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Call Centre Courses
- Short course
- Online
- Intermediate
- Different dates available
...This course has been designed and adapted for a number of PTP's clients that run call-centres to handle incoming calls to the company. Throughout the course, participants are encouraged to contribute to a lively debate about their perceptions of good customer service. They are constantly encouraged... Learn about: Best Practice, Call Centre...
- Course
- Online
- Intermediate
- Different dates available
...Whether we choose to embrace them or cannot stand being interrupted by their calls, call centres are a business element that is here to stay. This self-paced programme is available 24/7 providing you with the flexibility to train at the pace, location and time of your choosing. Accredited... Learn about: Sales Techniques, Sales Process, Call Centre...
- Course
- Online
- Different dates available
- 1 Year
... in the course. Upon completion, you will be able to work in any organization as a call centre agent... Learn about: Communication techniques, Call Centre, Communication Training...
- Course
- Online
- Different dates available
... to succeed and this Level 2 Certificate in Call Centre & Customer Service Training will explain you the concepts of customer service. New strategies have been formulated in this course to help improve the role of your business’ customer services... Learn about: Key Steps, Goal Setting, Phone Etiquette...
- Course
- Online
- Different dates available
... and familiarise yourself with strategies that can improve communication skills. You will also learn the importance of phone etiquette and learn how to use it. You will learn all the necessary skills, knowledge and information about call centre & customer service training in this course... Learn about: Getting Beyond the Gate Keeper, Difficult Customers, Customer Service...
- Course
- Online
- Beginner
- Different dates available
... bonuses. Our Call Center Training will allow you to step into your office with confidence as you will be equipped to answer questions and overcome problems and ultimately close the deal. You will likewise learn the skills to enhance your productivity and performance. This will produce a good working... Learn about: Customer Service Skills, Speaking Like a Star, Customer Service...
- NVQ
- Online
- Different dates available
- 1 Year
...The Call Centre & Customer Service Training Course is designed to help call center professionals expertly handle customer calls and ensure that every caller receives the best possible service. You will get provide with the skill building in every aspect of handling calls from customers... Learn about: Call Centre, Customer Service...
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Dancing lion provided an interim L&D manager who worked as part of our team to deliver a new contact centre for project in the Middle East. I found them to be diligent, conscientious with a high degree of integrity and knowledge within the area of learning and development.
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The trainer was an excellent communicator, calm and always delivered on time to quality. A real gentleman!
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- Course
- Inhouse
- Different dates available
- 2 Days
...Review your call or contact centre to: Increase customer satisfaction Increase productivity Reduce costs This training programme is typically delivered in English. Translators can be provided at an additional cost. In order to ensure that there is a good balance of theory, discussion and practical... Learn about: Sales Strategy, Customer Care, Operations Management...
...Review your call or contact centre to: Increase customer satisfaction Increase productivity Reduce costs This training programme is typically delivered in English. Translators can be provided at an additional cost. In order to ensure that there is a good balance of theory, discussion and practical... Learn about: Sales Strategy, Customer Care, Operations Management...
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Dancing lion provided an interim L&D manager who worked as part of our team to deliver a new contact centre for project in the Middle East. I found them to be diligent, conscientious with a high degree of integrity and knowledge within the area of learning and development.
← | → see all
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The trainer was an excellent communicator, calm and always delivered on time to quality. A real gentleman!
← | → see all
- Course
- Online
- Intermediate
- Different dates available
- 3 Months
...After completion you will find yourself with increased knowledge related to the course which can help you build your career, land the job you desired... Learn about: Effective Communication, Voice Modulation, Call Centre...
- Course
- Online
- Intermediate
- Different dates available
- 1 Day
...Whether we choose to embrace them or cannot stand being interrupted by their calls, call centres are a business element that is here to stay. This course will help call centre agents learn to make the most of their telephone-based work, including understanding the best ways to listen and be heard... Learn about: Call Centre, Effective Communication, Customer Service Skills...
- Short course
- Londonand6 other venues
- Birmingham, Bristol, Edinburgh, Leeds, Manchester, Nottingham
- Intermediate
- January
...This course has been designed and adapted for a number of PTP's clients that run call-centres to handle incoming calls to the company. Throughout the course, participants are encouraged to contribute to a lively debate about their perceptions of good customer service. They are constantly encouraged... Learn about: First Impressions, Best Practice, Correct Vocabulary...
- Course
- Online
- Intermediate
- Different dates available
...Whether we choose to embrace them or cannot stand being interrupted by their calls, call centres are a business element that is here to stay. Call Centre Courses online, help call centre agents learn to make the most of their telephone-based work, including understanding the best ways to listen... Learn about: Sales Training, Customer Service, Communication Training...
- Course
- Online
- Different dates available
... as being able to profit themselves in terms of salaries and performance bonuses. Call Center Training will allow the employee to enter their work area with confidence that they are equipped to answer questions and overcome objections and ultimately close the deal. By studying this course you will... Learn about: Sales Training, IT Management, Confidence Training...
- Course
- Online
- January
...Whether we choose to embrace them or cannot stand being interrupted by their calls, call centers are a business element that is here to stay. This course will help call center agents learn to make the most of their telephone-based work, including understanding the best ways to listen and be heard... Learn about: Body Language, Customer satisfaction, Customer Retention Strategy...
- Short course
- Belfast City
- Beginner
- Different dates available
- 1 Day
...Managing a call centre effectively is as much of an art as it is a skill. This course helps highlight the key challenges facing Call Centre Managers and gives practical tips on how to quickly make a difference in your role... Learn about: Call Centre, Team Leader, Leadership style...
- Course
- Distance Learning
- Different dates available
- 2 Years
... Centre domain... Learn about: Call Centre, Part Time, Business and Administration...
- Course
- Online
- Different dates available
...to ensure you can access all of the features. Learning Outcomes The nuances of body language and verbal skills Aspects of verbal communication such as... Learn about: Call Centre, Sales Training, Communication Training...
- NVQ
- Broadstairs
- Different dates available
...The course is designed for people employed in a contact or call centres who wish to gain a nationally recognised qualification and study through distance/work based learning... Learn about: Call Centre, Customer Service Skills, Customer Care...
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I enjoyed the role play exercises and I never expected to.
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A very good course with many good ideas to take away.
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The trainer was very well represented and knowledgable.
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- Course
- Inhouse
- Different dates available
- 2 Days
...Whether you already manage a call centre, contact centre or help desk or are setting up- we can help you to optimise performance and increase productivity. This training programme is typically delivered in English. Translators can be provided at an additional cost. In order to ensure... Learn about: Customer Service, Telephone management, Telephone answering...
...Whether you already manage a call centre, contact centre or help desk or are setting up- we can help you to optimise performance and increase productivity. This training programme is typically delivered in English. Translators can be provided at an additional cost. In order to ensure... Learn about: Customer Service, Telephone management, Telephone answering...
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I enjoyed the role play exercises and I never expected to.
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A very good course with many good ideas to take away.
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The trainer was very well represented and knowledgable.
← | → see all
- Course
- Online
- Intermediate
- Different dates available
... will keep you ahead of others and develop your communication and intrapersonal skills. Our course on Call Centre Training will help you to pursue your career in call centre agents or help if you are already working as one to learn how they can make the most out of their telephone-based work. It will... Learn about: Taking messages, Communication techniques, Sales by Phone...
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My course is great and people here are so much helpful. You can study well and build a relationship with everyone also
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- Postgraduate
- Buckingham
- January
... management in creating a customer-driven service organisation the development of effective call centre agents. the professional service firm: designing... Learn about: Service Management, Business School, Full Time...
... management in creating a customer-driven service organisation the development of effective call centre agents. the professional service firm: designing... Learn about: Service Management, Business School, Full Time...
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My course is great and people here are so much helpful. You can study well and build a relationship with everyone also
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- Course
- Online
- Intermediate
- Different dates available
- 1 Day
... and words effectively and structuring telephone calls... Learn about: Effective Communication, Customer Care, Customer Service Skills...
- Course
- London
- Different dates available
... representatives and brokers Client Service Representatives in Life Assurance Life Assurance Call Centre Advisers... Learn about: Sales Training, Tax System, Sales Representatives...
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