Customer Service in Behavioral Health

After the completion of this course you should be able to:

• Identify the difference between exceptional and mediocre client service

• State why effective client customer service is important for both the agency and the individual

• Name methods for how to communicate effectively with clients; List several customer service best practices

• Identify methods for how to handle upset or difficult clients

ed-next is the distance e-learning provider of choice. We’re affiliated to acknowledged online e-learning providers and we deliver over 500 academic, vocational and professional development courses. A recent and very exciting move has been our partnership with the University of Derby to enrol students on its highly respected undergraduate and postgraduate degree courses. As it’s so expensive ed-next’s comprehensive portfolio of courses addresses a huge range of work-based situations and skill levels, as well as academic content where relevant, and we cover all levels and all types of organisation, so there’s sure to be something in our collection that meets your needs. So why not come with us on an exciting journey of discovery, challenge, and personal improvement, with benefits for you, your career and your organisation.