Customer Service Courses

...The course is aimed at candidates who are employed in a customer service role, involving a diverse range of functions, tasks and activities that are constantly developing and changing. It is suitable for candidates who are working in a customer service environment or who provide services... Learn about: Customer Retention, Key Account Management, Relationship Marketing...

...This five-day course/module will provide a telecommunications business perspective on managing customers, and operating network services. It's aimed to anyone working, or seeking to work, in the industry. It will look closely at the key to customer satisfaction, namely the effective day-to-day... Learn about: IT Project Management, Sales Training, IT risk...

...You will be employed, working in a customer facing environment and are paid a minimum of the National Minimum Apprenticeship Wage, currently £2.65 per hour. You will work towards a Vocational Qualification, Technical Certificate, Functional Skills, Employer Rights and Responsibilities... Learn about: Customer Service, Skills and Training...

...This course is aimed at candidates who will be delivering and managing service and will be working without direct supervision or on their own, such as in a commercial customer service environment. It is suitable for candidates who are aware of commercial or other pressures facing the organisation... Learn about: Relationship Marketing, Customer Service, Customer Retention...

...Customer Service BTEC Level 2 Diploma (QCF) LocationOff Site Course Overview Apply Now These qualifications are aimed at individuals who are starting a career in a customer-facing role. They are suitable for all age groups: for those who have just started a job, for those who are changing... Learn about: Customer Service...

...This is a distance learning course for people aged 19 and over. This nationally recognised qualification will help you gain and develop a career in the customer service industry, and will provide you with the knowledge and skills which are essential to all job roles that involve working... Learn about: Customer Service...

... on giving learners the understanding and knowledge of the principles of excellent customer service and is aimed at those currently working in or about to start work in a job role that provides customer service. Apprenticeships are made up of framework of qualifications and training based on testing... Learn about: Customer Service...

...NVQ Customer Service Level 2 Course Length: Approximately 6 months Course Days: N/A Start Date: Throughout the year Course Content... Learn about: Customer Service...

...Customer Service BTEC Level 3 Diploma (QCF) LocationOff Site Course Overview Apply Now 10–12 month programme. These qualifications are aimed at individuals who are starting a career in a customer-facing role. They are suitable for all age groups: for those who have just started a job, for those... Learn about: Customer Service...

...The course is designed for people employed in a customer service capacity who wish to gain a nationally recognised qualification and study through distance/work based learning. Candidates gain their Customer Service NVQ 2 qualification through the preparation of a portfolio of work-based evidence... Learn about: Customer Service...

...The Advanced Apprenticeship is for those who have experience in customer service and are able to handle more difficult customers and situations. It will help you suggest improvements to your company’s customer service policy and help with their implementation. This Apprenticeship is a good stepping... Learn about: Customer Service...

...This course provides both the Apprentice and the Company with strong advantages in today's competitive market and current economic climate. In today's society customers have expectation of high service levels and customer loyalty is becoming harder to secure. Apprentices who have undertaken... Learn about: Customer Service...

... ELEMENT Level 3 Diploma in Customer Service Mandatory units: • Organise and deliver customer service • Understand the customer service environment • Understand customers and customer retention • Resolve customers' problems • Principles of business • Manage personal and professional development Choose... Learn about: Customer Service...

...The course is designed for people employed in a senior customer service capacity who wish to gain a nationally recognised qualification and study through a combination of distance and work based learning. Candidates gain their Customer Service NVQ 4 qualification through the preparation... Learn about: Customer Service...

...The Intermediate Apprenticeship is designed for those who work or want to work within a customer-facing role. This could cover many roles across many different industry sectors. Apprentices will gain a basic knowledge and an understanding of how to deal with customers... Learn about: Customer Service...

...This course provides both the Apprentice and the Company with strong advantages in today's competitive market and current economic climate. In today's society customers have expectation of high service levels and customer loyalty is becoming harder to secure. Apprentices who have undertaken... Learn about: Customer Service...

...Gwaith cwrs Aseiniadau grŵp Cyflwyniadau Chwarae rôl Arsylwadau Arholiadau Asesiadau Ymarferol  ... Learn about: Customer Service...

...The course is designed for people employed in a customer service capacity who wish to gain a nationally recognised qualification and study through distance and work based learning. Candidates gain their Customer Service NVQ 3 qualification through the preparation of a portfolio of work-based... Learn about: Customer Service...

...Looking for a career in customer service? This qualification is suitable for those who wish to gain a good knowledge and understanding for a job that involves customer service. It provides easy progression to a Level 2 business course... Learn about: Customer Service...