Customer Care courses Avon
- Short course
- Inhouse in Avon
- Intermediate
- Different dates available
- 1 Day
...How Good a Superior Service Provider Am I? Questionnaire - a 16 point checklist of personal behaviour that differentiates the ‘Customer Delighters’ from... Learn about: Client Management, Customer Service, Customer Care...
- Short course
- Inhouse in Avon
- Beginner
- Different dates available
- 1 Day
...of the telephone techniques training course is the use of a Knowledge/Skill Checklist - a list of the knowledge and skills being developed. Delegates... Learn about: Telephone Skills, Customer Service, Assertion Training...
- Short course
- Inhouse in Avon
- Intermediate
- Different dates available
- 1 Day
...voice projection and body language. Communication Exercise around communication, what it is and why it is misinterpreted between people Telephone Excellence... Learn about: Customer Care, Assertiveness Training, Anger Management...
Similar training online and classroom-based
- Course
- Online
- Intermediate
- Different dates available
...Timetable 09:00 – 9:30 Welcome and coffee. Objectives of the course and Speed-Breaking exercise. 09:30 – 10:00 The advantages, issues and skills sets required to write emails... Learn about: Customer Service, Excellent customer experience, Customer service levels...
- Course
- Online
- Beginner
- Different dates available
...On this customer service course you will gain basics knowledge of customer service. In the key topics of Customer service course you will explore include;developing Personal Vision Statement, Critical Elements of Customer Service, identifying who are your Customers?, Meeting customers' Expectations... Learn about: Customer database, Customs and Excise, Customer Care...
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