Customer Management Courses London

...and empathy – how to be more effective Handling customer complaints efficiently How feedback can be used to improve quality This workshop is part of the Management Series... Learn about: Reliable| respectful, Handling customer, Interpersonal Communication...

...Increased confidence in providing excellent Customer Service. Improved relationships with Customers. Manage difficult situations with Customers without being stressed...

...the long-term view- products and services and what to offer when Identifying the real needs of the client: - critical questions to ask- setting up a correct risk profile... Learn about: Office IT, IT risk, Financial Training...

...to meet the following prerequisites: · Experience of Call / Contact Centres · Basic understanding of SQL databases or relational DBs in general Who should...

...and follow up of client meetings Excellence in customer service Marketing Maximising fund raising opportunities Maximising social media impact Networking... Learn about: Organisational cultures, IT Management, Selling skills...

...The objective of this course is to acquaint mangers with various concepts of accounting and highlight the decision making and control focus of managerial accounting... Learn about: Management Accounting, Decision Making, Financial Training...

...The main features of alternative strategic approaches. The consequences of chosen strategies. The main principles involved in designing an organisation’s... Learn about: Strategy Development, Strategic Management, Strategic Planning...

...of four of the workshops in this series and a Work Based Learning Report leads to a Middlesex University Certificate in Personal and Professional Development NQF Level... Learn about: Delivering training, Skills and Training, Monitoring Performance...

...One way that markets can be used is to create choice for consumers. Competition and outsourcing can be used in many parts of the public sector... Learn about: Capacity planning, Capacity Management, Public Sector...

...Action Plan Successful Customer Meetings Meetings and Your Time Negotiation Tactics Developing Your Key Account Strategy Planning Customer Contact Writing... Learn about: Management Planning, Customer Manager, Customer Service Skills...

...customer service, either themselves or through the actions of their staff. Anyone who either directly comes into contact with customers, both face-to-face and on the phone... Learn about: Skills and Training, Planning and Business, Personal Development...

...It provides a single point of contact for customers, thereby improving service quality and assisting in managing customer expectation. The Service...