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Customer Care courses Scotland
- Short course
- Edinburghand6 other venues
- Birmingham, Bristol, Leeds, London, Manchester, Nottingham
- Intermediate
- March
...This practical and interactive customer care course provides an overview of the personal and professional skills for staff that are often the first point of contact for customers. Throughout the course delegates will have the opportunity to discuss customer handling skills, enabling a confident... Learn about: Customer Care, Incoming Calls...
- Short course
- Edinburghand6 other venues
- Birmingham, Bristol, Leeds, London, Manchester, Nottingham
- Intermediate
- January
... and role-playing delegates will improve their customer-care skills when answering the telephone... Learn about: Customer Care, Customer Retention, Customer relationship...
- Short course
- Edinburghand6 other venues
- Birmingham, Bristol, Leeds, London, Manchester, Nottingham
- Intermediate
- January
... encouraged to look through the eyes of the customer and, by means of a series of role-plays are able to understand and implement a series of measures to ensure that their business is always seen in the best light... Learn about: Incoming Calls, Customer Care, Customer Complaints Calls...
- Course
- Paisley
- 9 Weeks
...Customer Care Aim: This unit is designed to enable the candidate to recongnise, develop and evaluate effictive customer care in a work enviornment...
- Short course
- Aberdeen
...This course covers the fundamentals of customer care, and health & safety...
- Short course
- Edinburgh
- Intermediate
- 1 Day
.... To use a range of strategies for communicating effectively with customers. To adapt your behaviour and deal positively with difficult customer interactions. Suitable for: Anyone who works in a front line customer service position and who would like to improve their skills, confidence and overall success... Learn about: Customer Care, Continuous Improvement, Building Rapport...
- Short course
- Edinburghand6 other venues
- Birmingham, Bristol, Leeds, London, Manchester, Nottingham
- Intermediate
...The ability to understand your customer is essential for every successful business to enable it to grow. This inspirational and interactive course gives you the skills, tips and knowledge to ensure you genuinely know what your customer wants and needs and how to deliver it so that they become... Learn about: Customer relationship, Customer Service Skills, Customer satisfaction...
- NVQ
- Paisley
...: There are no formal entry requirements but candidates must be employees or skillseekers in an appropriate area dealing with customer care. Study Mode: Work Based...
- Short course
- Aberdeen
...The telephone response is very often the first impression a potential customer has of your business. It is therefore essential that your...
- NVQ
- Cumbernauld
...The SVQ in Customer Service is made up of 7 units (8 at level 3). The two mandatory units are preparing to deliver good customer service and providing customer service within the rules. Five optional units must also be undertaken from the themes of impression and image, delivery, handling problems...
- Short course
- Edinburghand6 other venues
- Birmingham, Bristol, Leeds, London, Manchester, Nottingham
- Intermediate
...This customer satisfaction as a selling tool course is for those who wish to manage high levels of customer care through their teams. Delegates will learn how to be pro-active with customer care and directly contact clients to ensure they are experiencing high levels of customer... Learn about: Customer Care, Role Plays, Developing Questions...
- NVQ
- Ayr
...Suitable for: The Customer Service SVQ has been developed specifically for staff who deal directly with customers on. a day to day basis and covers such topics as deliver reliable customer service, resolve customer service. problems, develop customer relationships and other relevant areas... Learn about: Skills and Training, Customer Care, Customer Service...
- Course
- Glasgow
- Different dates available
... course, which allows you to comprehensively prepare for an exam or career through home study. What's more, because the distance learning Starting a Child Care Business course is a fully comprehensive course, no prior knowledge is required.The fascinating thing about more and more women returning to work after having... Learn about: Customer Service, Financial Training, Child care...
- HNC
- Kilmarnock
- 1 Year
...Units include: Air Travel. Retail Travel. Customer Care. Travel Geography. Study Visit. IT Applications Software... Learn about: Full Time...
- Short course
- Edinburghand6 other venues
- Birmingham, Bristol, Leeds, London, Manchester, Nottingham
- Intermediate
- February
...An intensive, practical and activity-based programme building the delegate's knowledge, skills and the will to support customers, ultimately to deliver outstanding customer service. This Outstanding Customer Service Skills training course is available throughout the... Learn about: Customer relationship, Customer Service Skills, Customer Care...
- HNC
- Springburn
- 2 Years
...Air Travel | Surface Transportation | Retail Travel | Marketing | Customer Care |International Tourist Destinations | Information Technology | Communication... Learn about: Full Time...
- Course
- Glasgow
- Different dates available
... courses. 1. Certificate in Effective Communication (Level 2) 2. Customer Care (Level... Learn about: Effective Communication, Skills and Training, Communication Training...
- HNC
- Kilmarnock
- 2 Years
...Units include: Air Travel. Retail Travel. Customer Care. Travel Geography. Study Visit. IT Applications Software... Learn about: Part Time...
- Short course
- Edinburghand6 other venues
- Birmingham, Bristol, Leeds, London, Manchester, Nottingham
- Intermediate
- March
...Saying 'No is particularly difficult when dealing with customers but there are occasions where this is the only sensible course of action. This course helps delegates manage customer's expectations and how objections can be handled in a positive... Learn about: Customer Care, Customer Service, Customer Relationship Management...
- Vocational qualification
- Springburn
- 1 Year
...Personal Presentation | Customer Care | Holiday Issues | Holiday Planning | Holiday Destinations | Computer. Applications | Numeracy, Communication | Selling Skills | Spanish. Flight Attendants' Certificate, Holiday Representative Certificate...
- Course
- Glasgow
- Different dates available
..., Personnel Management, Workplace Psychology and Customer Care. You will also learn valuable skills related to being a good manager, as well as running your own small business... Learn about: Customer Care, IT Management, Skills and Training...
- Short course
- Aberdeen
... and equipment Health and safety Methods of cleaning Security Customer Care This course covers some of the underpinning knowledge for 1GEN1, 2HK2, 2HK1 and 2GEN2...
- Short course
- Edinburghand6 other venues
- Birmingham, Bristol, Leeds, London, Manchester, Nottingham
- Advanced
...An inspirational and interactive course that teaches advanced customer service skills that create a pro-active customer focus within your team... Learn about: Customer satisfaction, Customer Care, Customer Relationship Management...
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