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Telephone Skills Courses Hertfordshire
- Course
- Watford
...CUSTOMER CARE Your salon success relies on growing your customer base, and this workshop will highlight the key areas to improve, from reception to the quality of the service...
- Course
- Harpenden
- 3 Days
...practical exercises, case studies and tutor-facilitated discussion. The programme can be delivered in a two-day format, at the expense of some of the exercises and case studies...
- Short course
- Harpenden
- 1 Day
...taught and mastered. This programme shows how calls can be controlled and dealt with swiftly, efficiently and to all reasonable customer satisfaction...
Similar training online and classroom-based
- Short course
- Online
- Intermediate
- Different dates available
...Keep In Touch, Details) 11:30 - 12:00 Task 2: What Do You Really Want From These Calls? (Setting out your objectives) 12:00 - 12:45 Negotiating Skills... Learn about: Customer Care...
- Course
- Online
- Different dates available
- 1 Year
...follow organisational procedures, and maintain high service standards in fast-paced call environments. By completing this CPD-accredited course... Learn about: Communication techniques, Out of Voice Mail Jail, Telephone Communication...
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