Advanced Apprenticeship Diploma in Customer Service - Work Based

Learners will be required to complete six mandatory units: -Organise and Deliver Customer Service -Understand the Customer Service Environment -Resolve Customers Problems -Principles of Business -Understand Customers and Customer Retention -Manage Personal and Professional Development Then choose from a wide variety of optional units to gain the full qualificationOnce you have enrolled onto the programme you will be assigned an assessor that will visit you in the workplace regularly. They will complete assessment plans and reviews with you to keep you on target. They will support you in the collection of the required evidence needed for your qualification through different assessment methods such as; professional discussion, observations, written questions, verbal questions, witness statements and any assignments.