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Customer Management Courses London
- Course
- London
...Course Content Why you should attend this seminar An essential management master class to address the critical law firm business management issue... Learn about: Client Management...
- Short course
- 3 More London Riverside
- 1 Day
...Identify the difference between a difficult situation and a difficult person. > Recognise the impact of your own behaviour. > Understand how a change in your behaviour can influence the customer. > Understand the skills required to maintain a professional image. Suitable for: > Client facing staff...
- Training
- Londonandanother venue.
- London
- Intermediate
- 1 Day
...To help product managers become more successful in their roles by introducing them to a framework for product management – the role; the key tasks and processes they should use and guidelines for product managers to manage themselves and their development... Learn about: Product Analysis, Product Development, Product plan...
- Short course
- 3 More London Riverside
- 1 Day
...Be able to identify who your customers really are. > Understand why customer care is so important. > Identify ways of meeting and exceeding customer needs and expectations. > Understand quality, assurance and control. Suitable for: > Client facing staff. > Client facing Managers / Team Leaders...
- Course
- London
- Different dates available
...IBM Tealeaf Introduction Series (WBT) Training CourseIBM Tealeaf 8.7 is a suite of customer experience management solutions which analyze visitor interactions on websites and mobile devices to help organizations deliver an optimal digital experience.Learn how to use Tealeaf at your convenience...
- Course
- London
... and appreciate customer needs Communicate with all customers to achieve effective outcomes Resolve problems in the most effective way and in line with Help...
- Short course
- London
- 1 Day
...In addition to your class tuition and study materials, you will receive the following: Level: Prerequisites: None At the end of the course participants will be able...
- Short course
- London
- 1 Day
...Suitable for: All lawyers in private practice, especially Partners and others who have responsibility for, or an interest in, in account management and client development. Senior business development professionals...
- Course
- London
- Different dates available
... in PCA Unit 4.Tealeaf Management System (TMS) and Processing Pipeline Unit 5. Processing Server Monitoring, Maintenance, and Troubleshooting Unit...
- Course
- Croydon
- Different dates available
...Course Overview This Apprenticeship will equip you with the knowledge and skills to provide a great service to customers in hotels, bars,... Learn about: Skills and Training...
- Course
- London
- Different dates available
...IBM Tealeaf 9.0 Goal-Based Dimensions and Events (WBT) Training CourseYou can use Goal-Based Dimensions and Events to analyze session outcomes. Goal-Based Dimensions were introduced in version 8.8 for IBM® Tealeaf® Customer Experience cxOverstat.This course describes the uses and benefits of Goal...
- Course
- Hammersmith
- Intermediate
- 1 Day
... and strategic CRM, with an overview of customer-related data and data mining. Managers looking to take customer-centred strategies to the next level... Learn about: Customer portfolio management, Sales Training, Management Processes...
- Course
- Hammersmith
- Intermediate
- 1 Day
... and strategic CRM, with an overview of customer-related data and data mining. Managers looking to take customer-centred strategies to the next level... Learn about: Sales Training, Customer relationship, Customer Relationship Management...
- Course
- Inhouse in London
- Different dates available
- 1 Day
.... Customer Relationship Management To begin, participants will look at what CRM programs they are involved in and how these programs have affected their lives... Learn about: Customer Relationship Management, Database Marketing, Customer Retention Strategy...
- Course
- Inhouse in London
- Intermediate
- Different dates available
...In this half day course, we will share our advice on how best to deal with customer service on social media. Have you ever complained to a brand publicly via social media? I’ll admit it, I have done this. Fortunately, my comments received a response and a resolution to the problem... Learn about: Social Media For Customer Services, Social Media, Reputation Management...
- Short course
- London
- Intermediate
- October
...This workshop is designed for people who are the "face and voice" of the company, and who work in customer facing roles on a day to day basis. An understanding of the importance of first impressions and building the customer relationship is an essential part of the overall marketing strategy... Learn about: Reliable| respectful, Interpersonal Communication, Handling customer...
- Short course
- London
- Intermediate
- October
- 1 Day
... (IWBL) Management Series. Other workshops include: Interviewing Skills Managing and Delivering Training Management in Organisations Managing Individuals... Learn about: Delivering training, Managing Individuals, Customer requirements...
- Short course
- Londonand25 other venues
- Amman, Amsterdam, Barcelona, Brussels, Budapest, Copenhagen, Athens, Dubai, Frankfurt Am Main, İstanbul, Kuala Lumpur ...
- Different dates available
- 5 Days
... fields to handle the toughest challenges and motivating teams. Our high-end training tools are incorporated into the modules for providing the participants with the latest techniques of coaching support for the customer service team members. By completing the course the participants will be... Learn about: Communication Training, Service Management, Decision Making...
- Course
- London
- 2 Days
...A practical definition of relationship management A heightened sense of self awareness Methods to analyse and prioritise a range of client relationships Strategies for stakeholder management An understanding of how to communicate and influence clients effectively An appreciation of how to shape...
- Short course
- London
- 1 Day
...How to create a positively memorable service experience Ways to manage customers' expectations and where possible to exceed them A recognition of the significance of good and bad service on customers' loyalty, and your company's reputation The ability to turn around customer complaints...