Churchill Square Training & Development courses

...of the challenges that an HR professional faces. Performing a Skills Inventory During this session, we will look at what a skills inventory is and what its benefits... Learn about: Job analysis, HR Management, Interviewing Process...

...the power of co-creation to initiate lasting, powerful changes that can make an organization the best it has ever been, because of people who care and are committed... Learn about: Customer Service Skills, Sales Techniques, Sales Training...

...Participants will also get a good understanding of appropriate space through an exercise. What’s Your Face Saying? Next, participants will learn about... Learn about: Body Language, Customer Service Skills, Sales Training...

...are asking questions and listening to others. We will cover both skills in depth during this session. Non-Verbal Messages Did you know that your words... Learn about: Key Interpersonal Skills, Sales Techniques, Customer relationship...

...and they will identify some of their own customers. To Serve and Delight This session will give participants an opportunity to develop strong... Learn about: Customer satisfaction, Customer Relationship Management, Verbal Skills...

...including customer profiles and life cycles... Learn about: Relationship Building, Customer Manager, Customer relationship...

...Five Practices of Leadership This session explores the five leadership practices developed by James Kouzes and Barry Posner in The Leadership Challenge... Learn about: Speaking Skills, Sales Training, Organizational Skills...

...Who are your customers? -Meeting expectations -Setting goals -Communication skills and telephone techniques -Dealing with difficult customers and people... Learn about: Customer relationship, Customer satisfaction, Customer Retention...

...Virtually everybody in sales today sells over the phone at least part of the time. Perhaps it is time for you to evaluate how you use the telephone... Learn about: Communication Training, Customer Retention, Customer relationship...

...try impressing your clients with your knowledge of the products and services you sell and your understanding of their problems and the solutions they... Learn about: Communication Skills, Customer Service Skills, Customer Service...

...handle customers’ information accordingly o Protect your intellectual property o Identify the rules and regulations that will govern your e-commerce businesses... Learn about: Customer Service Skills, Business management, Transaction Management...

...Recognizing trends -Doing market research -Strategies for success -Mission statements -Brochures -Trade shows -Developing a marketing... Learn about: Key Terms, Sales Training, Sales Techniques...

...Speak about specialty sites and social medial management tools - Stay on top of social media trends and adjust their plan as the online world evolves Small businesses... Learn about: Social Media, Editorial Project Management, Communication Skills...

...What Will Students Learn? -Describe the essential elements of a marketing plan, no matter the size of the business -Apply tools and strategy to create... Learn about: Marketing Cycle, Marketing Tools, Media Advertising...

...Setting Goals During this session, participants will learn how to set goals with SPIRIT to make their dreams a reality. Why is Prospecting Important?... Learn about: Sales Techniques, Marketing Strategy, Trade Finance...

...If you are like most sales professionals, you are always looking for ways to overcome customer objections and close the sale. This course will help... Learn about: Communication Skills, Building Credibility, Observation Skills...

...Why do you want to connect with them? How will you connect and engage? Building Relationships In this session, participants will learn about building relationships... Learn about: Strategic Planning, Customer relationship, Customer Service...

...their time management tips, and we will offer some ways of maximizing your time. Customer Service This session will look at the four needs of customers... Learn about: Communication Training, Customer Relationship Management, Marketing Strategy...

...The field of public relations has changed with the evolution of computers and the speed with which information can spread. However, the need for public relations to be clear... Learn about: Media management, Marketing Tools, Public Relations...

...what the Google quality score is, how to view it, and how to improve it. Designing Your Ads In this session, participants will learn why ad copy is so important in a PPC campaign... Learn about: Strategic Planning, Campaign Planning, Marketing Processes...