Communication Skills Courses Cheshire

...(body language) and how we can make use of this knowledge to improve communication...

...You might help run the Diversity Diner, take part in community projects or in retail as part of the Recycle, Reuse and Regenerate Enterprise... Learn about: Skills and Training...

...and what makes a good presentation? Preparation - first things first - learning to 'walk' again. Putting together a simple one minute presentation...

...customer expectations can seriously damage your reputation. It costs six times more to attract a new customer than it does to keep an old...

...is still one of the most important tools of business. Frequently, it is also the first contact that people have with your organisation. Therefore it...

...1 Employability Overview Studying the Foundation Learning course at Level 1 will further develop your self-awareness and understanding of working with other people... Learn about: Skills and Training...

...of those whose daily role is intensive telephone customer (trade or consumer) contact, in order to maximise CASH FLOWS and CUSTOMER SERVICE...

...choices they do Personal rights and responsibilities: how to achieve the right balance at all times Influencing skills: the key skills of assertive behaviour...

...and our job performance has significantly improved."–President, Civil & Environmental Consulting Engineering Company If you have always wanted to take...

...Staff will guide and support you to learn and develop your skills, creating an individual learning plan that helps you to build your confidence in computing... Learn about: Skills and Training...

...Achieving a balance through honesty and good communication. Identifying and controlling fear. Personal strengths and weaknesses - an exercise to develop...

...What you will learn You will learn how to influence your colleagues, your team and your line manager through effective communication - one to one or in a group...

...A fair deal for both sides. Exercise - Negotiating: Tying the Knot Exercises and role plays. Final Analysis...

...Compile lists of your customers: External and Internal. What is 'Customer Service'? Reflecting on the effect of good, bad and indifferent levels of Customer...

...Call Centre Operation Recognising the importance of using the telephone. Role and key responsibilities - the vital and subtle art of communicating...

...participants to do justice to all future meetings. CONTENTS Types of meetings. Chairing meetings - the duties of the chairperson - structure and control...

...What you need to be successful! Reasons For Non Payment (1) What are the reasons? Interactive session. Collection Tools Available To Us What is available...

...through taking on board new skills and techniques from our carefully tailored and managed workshop sessions and feedback process. CONTENTS Day One Introduction...

...new skills and techniques from our carefully tailored and managed workshop sessions and feedback process. CONTENTS Day One Introduction and Objectives Introductions and 'Icebreaker'...