Churchill Square Training & Development courses

...Follow the Leader In this session, participants will consider leadership skills through a fun activity. Planning Training At some point in the life... Learn about: HR Management, Interviewing Process, Job analysis...

...and destiny Work through a simple Appreciative Inquiry process Create thoughtful, meaningful questions for their own Appreciative Inquiry initiative... Learn about: Customer satisfaction, Customer Service Skills, Appreciative Inquiry...

...skills that a person can cultivate. This session will explore the factors of a good handshake, offer alternatives for when a handshake is not appropriate... Learn about: Body Language, Sales Techniques, Sales Training...

...The key elements in strong working relationships, and how to put more of these elements in working relationships. -Recognize key interpersonal skills and practice using... Learn about: Sales Techniques, Sales Training, Customer Service...

...Phone tag and getting the call back -Stress busting -Call centre trends Call centre agents or managers. COURSE OUTLINE This course will help you teach participants... Learn about: Body Language, Customer satisfaction, Communication Training...

...give participants the framework for building a stellar CRM team. Evaluating and Reviewing Your Programme To conclude the day, participants will look at some evaluation tools... Learn about: Customer Care, Customer Retention, CRM Programs...

...elements of customer service: A customer service focus Defined in your organization Given life by the employees Problem solving Measure it Reinforce... Learn about: Customer Manager, Listening Skills, Customer Service...

...Techniques for managing performance and conducting onboarding and orientation will also be discussed. Five Practices of Leadership This session explores... Learn about: Customer Service Skills, Telephone answering, Customer Care...

...Exceptional Things about Selling by Phone This session will help participants put a different spin on selling by phone. Topics will include maintaining a positive outlook... Learn about: Customer Service, Sales Techniques, Customer Retention...

...people before and/or your presentation. This session will offer participants some tips on a key element of their greeting: the handshake. Getting Ready... Learn about: Customer Service, Sales Presentation, Sales Techniques...

...and then choosing a revenue model. The session also takes a look at successful e-commerce businesses. Software Options and Solutions Learners will... Learn about: Business management, Sales Techniques, Customer Relationship Management...

...participants will explore the definition of marketing and other key terms. Recognizing Trends This session will focus on how to determine whether an idea is a trend or a... Learn about: Marketing plan, Sales Techniques, Market Research...

...to analyze and trends to look for. Participants will also look at the importance of timing when launching a campaign. Keeping on Top of the Trends... Learn about: Communication Skills, Sales Training, Campaign Planning...

...and testing. The Marketing Cycle in Small Business The afternoon of the first day will be spent exploring the marketing cycle in the context of small businesses... Learn about: Marketing Segmentation, Communication Skills, Campaign Planning...

...This session will give participants some ways to build their confidence and send out the right message when speaking in public. Trade Shows... Learn about: Trade Finance, Target Market, Sales Training...

...Once participants have some basic skills and concepts mastered, they will explore what an objection is. They will also work in small groups to identify... Learn about: Marketing Strategy, Customer Retention Strategy, Building Credibility...

...Selling Doing Your Research Next, participants will explore the three key questions that will underpin their social selling strategy: Who will you connect with?... Learn about: Customer relationship, Sales Training, Customer Relationship Management...

...develop strategies for getting there -How to apply success techniques to get the most out of work -Productivity techniques to maximize their use of... Learn about: Selling Techniques, Customer satisfaction, Selling Price...

...Building Your PR Plan This session begins with a checklist of essential elements for a PR plan. Then, individual steps of the... Learn about: Media Advertising, Communications Planning, Marketing Segmentation...

...First, planning steps will be discussed. Then, participants will learn about choosing keywords for their PPC campaign, including long tail... Learn about: Sales Training, AdWords Strategy, Marketing Strategy...