Churchill Square Training & Development courses

...an exercise to demonstrate how much hiring a new employee really costs. Finding Candidates We will look at eight ways to recruit candidates during this session... Learn about: Job Advertisements, CV Writing, HR issues...

...Do you love those moments of exception, when everything seems to have come together and things are working beautifully? Would you like to create an environment... Learn about: Inquiry Process, Sales Techniques, Customer Service Skills...

...from a range of areas including your face, hands, arms, legs, and posture -Use mirroring and matching techniques to build rapport -Shake hands with confidence... Learn about: Relationship Building, Sales Techniques, Body Language Training...

...How to Win Friends and Influence People One of the most popular books ever written was Dale Carnegie’s How to Win Friends and Influence People... Learn about: Network Training, Key Interpersonal Skills, Communication Training...

...The nuances of body language and verbal skills. -Aspects of verbal communication such as tone, cadence, and pitch. -Questioning and listening skills... Learn about: Customer Care, Negotiation Skills, Customer Service Skills...

...session will explore evaluation metrics and privacy issues. Requirement Driven Product Selection During this session, participants will look at the Requirement... Learn about: Sales Techniques, Customer Service Skills, Customer Retention...

...as well as Robert Greenleaf’s concept of servant leadership. Techniques for managing performance and conducting onboarding and orientation will also be discussed... Learn about: Customer Manager, Customer Retention, Customer Service Skills...

...Who are your customers? -Meeting expectations -Setting goals -Communication skills and telephone techniques -Dealing with difficult customers and people... Learn about: Setting Goals, Customer Relationship Management, Customer relationship...

...Pre-Call Planning We do not believe in a canned call, but we do believe in a planned call. This session will highlight the important steps in call planning... Learn about: Customer Retention Strategy, Customer Care, Customer Service...

...people before and/or your presentation. This session will offer participants some tips on a key element of their greeting: the handshake. Getting Ready... Learn about: Sales Techniques, Sales Training, Marketing Communications...

...customers’ information accordingly Protect your intellectual property Identify the rules and regulations that will govern your e-commerce businesses This... Learn about: Customer Retention, Sales Training, Customer Care...

...Saying No to New Business Participants will read an article on why and when they should tell say no to a customer. Advertising Myths Next, participants... Learn about: Sales Techniques, Key Terms, Communication Training...

...participants will learn seven tips for developing a social media plan. Utilization guidelines will also be covered. Participants will then complete... Learn about: Sales Training, Social Media, Marketing Strategy...

...a marketing plan that supports the growth of their small business -Use six steps to create, implement, and review a marketing... Learn about: Campaign Planning, Marketing Processes, Marketing Strategy...

...regaining inactive or lost clients. Warming Up Cold Calls During this session, participants will learn how to make the most of another essential prospecting... Learn about: Marketing Strategy, Marketing Tools, Trade Finance...

...If you are like most sales professionals, you are always looking for ways to overcome customer objections and close the sale. This course will help... Learn about: Building Credibility, Relationship Building, Listening Skills...

...in how we conduct our lives. Sales professionals understand they can connect to and leverage these habits. This course is designed for entrepreneurs... Learn about: Customer Service, Building Relationships, Strategic Planning...

...their time management tips, and we will offer some ways of maximizing your time. Customer Service This session will look at the four needs of customers... Learn about: Sales Training, Customer satisfaction, Customer Retention Strategy...

...concise, and accurate while being completely appropriate for the situation has not changed. In this comprehensive course, you will learn how to determine... Learn about: Sales Techniques, Communications Planning, Marketing Processes...

...They will learn how to choose appropriate language, use persuasive techniques, and structure an ad. They will also learn about some pitfalls to avoid... Learn about: PPC Budgeting, Pay per click training, PPC Campaign...