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Customer Relationship Management Courses
- Course
- Online
- Intermediate
- 10h - 1 Year
..., analyse customer data, and personalise services. The modules focus on improving communication, problem-solving, complaint handling, and maintaining a professional customer journey across multiple channels. These are valuable skills that help businesses keep customers satisfied, increase loyalty... Learn about: Service Management, Customer Service, Customer Retention...
- Short course
- Londonand6 other venues
- Birmingham, Bristol, Edinburgh, Leeds, Manchester, Nottingham
- Intermediate
...The ability to understand your customer is essential for every successful business to enable it to grow. This inspirational and interactive course gives you the skills, tips and knowledge to ensure you genuinely know what your customer wants and needs and how to deliver it so that they become... Learn about: Customer Relationship Management, Customer Manager, Customer Service...
- Course
- Distance Learning
- Advanced
- December
- 400h
... reputations. For those who truly master the art of high-end Customer Service provision, career opportunities spanning most sectors on a global basis are limitless in scope. This popular Customer Service Level 7 Diploma has been designed for anyone looking to excel in any customer service environment... Learn about: Customer Care, Customer Manager, Quality Training...
- NVQ
- Derby
- Different dates available
...This qualification will help you prepare for working within a customer service environment This include delivery of effective customer service and supporting the customer service environment... Learn about: Nationally recognised, Customer Retention, Customer Manager...
- NVQ
- Folkestone
- Different dates available
- 9 Months
.../business. You will study 2 mandatory units: Understand customer service to improve service... Learn about: Key Account Management, Customer Relationship Management, Customer Service...
- Short course
- Londonand5 other venues
- Bristol, Edinburgh, Leeds, Manchester, Nottingham
- Intermediate
- January
- 2 Days
...Creating a climate for success2) Managing the process3) Maintaining direction4) Monitoring progress) 14:30 - 15:15 Real Life Scenarios... Learn about: Customer Manager, Customer Relationship Management, Customer relationship...
- Course
- Online
- Intermediate
- 3h - 1 Year
... into managing customer-facing teams effectively. Whether working in retail, hospitality, call centres, healthcare, or corporate environments, this course helps develop transferable customer service leadership skills applicable across sectors. By completing this course, learners can enhance their confidence... Learn about: Customer Relationship Management, Team Training, Customer Service...
- Vocational qualification
- Broadstairs
- Different dates available
...The course is designed for people employed in a customer service capacity who wish to gain a nationally recognised qualification and study through a combination of distance learning and work based learning. Candidates gain their Customer Service NVQ 2 qualification through the preparation... Learn about: Customer Service, Key Account Management, Customer Relationship Management...
- NVQ
- Folkestone
- Different dates available
- 9 Months
... to customers. You will study 2 mandatory units: Prepare yourself to deliver good customer service... Learn about: Customer Retention, Customer Service, Key Account Management...
- Short course
- Londonand6 other venues
- Wymeswold, Birmingham, Bristol, Edinburgh, Leeds, Nottingham
- Intermediate
- 2 Days
...:45 - 11:00 Coffee break 11:00 - 11:30 Five Reasons For a Customer Not to Buy Your Product 11:30 - 12:15 The Science of Questions in Qualification 12:15... Learn about: Customer Manager, Customer Relationship Management, Customer Retention Strategy...
- Course
- Online
- Intermediate
- 7h - 1 Year
..., this course supports professional development and helps build confidence in delivering consistent, high-quality customer service... Learn about: Communication Training, Customer Service, Customer relationship...
- NVQ
- Broadstairs
- Different dates available
...The course is designed for people employed in a senior customer service capacity who wish to gain a nationally recognised qualification and study through a combination of distance and work based learning. Candidates gain their Customer Service NVQ 4 qualification through the preparation... Learn about: Customer Retention, Customer Service, Relationship Marketing...
- NVQ
- Folkestone
- Different dates available
- 9 Months
.../business. You will study 2 mandatory units: Understand customer service to improve service... Learn about: Customer Service, Customer Relationship Management, Relationship Marketing...
- Short course
- Londonand6 other venues
- Wymeswold, Birmingham, Bristol, Edinburgh, Leeds, Manchester
- Intermediate
- July
... look at why customers make objections and how they can be most professionally handled. The group will share their own experiences and discuss... Learn about: Telephone answering, Customer Relationship Management, Sales Training...
- Course
- Online
- Intermediate
- 6h - 1 Year
... for those aiming to improve their telephone communication skills or progress into customer service, call centre support, reception work, or administrative roles where phone-based interaction is essential. By completing this training, learners enhance their employability and gain valuable customer service... Learn about: Customer relationship, Communication Skills, Customer Service...
- NVQ
- Broadstairs
- Different dates available
...The course is designed for people employed in a customer service capacity who wish to gain a nationally recognised qualification and study through distance/work based learning. Candidates gain their Customer Service NVQ 2 qualification through the preparation of a portfolio of work-based evidence... Learn about: Customer Retention, Key Account Management, Customer Relationship Management...
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From staff members to professors everyone was helpful and supportive in the entire journey.
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Easy to manage time with flexible schedule, clear instructions were offered.
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The university of Phoenix offered great experience, the online format was amazing and I enjoyed my time above all.
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- Course
- Online
- Different dates available
..., Database Management, Statistics, IT Architecture, Data Relationship Management, Customer Relationship Management, Analytic Programming and Statistical Business Analytics. Courses in this certificate can be used to help prepare for Oracle and SAS industry certifications... Learn about: Customer Relationship Management, Customer relationship...
..., Database Management, Statistics, IT Architecture, Data Relationship Management, Customer Relationship Management, Analytic Programming and Statistical Business Analytics. Courses in this certificate can be used to help prepare for Oracle and SAS industry certifications... Learn about: Customer Relationship Management, Customer relationship...
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From staff members to professors everyone was helpful and supportive in the entire journey.
← | → see all
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Easy to manage time with flexible schedule, clear instructions were offered.
← | → see all
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The university of Phoenix offered great experience, the online format was amazing and I enjoyed my time above all.
← | → see all
- Short course
- Londonand5 other venues
- Bristol, Edinburgh, Leeds, Manchester, Nottingham
- Intermediate
- November
- 1 Day
...The participants will have insights and practiced the skills necessary to become an accomplished facilitator, these are: 1. Creating a climate for success... Learn about: Decision Making, Customer Service Skills, Customer Relationship Management...
- Master
- Oxford
- 1 Year
...The MSc Marketing and Brand Management focuses on planning and applying brand management strategies. You will learn about the importance of brand management within an overall framework of marketing and business management. If you begin your course in September you have the choice to apply... Learn about: Brand Management, Brand positioning, Organisational Behaviour...
- NVQ
- Broadstairs
- Different dates available
...The course is designed for people employed in a customer service capacity who wish to gain a nationally recognised qualification and study through distance and work based learning. Candidates gain their Customer Service NVQ 3 qualification through the preparation of a portfolio of work-based... Learn about: Customer Service, Customer Retention, Key Account Management...
- Course
- Blended in Sydney (Australia)
- Advanced
- Different dates available
- 10 Weeks
...Prepare for senior management positions where you’ll be responsible for conceiving, planning and staging events. Graduate with specialised management skills and substantial industry knowledge... Learn about: Event Management, Marketing Strategy, Customer Relationship Management...
- Short course
- Londonand5 other venues
- Bristol, Edinburgh, Leeds, Manchester, Nottingham
- Intermediate
- January
...11.00 – 11.15 Coffee 11.15 – 12.00 Advanced Planning and Preparation (Understanding the 7 Ps) 12.00 – 12.30 Assessing your preferred negotiation style... Learn about: Sales Techniques, Time management, Customer Relationship Management...
- Course
- Online
- Intermediate
- 6h - 1 Year
... planning, and pipeline management. It also focuses on communication techniques, relationship-building strategies, and ethical sales practices that support sustainable business success. Key topics include prospecting methods, consultative selling, objection handling, and performance measurement. Ideal... Learn about: Objection Handling, Customer Relationship Management, Sales Techniques...