Customer Care and Service

Customer Care and Service

This enjoyable training day will include; discussion of your real experiences, practical techniques to improve customer service and hands-on role plays to ensure that delegates leave the day with skills they can use immediately.

• CUSTOMER SATISFACTION: Learn how to satisfy yourself whilst satisfying customers, so that you feel good about them and they come back for more, time and time again!

• CUSTOMER CARE / CUSTOMER SERVICE: What it really means! How to achieve it! Who and what are prospects. What customers will expect from you! Who is ultimately responsible? The importance of internal customers - your colleagues

• HOW TO CREATE YOUR OWN INDIVIDUAL CUSTOMER CARE AND CUSTOMER SERVICE CHARTER own it, focus on it, serve up the best even when you just feel at your worst

• WELCOME COMPLAINTS AND TURN PROBLEMS INTO OPPORTUNITIES: Learn how to get the best from Angries, Rudes, Awkwards and those who Rabbit on and on and on...

Build the best attitude! Fully get to grips with understanding the Customer's needs! Communicate with extreme Clarity! Achieve Customer agreement! Always summarise and check for Customer understanding! Go for action/follow-up! Don’t be a stranger, - build-up on-going Satisfaction!

• CONVERT ENQUIRIES INTO BUSINESS

• OPTIMISE YOUR TELEPHONE TECHNIQUES

• STEER CLEAR OF BURNOUT and STRESS