Assertiveness skills courses

...Course Content Identifying the skills required of a receptionist Projecting a business image visually and by telephone How to enjoy providing a...

...®Identify effective key personal skills to maintain a professional approach. ®Recognise the importance of effective communication skills. ®Identify the impact pressure has and to understand the skills available. ®Understand about effective self management. ®Identify strategies to manage change...

...A packed and practical 2-day course that provides front-line managers with practical support and guidance to develop the necessary skills and knowledge to achieve results through the effective management and supervision of staff. It will help delegates to break down their new responsibilities...

...This workshop is enable delegates to identify areas where they can achieve more from relationships. We will introduce methods of assertive behaviour, consider how we can instil self-confidence and develop strategies to avoid aggressive interactions and communication breakdown. A vital...

...Designed specifically for secretaries and PAs, this highly interactive course will provide you with the skills to enable you to get the best cooperation from others.Today's PAs and administrators increasingly have responsibility for managing the productivity of others. You will learn how to... Learn about: Team Training...

... want to become more effective at making requests of others, saying no to unreasonable demands, or generally improving your level of assertiveness and increase your confidence and self-esteem then this course will give you the guidance you need...

...The course will improve your vocal skills and help you to use your voice more effectively. Through a variety of vocal and physical exercises you will develop your ability to communicate more successfully, use your voice with assurance and to command vocal respect. You will be guided and supported...

...Natural persuasion and influencing skills Overview This two-day workshop explores the science and the art of influence and persuasion by focusing...

...Synopsis: Persuasion and Influencing skills are regarded as vital to the overall effectiveness of organisations. Every day and at every level, people...

...Natural persuasion and influencing skills Overview This two-day workshop explores the science and the art of influence and persuasion by focusing...

...Understand what makes people tick - their wiring. Translate this into a range of advanced skills. Develop advanced communication skills for clarity & effectiveness. Build rapport & effective working relationships. Influence people successfully. Understand and apply the principles of negotiation...

...This course will enable you to become assertive and to communicate more confidently, effectively and appropriately. You do not require any prior knowledge before enrolling. Course topics. Aggressive, passive, defensive and manipulative behaviour. Exploring response patterns. How to achieve change...

... or supervisors who feel swamped by work, have to juggle tasks and feel they are under conflicting pressures. Those supervisors or managers that are untrained and have not been given the effective skills and development to overcome these obstacles...

... or supervisors who feel swamped by work, have to juggle tasks and feel they are under conflicting pressures. Those supervisors or managers that are untrained and have not been given the effective skills and development to overcome these obstacles...

...This workshop will meet the needs of those people who wish to understand the fundamental concepts that underpin development and use interpersonal skills. It will illustrate to you that you can always be in control of your interpersonal relationships at all levels. The programme highlights...

...To look at the skills and behaviours required to carry out effective negotiation. -Demonstrate an increased understanding and awareness what negotiation is. -Identify through group and individual activities the skills knowledge and understanding necessary to be an effective negotiator whilst...

...To provide a practical understanding of those skills associated with assertiveness training and how these skills can be used to aid the communication process...

... impact and credibility by equipping you with advanced skills in influencing, without you having to resort to coercion and manipulation simply to get things...

... course teaches you communication and positive influencing skills which will increase your performance and impact when dealing with colleagues, bosses, customers...