Telephone Skills Courses Hertfordshire
- Course
- Watford
...CUSTOMER CARE Your salon success relies on growing your customer base, and this workshop will highlight the key areas to improve, from reception to the quality of the service...
- Course
- Harpenden
- 3 Days
...practical exercises, case studies and tutor-facilitated discussion. The programme can be delivered in a two-day format, at the expense of some of the exercises and case studies...
- Short course
- Harpenden
- 1 Day
...taught and mastered. This programme shows how calls can be controlled and dealt with swiftly, efficiently and to all reasonable customer satisfaction...
Similar training online and classroom-based
- Short course
- Online
- Intermediate
- Different dates available
...14:00 Lunch 14:00 - 15:30 Handling Difficult Situations 15:30 - 16:30 Tracking and measuring satisfaction 16:30 Summary and Action Plans Agreed... Learn about: Customer Service Skills, Customer Service...
- Short course
- Online
- Different dates available
...and encourage more meetings, demos and quotations.) 10:45 - 11:15 Participants to Draw Up Their Own 12 Month Marketing Plan (Looking at the best target... Learn about: Closing Skills, Sales Management, Negotiation Skills...
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