-
All
- Online
-
Filters
-
Hertfordshire
- Online
-
Type of studies
-
+ Filters (1)
Telephone Skills Courses Hertfordshire
- Short course
- Harpenden
- 1 Day
... the competencies required to be successful customer service ambassadors. Suitable for: Sales, customer service and call centre staff - and any other staff who are regularly on the receiving end of telephone calls from customers and clients...
- Course
- Harpenden
- 3 Days
...Having attended this event participants will be better able to: Understand the critical success factors in successful call centre management. Define the competencies required for Call Handlers. Demonstrate the people management skills required to operate in a call centre environment....
- Course
- Watford
...CUSTOMER CARE Your salon success relies on growing your customer base, and this workshop will highlight the key areas to improve, from reception to the quality of the service...
Similar training online and classroom-based
- Course
- Online
- Different dates available
... and familiarise yourself with strategies that can improve communication skills. You will also learn the importance of phone etiquette and learn how to use it. You will learn all the necessary skills, knowledge and information about call centre & customer service training in this course... Learn about: Difficult Customers, Customer Service, Defining Buying Motives...
- Course
- Online
- Different dates available
...such as word processors, spreadsheets, and email programs. Students also learn how to study the product and give adequate information to customers... Learn about: Customer Service...
Questions & Answers
Add your question
Our advisors and other users will be able to reply to you