Unified Communications Technician

City College Plymouth

Course

In Plymouth

Price on request

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Description

  • Type

    Course

  • Location

    Plymouth

About the course

The primary role of a unified communications technician is to establish and maintain communications systems under supervision. They use a range of remote and physical tools and equipment. They install basic communication hardware and software. They also deal with routine service requests from internal and external sources including fault rectification across a range of technologies, applying security principals in line with legal and organisational requirements. This role will require the individual to work alone or as part of a team, and could be office based, field-based, or in remote sites as required.

Facilities

Location

Start date

Plymouth (Devon)
See map
Kings Road, PL1 5QG

Start date

On request

About this course

Entry requirements

Acceptance on this Apprenticeship is via initial assessment.
Individual employers will set the selection criteria, but this is likely to include 5 GCSEs; other relevant qualifications and experience; or an aptitude test with a focus on IT skills.

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Subjects

  • Communications
  • Systems

Course programme

What you'll learn

On this Apprenticeship, on will learn about:

• analysis: analyses system problems by selecting the appropriate tools and techniques in line with organisation guidance
• rectification: selects the most appropriate solution to the fault, using the relevant logistical support where appropriate, or escalates to a higher-level where necessary.
• installing and configuring: installs and configures appropriate component and or systems appropriate to the organisation
• diagnostic tools: selects the appropriate diagnostic tools to monitor, test and reacts to network performance
• hardware and software: undertakes hardware or software upgrades appropriate to the organisation
• interpreting specifications: interprets technical specifications for activities and maintains accurate records
• providing technical support: responds effectively with customers and provides technical support to them in line with organisations process
• documenting completed tasks: documents completed tasks in accordance with agreed organisational procedures
• cabling: competently cables or connects equipment in line with technical requirements
• installing: installs and work with a variety of digital communications mediums as appropriate to the organisation.

See related categories

Unified Communications Technician

Price on request

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