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Online/Distance Customer Retention Strategy Training
- Training
- Online
- Intermediate
- 1 Day
...acknowledgement and play back to meet needs while minimizing conflict potential How to reframe the service "forbidden" phrases into more customer-centric... Learn about: Business Process, Customer Care, Customer Manager...
Similar training in other typologies
- Course
- Online
- Beginner
- Different dates available
...Personal Vision Statement, Critical Elements of Customer Service, identifying who are your Customers?, Meeting customers' Expectations, understanding the Importance of Empathy... Learn about: Customer Service, Customer Retention Strategy, Customer satisfaction...
- NVQ
- Online
- Different dates available
- 12 Months
...retention and how not to lose clients Understand how to develop long-term relations with customers that creates loyalty Unit 6: Feedback and Sales Improving... Learn about: Customer Service Skills, Customer Retention, Customer Service...
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Wow! It was an amazing, enjoyable, full of information day. Interesting facts for the past and how they affected the present situation. I totally recommend it.
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The course gave me the opportunity to understand how loyalty programmes work and what the companies try to achieve through them.
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- Course
- Online
- Different dates available
...With much participation involved throughout the day, you’ll find out how best to make the most out of data analytics and its importance throughout your value chain... Learn about: Customer Retention, Customer Service, Customer Focus...
...With much participation involved throughout the day, you’ll find out how best to make the most out of data analytics and its importance throughout your value chain... Learn about: Customer Retention, Customer Service, Customer Focus...
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Wow! It was an amazing, enjoyable, full of information day. Interesting facts for the past and how they affected the present situation. I totally recommend it.
← | → see all
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The course gave me the opportunity to understand how loyalty programmes work and what the companies try to achieve through them.
← | → see all
- Course
- Online
- Different dates available
...Mirroring and leading -Monitoring your posture -Dressing up -Shaking hands -Role plays and interactive activities Anyone who wants to learn more about body language... Learn about: Customer Retention Strategy, Body Language, Sales skills...
- Course
- Online
- Intermediate
- Different dates available
...of outstanding customer service Importance of handling complaints with care Recognise & adapt to customer behaviour styles Manage customer satisfaction levels... Learn about: Customer Retention Strategy, Behaviour styles, Customer Manager...
- Course
- Online
- Intermediate
- Different dates available
...have a clear and valuable message that will help you boost your sales performance. Invest in your business and career, contact Sandler Training through... Learn about: Sales Training, Building Rapport, Sandler Sales...
- Course
- Online
- Intermediate
- Different dates available
...This online Customer Service course will help learners define who their customers are and how to understand their needs, LEARNING OUTCOMES Understanding... Learn about: Customer relationship, Customer Retention, Customer Care...
- Course
- Distance Learning
- Intermediate
- Different dates available
...in any type of organisation or context, to gain and develop, a level of understanding and skills that will help them to service customer requirements in a professional... Learn about: Customer Retention Strategy, Communication Skills, Customer relationship...
- Course
- Online
- Different dates available
...In order to have a truly successful business, you need to provide good customer service. It is believed that 96% of unhappy customers don’t ever complain... Learn about: Customer Manager, Customer Care, Marketing Tools...
- Course
- Online
- Intermediate
- Different dates available
...and convenient way and to adjust your learning according to your own schedule. This self-paced programme is available 24/7 providing you with the flexibility... Learn about: Customer Manager, Service Operations, Customer Care...
- Course
- Online
- February
...Focusing on Your Customer To begin, participants will learn what consultative selling (or customer-focused sales) is all about. Participants will... Learn about: Sales Techniques, Sales Training, Interpersonal Communication...
- Course
- Online
- January
...Whether we choose to embrace them or cannot stand being interrupted by their calls, call centers are a business element that is here to... Learn about: Communication Skills, Customer Relationship Management, Call Centre...
- Course
- Online
- February
...give participants the framework for building a stellar CRM team. Evaluating and Reviewing Your Programme To conclude the day, participants will look at some evaluation tools... Learn about: Customer Retention, Customer satisfaction, Customer relationship...
- Course
- Online
- February
...Five Practices of Leadership This session explores the five leadership practices developed by James Kouzes and Barry Posner in The Leadership Challenge... Learn about: Sales Training, Customer Relationship Management, Customer satisfaction...
- Course
- Online
- January
...Defined in your organization -The third critical element: Given life by employees -The fourth critical element: Be a problem solver -The fifth critical element... Learn about: Telephone answering, Sales Training, Relationship Building...
- Course
- Online
- March
...participants to some of the most common types of negotiation. Communication Essentials During this session, participants will work on their listening and questioning skills... Learn about: Customer satisfaction, Sales Training, Customer Retention Strategy...
- Course
- Online
- February
...formal and informal. Writing Your Proposal During this session, participants will learn what background information to gather and how to organize... Learn about: Communication Skills, Customer Retention Strategy, Customer satisfaction...
- Course
- Online
- January
...channels o Use discounts and promotions to market your e-commerce business o Understand what security and privacy issues face e-commerce businesses... Learn about: Transaction Management, Customer Retention Strategy, Customer relationship...
- Course
- Online
- February
...How to develop appropriate responses when prospective buyers throw a curveball. -Ways to disarm objections with proven rebuttals that get the sale back on track... Learn about: Customer Retention Strategy, Marketing Strategy, Sales Training...