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CPD Courses

Customer Service

CPD Courses
Online
Special Emagister price

£180 £11
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Important information

Typology Course
Level Beginner
Methodology Online
Class hours 80h
Duration Flexible
Start Different dates available
  • Course
  • Beginner
  • Online
  • 80h
  • Duration:
    Flexible
  • Start:
    Different dates available
Description

Discover what it takes to become a professional hotel manager by studying the industry’s most important fundamentals and core concepts. Explore each standard hotel department, along with the role the manager plays in bringing together each crucial piece of the puzzle.

This self-paced programme is available 24/7 providing you with the flexibility to train at the pace, location and time of your choosing. Accredited certificate from Ofqual's registered awarding body can be claimed on course completion. College registration, tutor support, course materials and additional supporting material are all included in the course fee.

Important information

Price for Emagister users: On course completion students can claim accredited certificate by paying £35 accreditation fee. Certificate postal charges will be £9

Facilities (1)
Where and when
Starts Location
Different dates available
Online
Starts Different dates available
Location
Online

To take into account

· Requirements

There is no particular entry requirement. We do not ask for any previous qualification or experience. Students of all age and academic background can enrol on this course.

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What you'll learn on the course

Customer Service Skills
Customer Care
Customer Service
Customer Relationship Management
Customer Retention
Materials
Service Operations
Customer Manager
Customer satisfaction
Customer Service Focused Organisation
Customer Service and Customers

Teachers and trainers (1)

Cpd Tutor
Cpd Tutor
Tutor

Course programme

Course Material

All course materials are included in the course price. All your study material will be available on our learning management system for which you will get access once you are enrolled. The material can be downloaded and printed as well.

Our distance learning course materials are specially written for home study and contain a wealth of knowledge in easy to understand language. We use variety of media to help you learn. Your course may use any of the following different media which you can use from home or where ever you choose to study:

  • Online course materials
  • Question papers
  • Additional Supporting Material
  • Useful Links

Course assessment

You will be continually assessed throughout the course. Your assignment will be marked by your tutor and independently moderated. The feedback on your assignment will then be sent to you. On receipt of this, you may wish to contact your tutor to discuss the feedback.

Tutor Support

When you enrol on a course with CPD Courses you are allocated your personal tutor. Tutor’s help and support will be available throughout your studies with the college. He/she will assess your work and will provide you with regular feedback on your progress.


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