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Customer Relationship Management Courses
- Short course
- Londonand6 other venues
- Birmingham, Bristol, Edinburgh, Leeds, Manchester, Nottingham
- Intermediate
...The ability to understand your customer is essential for every successful business to enable it to grow. This inspirational and interactive course gives you the skills, tips and knowledge to ensure you genuinely know what your customer wants and needs and how to deliver it so that they become... Learn about: Customer Manager, Customer Service, Customer Care...
- Course
- Distance Learning
- Advanced
- December
- 400h
... reputations. For those who truly master the art of high-end Customer Service provision, career opportunities spanning most sectors on a global basis are limitless in scope. This popular Customer Service Level 7 Diploma has been designed for anyone looking to excel in any customer service environment... Learn about: Customer relationship, Customer Care, Customer Service...
- Course
- Online
- Intermediate
- 4h - 1 Year
..., service delivery, marketing, or sales. Modules are designed to explain how to understand customer needs, handle feedback, communicate professionally, and create outstanding service standards. The course also introduces CRM software, reporting, and analysis, giving learners the confidence to apply modern... Learn about: Sales Training, Communication Training, Customer Retention...
- NVQ
- Derby
- Different dates available
...This qualification will help you prepare for working within a customer service environment This include delivery of effective customer service and supporting the customer service environment... Learn about: Customer Service Skills, Service sector, Customer satisfaction...
- NVQ
- Folkestone
- Different dates available
- 9 Months
.../business. You will study 2 mandatory units: Understand customer service to improve service... Learn about: Relationship Marketing, Customer Relationship Management, Customer Retention...
- Short course
- Londonand6 other venues
- Wymeswold, Birmingham, Bristol, Edinburgh, Leeds, Nottingham
- Intermediate
- 2 Days
...:45 - 11:00 Coffee break 11:00 - 11:30 Five Reasons For a Customer Not to Buy Your Product 11:30 - 12:15 The Science of Questions in Qualification 12:15... Learn about: Customer relationship, Customer Service Skills, Marketing Strategy...
- Course
- Online
- Intermediate
- 3h - 1 Year
... into managing customer-facing teams effectively. Whether working in retail, hospitality, call centres, healthcare, or corporate environments, this course helps develop transferable customer service leadership skills applicable across sectors. By completing this course, learners can enhance their confidence... Learn about: Confidence Training, Team Training, Customer Relationship Management...
- Vocational qualification
- Broadstairs
- Different dates available
...The course is designed for people employed in a customer service capacity who wish to gain a nationally recognised qualification and study through a combination of distance learning and work based learning. Candidates gain their Customer Service NVQ 2 qualification through the preparation... Learn about: Customer Relationship Management, Relationship Marketing, Customer Retention...
- NVQ
- Folkestone
- Different dates available
- 9 Months
... to customers. You will study 2 mandatory units: Prepare yourself to deliver good customer service... Learn about: Customer Relationship Management, Customer Service, Customer Retention...
- Short course
- Londonand6 other venues
- Wymeswold, Birmingham, Bristol, Edinburgh, Leeds, Manchester
- Intermediate
- July
... look at why customers make objections and how they can be most professionally handled. The group will share their own experiences and discuss... Learn about: Telephone answering, Customer relationship, Customer satisfaction...
- Course
- Online
- Intermediate
- 7h - 1 Year
..., this course supports professional development and helps build confidence in delivering consistent, high-quality customer service... Learn about: Customer satisfaction, Communication Training, Customer relationship...
- NVQ
- Broadstairs
- Different dates available
...The course is designed for people employed in a customer service capacity who wish to gain a nationally recognised qualification and study through distance/work based learning. Candidates gain their Customer Service NVQ 2 qualification through the preparation of a portfolio of work-based evidence... Learn about: Key Account Management, Relationship Marketing, Customer Retention...
- NVQ
- Folkestone
- Different dates available
- 9 Months
.../business. You will study 2 mandatory units: Understand customer service to improve service... Learn about: Relationship Marketing, Customer Service, Key Account Management...
- Short course
- Londonand5 other venues
- Bristol, Edinburgh, Leeds, Manchester, Nottingham
- Intermediate
- November
- 1 Day
...The participants will have insights and practiced the skills necessary to become an accomplished facilitator, these are: 1. Creating a climate for success... Learn about: Time management, Problem Solving, Facilitation Skills...
- Course
- Online
- Intermediate
- 6h - 1 Year
... for those aiming to improve their telephone communication skills or progress into customer service, call centre support, reception work, or administrative roles where phone-based interaction is essential. By completing this training, learners enhance their employability and gain valuable customer service... Learn about: Customer satisfaction, Telephone Skills, Customer Relationship Management...
- NVQ
- Broadstairs
- Different dates available
...The course is designed for people employed in a senior customer service capacity who wish to gain a nationally recognised qualification and study through a combination of distance and work based learning. Candidates gain their Customer Service NVQ 4 qualification through the preparation... Learn about: Customer Relationship Management, Customer Retention, Relationship Marketing...
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From staff members to professors everyone was helpful and supportive in the entire journey.
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Easy to manage time with flexible schedule, clear instructions were offered.
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The university of Phoenix offered great experience, the online format was amazing and I enjoyed my time above all.
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- Course
- Online
- Different dates available
..., Database Management, Statistics, IT Architecture, Data Relationship Management, Customer Relationship Management, Analytic Programming and Statistical Business Analytics. Courses in this certificate can be used to help prepare for Oracle and SAS industry certifications... Learn about: Customer Relationship Management, Customer relationship...
..., Database Management, Statistics, IT Architecture, Data Relationship Management, Customer Relationship Management, Analytic Programming and Statistical Business Analytics. Courses in this certificate can be used to help prepare for Oracle and SAS industry certifications... Learn about: Customer Relationship Management, Customer relationship...
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From staff members to professors everyone was helpful and supportive in the entire journey.
← | → see all
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Easy to manage time with flexible schedule, clear instructions were offered.
← | → see all
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The university of Phoenix offered great experience, the online format was amazing and I enjoyed my time above all.
← | → see all
- Master
- Oxford
- 1 Year
...The MSc Marketing and Brand Management focuses on planning and applying brand management strategies. You will learn about the importance of brand management within an overall framework of marketing and business management. If you begin your course in September you have the choice to apply... Learn about: Event Management, Brand positioning, Organisational Behaviour...
- Short course
- Londonand5 other venues
- Bristol, Edinburgh, Leeds, Manchester, Nottingham
- Intermediate
- January
...11.00 – 11.15 Coffee 11.15 – 12.00 Advanced Planning and Preparation (Understanding the 7 Ps) 12.00 – 12.30 Assessing your preferred negotiation style... Learn about: Negotiation Skills, Speaking Skills, Customer Relationship Management...
- NVQ
- Broadstairs
- Different dates available
...The course is designed for people employed in a customer service capacity who wish to gain a nationally recognised qualification and study through distance and work based learning. Candidates gain their Customer Service NVQ 3 qualification through the preparation of a portfolio of work-based... Learn about: Key Account Management, Customer Retention, Relationship Marketing...
- Course
- Blended in Sydney (Australia)
- Advanced
- Different dates available
- 10 Weeks
...Prepare for senior management positions where you’ll be responsible for conceiving, planning and staging events. Graduate with specialised management skills and substantial industry knowledge... Learn about: Marketing Strategy, Public Health, Event Management...
- Course
- Online
- Intermediate
- 6h - 1 Year
... effectively, and closing deals with confidence. Learners will gain a clear understanding of how business development strategies align with organisational goals and long-term growth. This course introduces essential concepts such as market research, customer profiling, value proposition development, sales... Learn about: Customer Relationship Management, Sales Techniques, Business Development...
- NVQ
- Folkestone
- Different dates available
- 1 Year
... assistant, team leader, supervisor or manager. This version of the NVQ 3 focuses on management. This... Learn about: Customer Retention Strategy, Sales Training, Team Training...