Customer Service Excellence

Description

• Type

  Short course

• Duration

  1 Day

Description

UK leader in quality training at great prices

This one-day training course enables delegates to understand the vital importance of customer service to any organisation and assists them to provide exceptional customer service, either themselves or through the actions of their staff.

About this course

Who is it intended for?

Anyone who either directly comes into contact with customers, both face-to-face and on the phone, or who manages people who do.

Qualification

Activia certificate of attendance

Questions & Answers

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Reviews

4.5

excellent

• I learned a lot in a very short span of time. Very useful knowledge to give you an edge in your resume.
  ← | →
• Excellent course at Activia! The trainers were great and gracefully executed the training to make sure everything was perfect.
  ← | →
• Good course, helpful tutor and picked up some useful skills.
  ← | →

100%

4.6

excellent

Course rating

Recommended

Centre rating

Have you taken this course? Share your opinion

Vic Griffiths

4.5

30/03/2018

What I would highlight: I learned a lot in a very short span of time. Very useful knowledge to give you an edge in your resume.

What could be improved: .

Would you recommend this course?: Yes

Joseph Collindirdge

4.5

10/01/2018

What I would highlight: Excellent course at Activia! The trainers were great and gracefully executed the training to make sure everything was perfect.

What could be improved: .

Would you recommend this course?: Yes

Sarah Holcroft

4.5

06/01/2018

What I would highlight: Good course, helpful tutor and picked up some useful skills.

What could be improved: .

Would you recommend this course?: Yes

Natasha Clarke

4.5

11/12/2017

What I would highlight: Training sessions were good and so the trainers. The staff was really helpful and trainers were professional in their work and understanding.

What could be improved: .

Would you recommend this course?: Yes

Cath Brandall

4.5

27/11/2017

What I would highlight: I learned and enjoyed a lot in the training. It made it easy to comprehend and understand difficult topics easily.

Would you recommend this course?: Yes

Robert Benn

4.5

26/11/2017

What I would highlight: Excellent content and well delivered course.

What could be improved: .

Would you recommend this course?: Yes

Fran Simonis

4.5

21/11/2017

What I would highlight: Pretty informative and the tutor kept me engaged.

What could be improved: .

Would you recommend this course?: Yes

Andy Wilby

4.5

17/11/2017

What I would highlight: All in all, a good course, was very comfortable with the facilities and the trainer John was able to help me with all the questions I had.

What could be improved: .

Would you recommend this course?: Yes

Philip Paul

4.5

13/11/2017

What I would highlight: This training course met all my requirements. It was one day session and that too one-on-one which made it more engaging and fruitful. It covered all topics in detail.

Would you recommend this course?: Yes

Linda Ojo

4.5

02/11/2017

What I would highlight: The instructor, who was very friendly, articulate and made us realise it's so easy to deal with customers.

What could be improved: .

Would you recommend this course?: Yes

Carolina Cigliutti

4.5

12/10/2017

What I would highlight: Wonderful experience, highly recommend to anyone who wants to improve their costumer relation skills.

What could be improved: .

Would you recommend this course?: Yes

Marie Hutchinson

4.5

04/09/2017

What I would highlight: I learnt a lot even in a short span of time. The content was shortened just enough to give you the skill set to smear in your work setting

What could be improved: .

Would you recommend this course?: Yes

Simon

4.5

10/08/2017

What I would highlight: Great course, simple and easy to understand. The trainers were well educated and reverted to all our queries in depth.

What could be improved: .

Would you recommend this course?: Yes

Emma Wilson

4.5

10/08/2017

What I would highlight: Great course, good trainers, helpful staff and informative material. I enjoyed it overall very nice.

What could be improved: Nothing

Would you recommend this course?: Yes

Simon

4.5

10/08/2017

What I would highlight: Good course, simple and easy to understand.

What could be improved: .

Would you recommend this course?: Yes

wayne Claridge

4.5

09/08/2017

What I would highlight: An excellent course, small group with a experienced, enthusiastic and well educated trainer

What could be improved: .

Would you recommend this course?: Yes

John McDonnell

4.5

05/08/2017

What I would highlight: It was delivered to a high standard.

What could be improved: .

Would you recommend this course?: Yes

Nigel Rampton

4.5

17/07/2017

What I would highlight: Great course and interactive training, professional trainers.

What could be improved: .

Would you recommend this course?: Yes

C Lumsden

5.0

14/06/2017

What I would highlight: Good location and facilities. Helpful and friendly staff.

What could be improved: .

Would you recommend this course?: Yes

Alar

4.5

03/06/2017

What I would highlight: Excellent course. Helpful and covered the required areas in good detail.

What could be improved: Nothing

Would you recommend this course?: Yes

Jacqueline Hill

4.5

22/05/2017

What I would highlight: Great course, material was good and it motivated me a lot, trainers were excellent and I enjoyed the training overall. It was a nice day.

What could be improved: Nothing.

Would you recommend this course?: Yes

Sarvenaz Keyhani

4.5

10/05/2017

What I would highlight: Excellent course, engaging delivery and informative course material. Trainers were approachable and every query got cleared on time and in depth. It was a quality session.

What could be improved: .

Would you recommend this course?: Yes

Samuel Villarta

4.5

19/04/2017

What I would highlight: Very interesting sharing of customer service experiences in the hospitality environment.

What could be improved: .

Would you recommend this course?: Yes

Kayla Pagden

4.5

17/04/2017

What I would highlight: Great, fun and a really well delivered training.

What could be improved: .

Would you recommend this course?: Yes

Markos Koumaditis

4.5

10/04/2017

What I would highlight: Nice training session, it was to the point session and I learned a lot.

What could be improved: Nothing.

Would you recommend this course?: Yes

Sandra Cullen

4.5

13/01/2017

What I would highlight: The trainer is very patient and makes everyone feel at ease.

What could be improved: Nothing

Would you recommend this course?: Yes

Diane Whatmough

4.5

10/01/2017

What I would highlight: Excellent course, provided great tools in order to improve productivity within the team. I learned a lot, trainers were good and approachable.

What could be improved: .

Would you recommend this course?: Yes

alex moffatmoffat

4.0

10/12/2016

What I would highlight: Good course, good instructor and it was a nice day overall. I enjoyed the course overall.

What could be improved: Nothing

Would you recommend this course?: Yes

Cheryl Arnold

4.5

23/09/2016

What I would highlight: Was really pleased with the course and what it covered.

What could be improved: .

Would you recommend this course?: Yes

Student

4.5

22/09/2016

What I would highlight: Excellent venue, brilliant teacher, I would definitively recommend it!

What could be improved: .

Would you recommend this course?: Yes

Alex Bailey

4.5

21/09/2016

What I would highlight: Great trainer.

What could be improved: .

Would you recommend this course?: Yes

olivia

4.5

20/09/2016

What I would highlight: Would recommend to anyone who works in customer services.

What could be improved: .

Would you recommend this course?: Yes

Liam Hayward

4.5

07/01/2016

What I would highlight: I would like to thank you for the services offered and excellent content delivery. Trainers were superb.

What could be improved: .

Would you recommend this course?: Yes

Carole Pratt

5.0

04/01/2016

What I would highlight: A good training course and trainers were remarkable. They had a lot of knowledge.

What could be improved: Nothing

Would you recommend this course?: Yes

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This centre's achievements

2018

How do you get the CUM LAUDE seal?

All courses are up to date

The average rating is higher than 3.7

More than 50 reviews in the last 12 months

This centre has featured on Emagister for 15 years

Subjects

• Conflict Management
• Customer Care
• Conflict Resolution
• Customer Service
• Communication Skills
• Planning
• Communications
• Planning and Business
• Skills and Training
• Personal Development

Course programme

Course Programme

• Understanding Customer Needs and Expectations
• Who Are Your Customers?
• Your Personal Action Plan
• Standards
• Communication
• Telephone Techniques
• Managing Conflict in Customer Situations
• Dealing With Challenges
• Dealing with Difficult People
• The Recovery Process
• Eliminating Customer Service Problems
• Doing Your Part

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