of an excellent training course with great tutor called Dave providing valuable tips and advices to help us improve our customer care service and adresss specific situations.
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- Training
- Birmingham
- 1 Day
... finding prospects, discussing the type of information to leave on prospects' voice mail. Suitable for: Anyone involved with telephone-based relationships who wants to organise and enhance their skills in the shortest possible time. Although the course has been designed for salespeople, the skills learned...
... finding prospects, discussing the type of information to leave on prospects' voice mail. Suitable for: Anyone involved with telephone-based relationships who wants to organise and enhance their skills in the shortest possible time. Although the course has been designed for salespeople, the skills learned...
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I feel very happy that Iam a part of an excellent training course with great tutor called Dave providing valuable tips and advices to help us improve our customer care service and adresss specific situations.
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Similar training and in other locations
- Training
- Distance Learning
...The course is suitable for anybody in a role where they deal direct with customers, in person, on the telephone or via the internet...
- Training
- Distance Learning
...This programme is designed for senior office staff who wish to be able to manage office operations effectively and supervise the work of others in an office environment. Suitable for: this course is suitable for anyone who is interested in executive office skills...
- Training
- Online
- Beginner
- Different dates available
...This Level 2 Certificate in Counselling Skills (RQF)qualification will introduce you to the use of counselling skills in everyday life. This could be in and out of work. Some of the approaches that underpin the use of these skills will also be taught. There’s a counselling skills and personal... Learn about: Counselling interactions, Body Language...
- Training
- Distance Learning
...This programme is designed for people seeking to understand and apply good practice in promoting effective customer relations. The course is particularly suited to staff who deal regularly with guests, visitors and customers face to face, in writing and on the telephone. Suitable for: suitable...
- Training
- Distance Learning
...This programme is designed for people who wish to improve their skill in selecting appropriate communication methods, and in delivering their message effectively. Suitable for: this course is suitable for abybody who is interested in effective communicating...
Similar training in other typologies
- Short course
- Birminghamand6 other venues
- Wymeswold, Bristol, Edinburgh, Leeds, London, Manchester
- Intermediate
- September
...This Advanced Telephone Prospecting course is totally practical and hands-on and includes live sales calls made by the tutor followed by genuine sales calls by each delegate, closely supervised. * Participants are asked to bring prepared contact list: 100 companies from at least five different... Learn about: Customer relationship, Communication Skills, Customer Relationship Management...
- Short course
- Birmingham
- 1 Day
...The course will cover a range of topics including the following: Why use the telephone. making a call. opening the call. matching and pacing. close the call. telephone behaviour. After the call. Suitable for: Call center operatives, customer service advisors, telesales...
- Course
- Birminghamand4 other venues
- Manchester, Nottingham, Bristol, Cardiff
- 1 Day
...Programme Content. Essential attitude and behaviours for successful telesales. Confidence. Drive. Belief. Preparation and planning. Effective communication techniques. Active listening skills. Productive questioning. Bridging and linking. Effective telesales technique. Dealing with resistance...
- Short course
- Coventry
- 1 Day
...First impressions can have a lasting impact whether they are made face to face or on the telephone. On the telephone they are particularly important because as far as the caller is concerned the voice on the telephone is the organisation. This course provides the opportunity to consider what...
- Short course
- Birminghamand6 other venues
- Bristol, Edinburgh, Leeds, London, Manchester, Nottingham
- Intermediate
- December
...An intensive, practical and activity-based programme building the delegate's knowledge, skills and the will to support customers, ultimately to deliver outstanding customer service. This Outstanding Customer Service Skills training course is available throughout the... Learn about: Customer Relationship Management, Customer Retention, Customer Care...
- Short course
- Birmingham
- 1 Day
...This one day influencing and negotiating skills course looks at influencing and negotiation as skills that work differently for each individual...
- Short course
- Birminghamand6 other venues
- Bristol, Edinburgh, Leeds, London, Manchester, Nottingham
- Intermediate
- November
... and role-playing delegates will improve their customer-care skills when answering the telephone... Learn about: Customer satisfaction, Customer Retention, Customer Care...
- Short course
- Birmingham
- 1 Day
...To build awareness of first impressions. To demonstrate by role play, face to face communication with customers. To identify the 5 star approach to customer service. To demonstrate by role play the user of good body language. To develop listening skills when handling complaints. To improve a...
- Short course
- Birminghamand6 other venues
- Bristol, Edinburgh, Leeds, London, Manchester, Nottingham
- Intermediate
- February
... impressions, Answering the Telephone, The Correct Vocabulary) 11:00 - 11:15 Coffee Break 11:15 - 11:45 Task 2: What Are Your Objectives? 11:45 - 12:45 Delegates... Learn about: Best Practice, Handling Complaints, Correct Vocabulary...