Churchill Square Training & Development courses

...to know participants and discussing what will take place during the workshop. Students will also have an opportunity to identify their personal learning objectives... Learn about: Job Advertisements, HR issues, Training needs...

...Do you love those moments of exception, when everything seems to have come together and things are working beautifully? Would you like to create an environment... Learn about: Customer Relationship Management, Appreciative Inquiry, Design techniques...

...Topics will include rapport, matching, mirroring, Leading, and pacing. Monitoring Your Posture Good posture sends a likeability signal and a confident message... Learn about: Body Language, Customer Service Skills, Customer Relationship Management...

...Focusing on Your Customer To begin, participants will learn what consultative selling (or customer-focused sales) is all about. Participants will... Learn about: Sales Techniques, Customer Service, Customer Service Skills...

...The nuances of body language and verbal skills Aspects of verbal communication such as tone, cadence, and pitch Questioning and listening skills How... Learn about: Customer Retention, Communication Skills, Customer Retention Strategy...

...What CRM Is and Who It Serves Next, participants will look at different types of CRM programs and the needs they can serve. Checklist for Success... Learn about: Customer Care, CRM Programs, Customer Service Skills...

...elements of customer service: A customer service focus Defined in your organization Given life by the employees Problem solving Measure it Reinforce... Learn about: Communication Training, Team Leader, Customer relationship...

...the five leadership practices developed by James Kouzes and Barry Posner in The Leadership Challenge... Learn about: Telephone techniques, Customer Service, Relationship Building...

...Developing Your Script Now that participants have some fundamental tools, they will develop a script that can be used for any sales call. Pre-Call Planning... Learn about: Customer relationship, Customer Relationship Management, Sales Training...

...Expert Editing Tips This session will explore some basic editing techniques, including the readability index. The Handshake Often, you will need to greet... Learn about: Marketing Tools, Customer relationship, Customer Care...

...sales, and inventory management o Create a marketing plan with all the essential elements o Market your online store using social media and other appropriate... Learn about: Customer Service, Software Solutions, Customer Retention...

...develop your company’s image, and build your bottom line. What Will Students Learn? -Recognize what we mean by the term “marketing.”... Learn about: Marketing Communications, Key Terms, Marketing Processes...

...Participants will also explore the idea of community in social media. Using Social Media to Build Internal Communities In this session, participants... Learn about: Sales Training, Marketing Communications, Editorial Project Management...

...how to use SEO (search engine optimization), and social media techniques... Learn about: Internet Marketing, Small Business, Media Advertising...

...following up on leads, or networking. You will also build your personal prospecting plan and learn how to ensure your future by planting seeds daily... Learn about: Communication Skills, Sales Techniques, Trade Finance...

...to observe your surroundings to better understand a situation is another useful skill to have, and participants will have the opportunity to work on it during this session... Learn about: Sales Training, Customer Retention Strategy, Organizational Skills...

...and how the relationships that are created and nurtured within social media will help you grow and sustain your business. We’ll also learn how to apply... Learn about: Business Marketing, Sales Training, Business Strategy...

...their time management tips, and we will offer some ways of maximizing your time. Customer Service This session will look at the four needs of customers... Learn about: Customer satisfaction, Customer Retention Strategy, Customer relationship...

...(including defining the goal, selecting your strategy, and defining benchmarks) are covered. Students will also have an opportunity to practice creating a PR... Learn about: Marketing Strategy, Speaking Skills, Boot Camp...

...keeping up to date with changes and continuing their learning. Wrap-Up At the end of the course, students will have an opportunity to ask questions... Learn about: Strategic Planning, Google Ads, Communication Training...