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Call Centre Colleges
- NVQ
- Broadstairs
- Different dates available
...and written communication Remote support for products or services Assessments/Examinations The process of assessment requires the demonstration of skills... Learn about: Call Centre, Customer Care, Customer Service Skills...
- NVQ
- Online
- Different dates available
- 1 Year
...Module Four – Phone Etiquette Module Five – Tools Module Six – Speaking Like a Star Module Seven – Types of Questions Module Eight – Bench marking Module... Learn about: Call Centre, Customer Service...
Similar training in other typologies
- Short course
- Online
- Intermediate
- Different dates available
...the eyes of the customer and, by means of a series of role-plays are able to understand and implement a series of measures to ensure that their business... Learn about: Best Practice, Call Centre...
- Course
- Online
- Different dates available
- 1 Year
...Handling Objections Negotiation Techniques It’s More Than Just a Phase Phone Tag and Getting the Call Back This is My Mentor Stress Busting News from Within... Learn about: Verbal Communication, Sales by Phone, Telephone Communication...
- Course
- Online
- Intermediate
- Different dates available
...from Ofqual's registered awarding body can be claimed on course completion. College registration, tutor support, course materials and additional supporting... Learn about: Call Centre, Customer Service Skills, Sales Training...
- Course
- Online
- Beginner
- Different dates available
...throughout the company and help achieve the employer and employees’ goals at the same time. Call Centre & Customer Service Skills Training is CPD Qualification... Learn about: Customer Service, Call Centre, Wrapping Up...
- Course
- Online
- Different dates available
...Writing is a skill that can be improved when you practice regularly or take writing courses. If you are someone interested in content writing then... Learn about: Types of Questions, Goal Setting, Phone Etiquette...
- Course
- Online
- Different dates available
...Are you currently a call centre agent? Or are you someone who is in charge in customer service? Are you planning to learn more about his job but don’t know where?... Learn about: Case Study, Difficult Customers, Getting Beyond the Gate Keeper...
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I enjoyed the role play exercises and I never expected to.
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A very good course with many good ideas to take away.
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The trainer was very well represented and knowledgable.
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- Course
- Inhouse
- Different dates available
- 2 Days
...discussion and practical work this course requires a minimum of 6 and a maximum of 12 delegates. Smaller and larger groups may be accommodated... Learn about: Decision Making, Telephone answering, Customer Care...
...discussion and practical work this course requires a minimum of 6 and a maximum of 12 delegates. Smaller and larger groups may be accommodated... Learn about: Decision Making, Telephone answering, Customer Care...
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I enjoyed the role play exercises and I never expected to.
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A very good course with many good ideas to take away.
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The trainer was very well represented and knowledgable.
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My course is great and people here are so much helpful. You can study well and build a relationship with everyone also
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- Postgraduate
- Buckingham
- January
...transformational management in Eastern Europe the role of knowledge management in creating a customer-driven service organisation the development of effective... Learn about: Economic Theory, Organisational Behaviour, Accounting and Finance...
...transformational management in Eastern Europe the role of knowledge management in creating a customer-driven service organisation the development of effective... Learn about: Economic Theory, Organisational Behaviour, Accounting and Finance...
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My course is great and people here are so much helpful. You can study well and build a relationship with everyone also
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- Course
- Online
- Intermediate
- Different dates available
...Unit 1 – Verbal Communication Techniques Unit 2 – Who Are Your Customers? Unit 3 – Asking the Right Questions Unit 4 – Sales by Phone Unit 5 – Developing... Learn about: Communication Training, Call Centre Certificate Course, Customer Service Skills...
- Course
- Online
- January
...Techniques for managing stress. What Topics are Covered? -Verbal communication techniques -Who are your customers? -Listening skills... Learn about: Customer Retention, Customer Manager, Body Language...
- Short course
- Londonand6 other venues
- Birmingham, Bristol, Edinburgh, Leeds, Manchester, Nottingham
- Intermediate
- January
...11:45 - 12:45 Delegates to Mark Pre-recorded Customer Complaints Calls (Here delegates use their own scoring systems and the whole group discusses whether... Learn about: Call Centre, Correct Vocabulary, Best Practice...
- Course
- Online
- Intermediate
- Different dates available
...to utilise the telephone as an effective communication tool Understand the differences between tone and words Deliver professional yet warm telephone calls... Learn about: Customer Service, Effective Communication, Customer Care...
- Course
- Online
- Intermediate
- Different dates available
...of others and develop your communication and intrapersonal skills. Our course on Call Centre Training will help you to pursue your career in call centre... Learn about: Communication techniques, Verbal Communication, Sales by Phone...
- Course
- Online
- Different dates available
...MOLIERE - If you make yourself understood you're always speaking well. ZIG ZIGLAR - What you do off the job is a determining factor in how far you will go on the... Learn about: Call Centre, IT Management, Confidence Training...
- Course
- Online
- Intermediate
- Different dates available
...This is in the form of 2D & 3D lessons, animations, videos, audio narratives, etc. What will I get after the completion of the course? After completion... Learn about: Calm Under Pressure, Effective Communication, Voice Modulation...
- Course
- Distance Learning
- Different dates available
- 2 Years
...expected to grow in the coming years, We at NIRM firmly believe that our students will have an additional knowledge of this elite sector along with... Learn about: Part Time, Retail Management, Business and Administration...
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Dancing lion provided an interim L&D manager who worked as part of our team to deliver a new contact centre for project in the Middle East. I found them to be diligent, conscientious with a high degree of integrity and knowledge within the area of learning and development.
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The trainer was an excellent communicator, calm and always delivered on time to quality. A real gentleman!
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- Course
- Inhouse
- Different dates available
- 2 Days
...Are untrained staff costing the business customers, or poor performance resulting in lost sales, fines, or a tarnished company image? Are working practices... Learn about: Call Centre, Customer Care, Communication Training...
...Are untrained staff costing the business customers, or poor performance resulting in lost sales, fines, or a tarnished company image? Are working practices... Learn about: Call Centre, Customer Care, Communication Training...
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Dancing lion provided an interim L&D manager who worked as part of our team to deliver a new contact centre for project in the Middle East. I found them to be diligent, conscientious with a high degree of integrity and knowledge within the area of learning and development.
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The trainer was an excellent communicator, calm and always delivered on time to quality. A real gentleman!
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- Course
- Online
- Different dates available
...You will need to complete each section in the order shown, starting with this eBook. Each section will unlock once you have completed the previous... Learn about: Call Centre, Communication Training, Customer Service...