Churchill Square Training & Development courses

...role of supervisors and managers in terms of HR functions. - Write job specifications and identify core competencies. - Apply methods of finding... Learn about: CV Writing, Interviewing Process, Training needs...

...organizations review what’s important, what they can become, and how they can get there... Learn about: Customer satisfaction, Customer Relationship Management, Appreciative Inquiry...

...Mirroring and leading -Monitoring your posture -Dressing up -Shaking hands -Role plays and interactive activities Anyone who wants to learn more about body language... Learn about: Customer Service, Customer Relationship Management, Body Language...

...We will spend this session looking at some of its tips. Communication Skills for Relationship Selling The two most basic elements of good communication... Learn about: Network Training, Sales Training, Key Interpersonal Skills...

...Techniques for managing stress. What Topics are Covered? -Verbal communication techniques -Who are your customers? -Listening skills... Learn about: Call Centre, Body Language, Customer Service Skills...

...at what CRM programs they are involved in and how these programs have affected their lives. Participants will also explore the meaning of CRM and its potential value... Learn about: Customer Relationship Management, Sales Training, Strategic Planning...

...Five Practices of Leadership This session explores the five leadership practices developed by James Kouzes and Barry Posner in The Leadership Challenge... Learn about: Customer Relationship Management, Speaking Skills, Customer Retention...

...Dealing with challenges assertively -Dealing with stress -The first critical element: A customer service focus -The second critical element... Learn about: Customer Relationship Management, Customer Retention Strategy, Telephone answering...

...some ways to ask for and close the... Learn about: Communication Skills, Customer Service Skills, Customer Care...

...Expert Editing Tips This session will explore some basic editing techniques, including the readability index. The Handshake Often, you will need to greet... Learn about: Marketing Tools, Customer Retention Strategy, Customer Relationship Management...

...course will teach people how to develop, market, and manage an e-commerce business, giving them a crucial advantage in today’s competitive market. This... Learn about: Customer Retention, Customer Relationship Management, Customer Manager...

...a checklist of activities to do before, during, and after a trade show. Developing a Marketing Plan Next, participants will learn about the six P’s of a good marketing plan... Learn about: Key Terms, Marketing Tools, Marketing Communications...

...build connections, and use groups. Using Twitter In this session, participants will learn about Twitter, including tweeting, re-tweeting, using hashtags... Learn about: Sales Techniques, Social Media Marketing, Marketing Segmentation...

...how to use SEO (search engine optimization), and social media techniques... Learn about: Marketing Segmentation, Marketing Communications, Marketing Strategy...

...participants will explore what to do before, during, and after trade shows to ensure success. Regaining Lost Accounts This session will explore an easy way to increase business... Learn about: Trade Finance, Customer Relationship Management, Public Speaking...

...If you are like most sales professionals, you are always looking for ways to overcome customer objections and close the sale. This course will help... Learn about: Customer Retention Strategy, Marketing Communications, Organizational Skills...

...team flourish will also be covered. Leveraging Technology This session covers some of the most popular social selling platforms, including LinkedIn... Learn about: Building Relationships, Strategic Planning, Content Creation...

...participants will explore consultative selling and the efforts-result matrix. Participants will also discuss how to build trust and credibility with their clients... Learn about: Marketing Tools, Communication Training, Marketing Communications...

...Establishing media guidelines -Managing the media -The press release -PR and the crisis -Social media and public relations This course is recommended for... Learn about: Communications Planning, Media management, Marketing Strategy...

...Creating groups -Designing your ads -Looking at success Ideal for anyone who anyone who is setting up a Google Ad Word campaign. COURSE OUTLINE Understanding... Learn about: PPC Budgeting, AdWords Strategy, Sales Techniques...