Customer Relationships

"Module 1 Understand your Customers’ Journey and explore how you fit into their story Customers – A journey through the years Different communication styles of a Customer – what they mean and how we deal with them Module 2 Loyal customer and how loyalty determines the personality of the relationships? Be part of your Customer's story' to start building the relationship Have a clear vision and values and understand your customers’ vision and values too. Importance of 'Care' in our interactions with our Customers Emotional intelligence Module 3 Recruit your customer service team wisely Train your team to be ready for your customers Importance of Internal customers – connection with the external customers New customers vs existing customers I.A.M.M concept Create a brand that reflects your personality Module 4 Communication skills Presentation skills Sales skills Module 5 The right initiatives lead to success – Prioritise to stay effective Work under pressure – how to build and manage different customer relationships at the same time Listen to feedback and complaints to your advantage Commitment wheel"