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Customer Service colleges Scotland
- NVQ
- Cumbernauld
...The SVQ in Customer Service is made up of 7 units (8 at level 3). The two mandatory units are preparing to deliver good customer service and providing customer service within the rules. Five optional units must also be undertaken from the themes of impression and image, delivery, handling problems...
- NVQ
- Paisley
...SVQ Level 2 Customer Service Course Content: There are two core units: Prepare Yourself to Deliver Good Customer Service and Provide Customer Service...
- NVQ
- Bearsden
- 12 Months
... to consider ways they can improve their service delivery...
- NVQ
- Ayr
... of customer care... Learn about: Customer Care, Skills and Training, Customer Service...
- Vocational qualification
- Aberdeen
...This qualification will help the team to develop in order that they can become efficient and deal with the pressures of the day to day requirements to ensure that customers will return...
- Vocational qualification
- Motherwell
- 1 Year
... Transactions, Small Business Accounting, Economics of the Market, The Individual in Industry and Work, Customer Service, Financial Services: Personal Finance... Learn about: Full Time...
- HNC
- Glasgow
- 1 Year
...The aim of this course is to develop knowledge of the travel and tourism industry and to provide appropriate vocational skills to enable high quality service to customers in a wide range of tourism and travel organisations...
- NVQ
- Glasgow
- Different dates available
...Training Course Content Unit 1 - Understanding Customer Service in the Retail SectorUnit 2 - Understanding the Retail Selling ProcessUnit... Learn about: Retail Management, IT Management...
- NVQ
- Greenock
... service, which are a definite advantage to employers...
- Vocational qualification
- Glasgow
... which can help support improvement in services and customer support. Learning and assessments are relevant to the workplace and therefore the investment in staff time and skills development will benefit staff and services...
- NVQ
- Kilmarnock
- 1 Year
...A good pre-entry course to more specialised courses. Units include: Food Preparation. Food Safety and Food Hygiene. Team Building. Serving of Food. Customer Care. Core Skills: IT, Numeracy, Communication...
- NVQ
- Paisley
...SVQ Level 3 Customer Service Course Content: There are two core units: Understand Customer Service to Imporove Service Delivery and Know the Rules...
- HNC
- Motherwell
- 2 Years
..., Creating a Culture of Customer Care, Retail Travel Practice, Structure of the Travel and Tourism... Learn about: Part Time...
- HND
- Glasgow
- 2 Years
..., civil service, local government and the distribution sector are typical outcomes. As...
- HND
- Paisley
...HND Tourism Course Content: Subjects include: Planning and Sustainable Development in Tourism, Marketing, Customer Service, The Scottish Tourism... Learn about: Full Time...
- Vocational qualification
- Aberdeen
... the guidance of others and may then decide to work towards a different level. H284 Customer Service List of all units for H284 1CS101: Prepare yourself...
- Vocational qualification
- Kilmarnock
- 1 Year
... programme. Career Prospects Clerical Officer, Receptionist, Customer Service, Office Administrator, Payroll Adminitrator... Learn about: Full Time...
- Vocational qualification
- Aberdeen
...: Monitor and solve customer service problems 3HS23: Work with others to improve customer service 3HS24: Contribute to the selection of personnel...
- Vocational qualification
- Motherwell
- 2 Years
... Transactions, Small Business Accounting, Economics of the Market, The Individual in Industry and Work, Customer Service, Financial Services: Personal Finance... Learn about: Part Time...
- HNC
- Paisley
...HNC Tourism Course Content: Subjects include: Structure of the Tourism Industry, Marketing and Customer Care, The Scottish Tourism Product... Learn about: Full Time...
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