Communication Skills Courses Hertfordshire

...the development of self-confidence. Personal critique is given in a supportive manner to enhance and improve delivery style and personal impact...

...to others what it is they actually do in a way in which the other person really gets it. You'll want to attend this workshop if you have a great product...

...30th March / 6th July / 9th Nov half...

...in your workplace and leave with solutions. Who is it for: You are a manager or a specialist and you know that your success increasingly depends upon influencing...

...* Customer service teams Natural persuasion and influencing skills Overview This two-day workshop explores the science and the art of influence and persuasion...

...Participants will be better able to use the appropriate language to persuade others. They will learn techniques to influence and persuade colleagues and customers appropriately...

...Pre-Requisites Senior/junior managers, directors, administrative and technical staff have found the following benefits from attending our course...

...and our job performance has significantly improved."–President, Civil & Environmental Consulting Engineering Company If you have always wanted to take...

...Not simply to negotiate prices with customers or suppliers, but to negotiate away problems with colleagues, to create and pursue business opportunities...

...highly flexible speaker. Focus would be on their specific needs and objectives which may include advanced stage presence & body language, audience interaction techniques...

...Describe correctly the key do's and don'ts for the 4 work situations and identify the behaviours and actions that will contribute to a successful impact...

...if you intend to retain and develop your call centre team leaders, supervisors and mangers. Format This three-day course uses a mixture of formal tutor inputs...

.../ suppliers / others Natural persuasion and influencing skills Overview This two-day workshop explores the science and the art of influence and persuasion...

...very often out of all proportion to the root cause of the initial call. Yet the skills required to control customer calls are well-known and can be successfully...

...This half-day 'Impact!' workshop will help you put more life into your meetings, so that everyone gets more out of them. Training objectives Participants...