Customer Service Course - Level 3 - Accredited

Oplex careers
4.2
3 reviews
  • I truly felt delighted in the course. It has helped me enormously at my present place of employment, with managing clients on all levels and It can be an addition to my Resume.
    ← | →
  • I enjoyed the course and understood new things about client benefit that I was not aware with. Awesome course.
    ← | →
  • The course was extraordinary and I appreciated it. Incredible to add to my CV.
    ← | →

Short course

Online

Save 93%
£ 19 VAT inc.

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Description

  • Type

    Short course

  • Methodology

    Online

  • Duration

    12 Months

Special Offer - CPD Accredited - NUS Eligible

This online Customer Service course will teach learners how to provide excellent customer service to customers. The course will explore a variety of ways in which good customer service can be established. Whether you are working in the workplace dealing with customers, or want to just add this course to your CV, this course will help you better prepare to deliver effective customer service.

Facilities

Location

Start date

Online

Start date

Different dates availableEnrolment now closed

About this course

The Customer Service course from Oplex Careers is perfect if you’re just starting out in the industry or simply fancy learning something new.

There a no specific entry requirements to enroll on the Customer Service course. You need basic numeracy and literacy skills, so everyone is welcome to join the course.

Upon finishing the Customer Service course you will receive a CPD Accredited Certificate from Oplex Careers.

Your recognised CPD Certificate can be used to showcase to any potential employers you have acquired a certain level of skills or keep for your own records as part of your portfolio of evidence.

One receiving your request about this course, a member of our friendly team will send you all the details about the course and help answer any questions you may have.

You can also see the full course details at: https://deals.oplexcareers.com/course/customer-service-course/?id=6

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Reviews

4.2
fantastic
  • I truly felt delighted in the course. It has helped me enormously at my present place of employment, with managing clients on all levels and It can be an addition to my Resume.
    ← | →
  • I enjoyed the course and understood new things about client benefit that I was not aware with. Awesome course.
    ← | →
  • The course was extraordinary and I appreciated it. Incredible to add to my CV.
    ← | →
100%
4.5
excellent

Course rating

Recommended

Centre rating

Carol

4.0
19/09/2015
What I would highlight: I truly felt delighted in the course. It has helped me enormously at my present place of employment, with managing clients on all levels and It can be an addition to my Resume.
What could be improved: Nothing bad.
Would you recommend this course?: Yes

Steven

4.0
13/05/2014
What I would highlight: I enjoyed the course and understood new things about client benefit that I was not aware with. Awesome course.
What could be improved: Everything OK.
Would you recommend this course?: Yes

Gurvinder

4.5
02/02/2014
What I would highlight: The course was extraordinary and I appreciated it. Incredible to add to my CV.
What could be improved: Nothing.
Would you recommend this course?: Yes
*All reviews collected by Emagister & iAgora have been verified

This centre's achievements

2016

All courses are up to date

The average rating is higher than 3.7

More than 50 reviews in the last 12 months

This centre has featured on Emagister for 7 years

Subjects

  • Customer Service
  • Accredited
  • Communication
  • Listening
  • Language
  • Skills
  • Complaints
  • Body
  • Evaluating
  • DEALING

Teachers and trainers (1)

Oplex Careers

Oplex Careers

Support Team

Course programme

The course is split into the following modules:

  • Introduction to Customer Service
  • The importance of customer service
  • Understanding customers needs
  • Building trust and rapport through body language
  • Creating a positive customer experience
  • Developing effective communication
  • Facing irate customers
  • Handling complicated problems
  • Managing customer expectations
  • Maintaining your cool with negative feedback
  • Becoming a customer service professional
  • End of course assessment


Assessment

To assess the learners ability and knowledge to effective understand the topics contained within the Customer Service course, the course features a number of end of module interactive quiz questions.

Additionally, at the end of the course learners will also take an online multiple choice assessment test. This online multiple choice test is marked automatically so you will receive an instant grade and know whether you have passed the course.

Additional information

Learners will have access to this course for up to 12 months from the date of joining. There is no time limit to complete the course during this period.

See related categories

Customer Service Course - Level 3 - Accredited

£ 19 VAT inc.

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