Assertiveness skills courses

...Registration Welcome Introductions Overview of the course - highly supportive but challenging at times Awareness & Observational Skills Boundary... Learn about: Self Defence, Confidence Training, Stress Management...

...For delegates to understand the role of a leader, including the range of leadership styles, which can be employed, depending on the situation or the staff member. To cover practical skills in performance management of staff...

...®Analyse their role, responsibilities and skills as a Team Leader / Supervisor. ®Identify a range of leadership styles and tailor their style to the individual. ®Improve team performance through motivation, feedback and managing performance. ®Communicate assertively and receive respect from others...

...To get a clear understanding of the role, and identify/practise key skills for effective supervision. Suitable for: Those who have recently been promoted to a first line management or supervisory role, and have had no formal training on the subject before...

... Getting to the source Handling Difficult Situations The person trying to dominate The person who says nothing Conflict Assertiveness...

...By the end of the session, participants will be able to: Differentiate between aggressive, passive and assertive behaviour; Identify the skills which are central to assertive behaviour; Describe the traits of effective communicators; Identify the effects of body language on communication; Describe...

...The course can typically cover: Self image and how it was formed. What is confidence? Who do you want to be (self reflection)? Visualisation and imagination. Realisation. The difference between assertiveness and aggression. Your assertive rights. Using assertiveness to compliment or criticise...

... the resilient mind-set. Our online video course offers a comprehensive breakdown of the core skills of resilience in an easy to follow format... Learn about: Mental Health, Stress Management, Assertive Behaviour...

...Course Content Identifying the skills required of a receptionist Projecting a business image visually and by telephone How to enjoy providing a...

...®Identify effective key personal skills to maintain a professional approach. ®Recognise the importance of effective communication skills. ®Identify the impact pressure has and to understand the skills available. ®Understand about effective self management. ®Identify strategies to manage change...

...A packed and practical 2-day course that provides front-line managers with practical support and guidance to develop the necessary skills and knowledge to achieve results through the effective management and supervision of staff. It will help delegates to break down their new responsibilities...

...This workshop is enable delegates to identify areas where they can achieve more from relationships. We will introduce methods of assertive behaviour, consider how we can instil self-confidence and develop strategies to avoid aggressive interactions and communication breakdown. A vital...

...Designed specifically for secretaries and PAs, this highly interactive course will provide you with the skills to enable you to get the best cooperation from others.Today's PAs and administrators increasingly have responsibility for managing the productivity of others. You will learn how to... Learn about: Team Training...

...The course will improve your vocal skills and help you to use your voice more effectively. Through a variety of vocal and physical exercises you will develop your ability to communicate more successfully, use your voice with assurance and to command vocal respect. You will be guided and supported...

... or supervisors who feel swamped by work, have to juggle tasks and feel they are under conflicting pressures. Those supervisors or managers that are untrained and have not been given the effective skills and development to overcome these obstacles...

... or supervisors who feel swamped by work, have to juggle tasks and feel they are under conflicting pressures. Those supervisors or managers that are untrained and have not been given the effective skills and development to overcome these obstacles...