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Complaint handling courses
- Short course
- Online
- Intermediate
- Different dates available
... a call is handled and then makes live calls on a speaker phone to outside organisations allowing the delegates to mark the standards of how the calls are taken. This is a fully hands-on course that will improve the incoming call skills of both inexperienced and experienced staff who take incoming calls...
- Course
- Online
- Intermediate
- Different dates available
- 1 Year
... delivered by expert instructors, you learn how to provide excellent customer service whether face-to-face or over the telephone, handle complaints, set effective goals and manage workplace stress. Complemented by online study materials, mock exams and multiple-choice automated assessments, the Customer... Learn about: Excellent Customer Service, Handling Complaints, Service Assistant...
- Short course
- Londonand6 other venues
- Birmingham, Bristol, Edinburgh, Leeds, Manchester, Nottingham
- Intermediate
- November
...This course has been designed and adapted for a number of PTP's clients that run call-centres to handle incoming calls and outbound calls. Throughout the course, participants are encouraged to contribute to a lively debate about their perceptions of good customer service. They are constantly... Learn about: Customer Care, Customer Complaints Calls, Handling Complaints...
- Course
- Online
- Intermediate
- Different dates available
... course teaches essential elements of customer service and explains how these can be implemented for the success of a business. The course also covers dealing with difficult situations, the importance/value of customer feedback and how to handle complaints in an effective and beneficial manner. Key topics include... Learn about: Customer Manager, Service outsourcing sales, Customer Care...
- Course
- Distance Learning
- Advanced
- December
... more Module 14 - Handling complaints This module covers the following topics: Performance Response Standards Complaints Analysis Reports Resolving Problems... Learn about: Customer relationship, Communication Training, Quality Training...
- Course
- Online
- Different dates available
... Retention The Art of Customer Follow-up Loyalty Marketing Program Promotional Items to Enhance Customer Relations Handling Customer’s Complaints How to Deal... Learn about: Lifetime Value, Customer relationship, Customer Service...
- Course
- Reading
- 1 Day
...To improve the complaint handling process within your company and to make customer service staff more confident and effective at managing customer complaints. Suitable for: Customer care or customer service staff including departmental managers responsible for managing client relationships...
- Course
- Birmingham
... for: Anyone needing to excel at handling complaints and wanting to know how to handle those difficult conversations and customers...
- Training
- Londonand4 other venues
- Manchester, Bath, Cardiff, Birmingham
...Suitable for: Client care and/or complaints handling partners, managing partners and solicitors or practitioners in an active client care or complaints handling role...
- Course
- Online
... perspective > Assessing a complaint > Receiving a complaint > Drawing the line > Communication strategies > Healthcare complaints > De-stressing and de-briefing...
- Course
- Online
- Intermediate
- Different dates available
- 30 Days
...Accredited CPD Certificate awarded upon completion. Free upgrade on to our state of the art platform Career Advice available on completion 12 Months unlimited Access In this Complaints Handling course, we’ll be looking at how to achieve good customer service responding to any complaints... Learn about: Health Care, Errors and near misses, Complaints and Incidents...
- Course
- Online
- Intermediate
- Different dates available
- 1 Year
... Focusing on Your Customer Customer Service and the Telephone Handling Complaints Enduring Stress Module: 03 Communication Skills Dealing With Challenges... Learn about: Relationship Management, Customer relationship, Customer In Person...
- Short course
- Londonand6 other venues
- Birmingham, Bristol, Edinburgh, Leeds, Manchester, Nottingham
- Intermediate
- March
... a call is handled and then makes live calls on a speaker phone to outside organisations allowing the delegates to mark the standards of how the calls are taken. This is a fully hands-on course that will improve the incoming call skills of both inexperienced and experienced staff who take incoming calls... Learn about: Telephone Calls, Incoming Calls, Incoming Telephone Calls...
- Course
- Online
- Beginner
- Different dates available
... Discuss how to professionally handling complaints from a business perspective Explore the relationship between employee satisfaction and its resulting... Learn about: Customer Service, Service Management, Service Operations...
- Course
- Online
- Beginner
... to understand customer needs when they complain Steps for handling customer complaints Understanding customer characteristics How to handle patient/service user complaints Key steps to handling complaints successfully Why it is important to understand what your customers/service users really think Strategies... Learn about: Handling Complaints, NHS Training, Social care...
- Training
- Online
- Intermediate
- Different dates available
- 3 Months
...A complaint is an expression of dissatisfaction made by a customer. They might be reasonable or non-justifiable however they require some form of response. With social media providing customers a global forum to comment on your business, the way your staff handle customer complaints has become...
- Training
- Eastbourne
...At the end of the course delegates will be able to: Describe common causes (preventable and non-preventable) of customer dissatisfaction for your organisation. Identify your own role in de-escalating customer complaints. Filter and understand customer concerns. Explain the importance...
- Vocational qualification
- Cirencester
- 1 Day
...This workshop helps participants to view complaints positively, use them to improve the business and handle them through a structured method. Participants will develop communication strategies for staying in control and for soothing feelings that are running high. Participants will also be equipped...
- Course
- Online
- Intermediate
- Different dates available
- 1 Year
...One Education and take your career to the next step. COURSE CURRICULUM Customer Service Manager Module One: Who We Are and What We Do Module... Learn about: Communication Skills, Problem Solving, Customer Expectations...
- Short course
- Londonand6 other venues
- Birmingham, Bristol, Edinburgh, Leeds, Manchester, Nottingham
- Intermediate
- January
...This course has been designed and adapted for a number of PTP's clients that run call-centres to handle incoming calls to the company. Throughout the course, participants are encouraged to contribute to a lively debate about their perceptions of good customer service. They are constantly encouraged... Learn about: First Impressions, Handling Complaints, Best Practice...
- Training
- Online
- Beginner
- Different dates available
...Learn how to handle a customer complaint professionally and effectively with this online course. Builds both your confidence and your skills to handle all types of complaint - whether made in person, by telephone or by email. Learn at your own pace and at a time to suit... Learn about: Customer Retention, Managing Complaints, Customer Care...
- Short course
- (Cardiff Bay)
...Complaint Handling (1/2 day) An invaluable course designed to assist managers and senior staff regarding complaint handling procedures within...
- Training
- Baltimore (USA)
- Intermediate
- 2 Days
...An effective complaint handling system is an extremely important part of any quality system. Manufacturers should understand that any complaint received on a product shall be evaluated and, if necessary, thoroughly investigated and analyzed, and corrective action shall be taken... Learn about: Medical courses, IT risk, Quality Training...
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