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Online/Distance Call Centre Colleges
- NVQ
- Online
- Different dates available
- 1 Year
...voice control, what to say when, rapport building and much more. Call Centre & Customer Service Training Course is suitable for anyone who want to gain extensive knowledge... Learn about: Call Centre, Customer Service...
Similar training in other typologies
- Short course
- Online
- Intermediate
- Different dates available
...This course has been designed and adapted for a number of PTP's clients that run call-centres to handle incoming calls to the company. Throughout the course... Learn about: Best Practice, Call Centre...
- Course
- Online
- Different dates available
- 1 Year
...Mock Exam Mock Exam – Call Centre Agent Training Final Exam Final Exam – Call Centre Agent Training... Learn about: Communication Training, Call Centre, Out of Voice Mail Jail...
- Course
- Online
- Intermediate
- Different dates available
...Whether we choose to embrace them or cannot stand being interrupted by their calls, call centres are a business element that is here to... Learn about: Call Handling, Sales Techniques, Sales Promotion...
- Course
- Online
- Beginner
- Different dates available
...with professionalism will be an asset to the organisation as well as will be able to profit themselves regarding salaries and performance bonuses... Learn about: Types of Questions, Call Centre, Wrapping Up...
- Course
- Online
- Different dates available
...Exam Final Exam – Level 2 Certificate in Call Centre & Customer Service Training Assessment and Certification At the end of the course, you will be required... Learn about: Types of Questions, Call Centre, Phone Etiquette...
- Course
- Online
- Different dates available
...Speaking Like a Star S= Situation T= Task A= Action R=Result Case Study Module Seven: Types of Questions Open Questions Closed Questions Ignorant Redirection... Learn about: Call Centre, Defining Buying Motives, Difficult Customers...
- Course
- Online
- Intermediate
- Different dates available
...Whether we choose to embrace them or cannot stand being interrupted by their calls, call centres are a business element that is here to... Learn about: Communication Training, Verbal Communication, Call Centre Certificate Course...
- Course
- Online
- January
...body language plays in telephone communication. Verbal Communication Techniques This session will cover the four E’s of an effective telephone voice and... Learn about: Call Centre, Verbal Skills, Customer satisfaction...
- Course
- Online
- Intermediate
- Different dates available
...This Telephone Techniques Course is designed to provide the key skills required to deliver professional customer service and telephone etiquette... Learn about: Effective Communication, Customer Service Skills, Call Centre...
- Course
- Online
- Intermediate
- Different dates available
...what are the best ways to listen and be heard. The course is designed to introduce the skills that will make anyone stand out from the crowd... Learn about: Communication techniques, Sales by Phone, Sales Training...
- Course
- Online
- Different dates available
...handle the great variety of situations that present themselves with skill and professionalism will be an asset to the organization as well as being... Learn about: Confidence Training, Call Centre, IT Management...
- Course
- Online
- Intermediate
- Different dates available
...After completion you will find yourself with increased knowledge related to the course which can help you build your career, land the job you desired... Learn about: Voice Modulation, Calm Under Pressure, Call Centre...
- Course
- Distance Learning
- Different dates available
- 2 Years
...The Subjects Covered are: 1. General Management 2. International Business 3. Organizational Behaviour 4. Business Administration 5. Specialization... Learn about: Retail Management, Call Centre, Business and Administration...
- Course
- Online
- Different dates available
...Remember to review the resources below (if any) as they often form part of the course and may be covered within the knowledge test. PLEASE... Learn about: Customer Service, Sales Training, Communication Training...
- Course
- Online
- Intermediate
- Different dates available
...including developing a script Going above and beyond and high impact moments Handling objections and closing the sale Negotiation techniques Tips for challenging... Learn about: Customer Care, Influencing Skills, Improve Communication...
- Course
- Distance Learning
- Different dates available
- 6 Months
...the second specialization would be an optional one which the students can choose from our list of more than 100 specializations. The concept of offering... Learn about: Retail Management, Corporate Finance, Business and Administration...
- Course
- Online
- Intermediate
...by your tutor and independently moderated. The feedback on your assignment will then be sent to you. On receipt of this, you may wish to contact your tutor... Learn about: Call Centre, Telephone answering, Telephone Skills...
- Course
- Online
- Intermediate
...which you will get access once you are enrolled. The material can be downloaded and printed as well. Our distance learning course materials are specially... Learn about: Sales Training, Call Centre Training, Telephone selling...
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- Course
- Online
- Intermediate
- 48 Weeks
...• Tools to facilitate communication. • The value of personalizing interactions and developing relationships. • Vocal techniques that enhance speech and communication ability... Learn about: Customer Service Skills, Customer Care, Customer Relationship Management...
...• Tools to facilitate communication. • The value of personalizing interactions and developing relationships. • Vocal techniques that enhance speech and communication ability... Learn about: Customer Service Skills, Customer Care, Customer Relationship Management...
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