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Customer Relationship Management Course
Course
Online
Description
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Type
Course
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Level
Intermediate
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Methodology
Online
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Class hours
125h
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Duration
Flexible
Customer Relationship Management Course is suitable for anyone interested to enhance their knowledge and skills in Customer Relationship Management . It is specially relevant to those who deal with customers in any capacity whether internally or externally within an organisations.
People working in customer service roles are often the first point of contact in a business so it is of vital importance that they make the right impression. This customer service course will help you develop your customer service skills following which you will develop deeper understanding of your customer's needs.
The course aims to develop learner's knowledge of customer service in a number of areas. On this course you will learn why customer service is important for businesses, how to identify customers needs , developing customer service strategy, developing and delivering trainings for the excellence in customer service, dealing with difficult customers, communication effectively for the delivery of customer service, and the principle of making improvements to customer service. Hence this home study course teaches you everything from the fundamentals of customer service to more complex skills required for the successful delivery of customer service .
The flexible delivery of the course enables you to learn customer service skills flexible and convenient way and to adjust your learning according to your own schedule.
This self-paced programme is available 24/7 providing you with the flexibility to train at the pace, location and time of your choosing. Accredited certificate from Ofqual's registered awarding body can be claimed on course completion. College registration, tutor support, course materials and additional supporting material are all included in the course fee.
Important information
Price for Emagister users: On course completion students can claim accredited certificate by paying £79 accreditation fee. Certificate postal charges will be £9.
Facilities
Location
Start date
Start date
About this course
There is no particular entry requirement. We do not ask for any previous qualification or experience. Students of all age and academic background can enroll on this course.
Reviews
Subjects
- Customer Service Skills
- Customer Service
- Customer Relationship Management
- Relationship Marketing
- Materials
- Customer Manager
- Customer relationship
- Customer Management
- Customers
- Customers care
Teachers and trainers (1)
Cpd Tutor
Tutor
Course programme
Course Syllabus:
This course consists of following modules:
Module 1 – What is Customer Service
Module 2 – Telephone Techniques
Module 3 – Dealing with Difficult Customers
Module 4 – Solving Customers' Problems
Course Benefits:
- Full Tutor Support
- Self paced, no fixed schedules
- Available to students anywhere in the world
- 24/7 Access to the LMS ( Learning Management System )
- Easy to understand quality e-learning study materials
- The benefit of applying for NUS extra Discount Card.
Course Material
All course materials are included in the course price. All your study material will be available on our learning management system for which you will get access once you are enrolled. The material can be downloaded and printed as well.
Our distance learning course materials are specially written for home study and contain a wealth of knowledge in easy to understand language. We use variety of media to help you learn. Your course may use any of the following different media which you can use from home or where ever you choose to study:
- Online course materials
- Question papers
- Additional Supporting Material
- Useful Links
Course assessment
You will be continually assessed throughout the course. Your assignment will be marked by your tutor and independently moderated. The feedback on your assignment will then be sent to you. On receipt of this, you may wish to contact your tutor to discuss the feedback.
Tutor Support
When you enrol on a course with CPD Courses you are allocated your personal tutor. Tutor’s help and support will be available throughout your studies with the college. He/she will assess your work and will provide you with regular feedback on your progress.
Customer Relationship Management Course