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Assertiveness skills courses
- Training
- Inhouse
- 1 Day
...You will learn: Assertiveness and its definitions and benefits. The reasoning/rationale behind behaviour. Assertive rights and responsibilities. The importance of words, language and body language. To recognise potential conflict and adopt skills to manage it. How to control your inner feelings...
- Short course
- Exeterand3 other venues
- Taunton, Exeter, St Austell
- 1 Day
...You will learn: Assertiveness and its definitions and benefits. The reasoning/rationale behind behaviour. Assertive rights and responsibilities. The importance of words, language and body language. To recognise potential conflict and adopt skills to manage it. How to control your inner feelings...
- Course
- Online
- Beginner
- Different dates available
...Do you want to improve your customer service skills & want to make your customers happy? Do you want to exceed customer expectations and want to create clients who spread words about your business? If yes, then enroll now and benefit from this course. This Customer Service course teaches the basics... Learn about: MS Excel, Customer database, Customer Care...
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I am very proud and consider myself fortunate to trained myself here. I'm doing the job I love and seeing the world. I operate a Digidesign D show mixer as well as a grandma lighting console, pyrotechnics and follow spots
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- Short course
- Londonand5 other venues
- Birmingham, Bristol, Edinburgh, Leeds, Nottingham
- Intermediate
- July
...This course aims to provide the administrator with the essential skills to be successful in their role. Beginning with ‘what good looks like’, it focuses the key skills of managing workload, time management & assessing priorities, effective communication & building rapport - including professional... Learn about: Communication situations, Communication Skills, Difficult People...
...This course aims to provide the administrator with the essential skills to be successful in their role. Beginning with ‘what good looks like’, it focuses the key skills of managing workload, time management & assessing priorities, effective communication & building rapport - including professional... Learn about: Communication situations, Communication Skills, Difficult People...
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I am very proud and consider myself fortunate to trained myself here. I'm doing the job I love and seeing the world. I operate a Digidesign D show mixer as well as a grandma lighting console, pyrotechnics and follow spots
← | →
- Event
- Derby
- Beginner
- 1 Day
...Registration Welcome Introductions Overview of the course - highly supportive but challenging at times Awareness & Observational Skills Boundary... Learn about: Keeping Cool Under Pressure, Assertiveness Training, Stress Management...
- Training
- London
...For delegates to understand the role of a leader, including the range of leadership styles, which can be employed, depending on the situation or the staff member. To cover practical skills in performance management of staff...
- Course
- Inhouse
- 1 Day
...®Analyse their role, responsibilities and skills as a Team Leader / Supervisor. ®Identify a range of leadership styles and tailor their style to the individual. ®Improve team performance through motivation, feedback and managing performance. ®Communicate assertively and receive respect from others...
- Training
- Inhouse
- 2 Days
...To get a clear understanding of the role, and identify/practise key skills for effective supervision. Suitable for: Those who have recently been promoted to a first line management or supervisory role, and have had no formal training on the subject before...
- Course
- Inhouse
... skills to achieve optimum results, confront and overcome difficult situations, and evaluate the outcomes of the facilitation process. Lesson objectives...
- Short course
- Exeter
- 1 Day
...By the end of the session, participants will be able to: Differentiate between aggressive, passive and assertive behaviour; Identify the skills which are central to assertive behaviour; Describe the traits of effective communicators; Identify the effects of body language on communication; Describe...
- Course
- Preston
...The course can typically cover: Self image and how it was formed. What is confidence? Who do you want to be (self reflection)? Visualisation and imagination. Realisation. The difference between assertiveness and aggression. Your assertive rights. Using assertiveness to compliment or criticise...
- Course
- Online
- Different dates available
- 9h
...To become a good mentor, you need the right skills and knowledge to help everyone in their career and life in general. And because there are so many people that feel lost, there is a great demand for good life coaches or mentors in general. Well if this intrigues you, and you want to help others... Learn about: Providing Feedback, Developing Options, Overcoming Roadblocks...
- Short course
- Online
- Beginner
- Different dates available
- 3h
... the resilient mind-set. Our online video course offers a comprehensive breakdown of the core skills of resilience in an easy to follow format... Learn about: Stress Management, Communication Skills, Stress and Anxiety...
- Short course
- Leicester
- 1 Day
...Course Content Identifying the skills required of a receptionist Projecting a business image visually and by telephone How to enjoy providing a...
- Course
- Online
- Intermediate
- Different dates available
- 4h - 1 Day
...Open Well Hook Your Audience Show Confidence Overcome Nervousness Delivery Skills Tailor Your Approach Speak Well Present With Your Body... Learn about: Public Speaking, Presentation Skills, Communication Skills...
- Course
- Inhouse
- 1 Day
...®Identify effective key personal skills to maintain a professional approach. ®Recognise the importance of effective communication skills. ®Identify the impact pressure has and to understand the skills available. ®Understand about effective self management. ®Identify strategies to manage change...
- Course
- London
- 2 Days
...A packed and practical 2-day course that provides front-line managers with practical support and guidance to develop the necessary skills and knowledge to achieve results through the effective management and supervision of staff. It will help delegates to break down their new responsibilities...
- Course
- Salford
- 1 Day
...This workshop is enable delegates to identify areas where they can achieve more from relationships. We will introduce methods of assertive behaviour, consider how we can instil self-confidence and develop strategies to avoid aggressive interactions and communication breakdown. A vital...
- Course
- London-city
...Designed specifically for secretaries and PAs, this highly interactive course will provide you with the skills to enable you to get the best cooperation from others.Today's PAs and administrators increasingly have responsibility for managing the productivity of others. You will learn how to... Learn about: Team Training...
- Course
- London
- Different dates available
...The course will improve your vocal skills and help you to use your voice more effectively. Through a variety of vocal and physical exercises you will develop your ability to communicate more successfully, use your voice with assurance and to command vocal respect. You will be guided and supported...