Course not currently available

What is Customer Service?

Name: What is Customer Service?
Brand: Ed-next
Price: 21 GBP

Ed-next

Course

Online

£ 21 + VAT

Description

Type

Course

Methodology

Online

Almost all businesses and industries rely upon their customers to earn a profit. Being able to understand a customer’s needs and being able to fulfill those needs effectively is a strategic advantage for organizations. Before excellent customer service can be delivered, the service provider needs to understand basic elements and terms relating to customer service as well as the impact that social media and virtual networking have on customer purchasing decisions. Lastly, good customer service starts by understanding and practicing the fundamentals with every customer, every day. This course introduces learners to basic elements of customer service.

Questions & Answers

Add your question

Our advisors and other users will be able to reply to you

Reviews

Subjects

Networking
Benefits
Basic
Basic IT training
Basic IT
Customer Service
Purchasing
University
Social Media
Media

Course programme

By the end of this course the learner will be able to:

Define customer service

Describe the strategic advantage of exceptional customer service

Summarize customer service terms

Explain social customer needs

List some basic customer service tips

ed-next is the distance e-learning provider of choice. We’re affiliated to acknowledged online e-learning providers and we deliver over 500 academic, vocational and professional development courses. A recent and very exciting move has been our partnership with the University of Derby to enrol students on its highly respected undergraduate and postgraduate degree courses. As it’s so expensive ed-next’s comprehensive portfolio of courses addresses a huge range of work-based situations and skill levels, as well as academic content where relevant, and we cover all levels and all types of organisation, so there’s sure to be something in our collection that meets your needs. So why not come with us on an exciting journey of discovery, challenge, and personal improvement, with benefits for you, your career and your organisation.