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Telephone Skills Courses Hertfordshire
- Course
- Watford
...CUSTOMER CARE Your salon success relies on growing your customer base, and this workshop will highlight the key areas to improve, from reception to the quality of the service...
- Course
- Harpenden
- 3 Days
...practical exercises, case studies and tutor-facilitated discussion. The programme can be delivered in a two-day format, at the expense of some of the exercises and case studies...
- Short course
- Harpenden
- 1 Day
...taught and mastered. This programme shows how calls can be controlled and dealt with swiftly, efficiently and to all reasonable customer satisfaction...
Similar training online and classroom-based
- Short course
- Online
- Intermediate
- Different dates available
...(An exercise to discover delegates' personal experience of poor service.) 10:45 - 11:00 Incoming Calls - The Basics & Handling Complaints... Learn about: Call Centre, Best Practice...
- Course
- Online
- Intermediate
- Different dates available
- 200h
...– Pre-Call Planning Course Benefits: Full Tutor Support Self paced, no fixed schedules Available to students anywhere in the world 24/7 Access to the LMS... Learn about: Television Directing, Telephone management, Telephone answering...
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