Customer Service courses Dubayy

...Emagister has now on its catalogue the Customer Service Excellence Course, which aims to give a new dimension to the customer service teams. The course strictly focuses on improving the skills and enhancing confidence of the delegates to boost business by converting prospects into customers... Learn about: Key Accounts and Customer Service, Customer satisfaction, Customer Retention...

...1. You are identified as a highly competent sales manager who has demonstrated and met the standards for experience, knowledge, attitude and skills... Learn about: Customer Relationships, Customers to handle, Customer’s problems...

... and activities to demonstrate how most situations involving customer service inquiries can be dealt with. By completing this course, participants will be able to: identify the different elements and aspects of Customer Relations and Servicing; have a proper understanding of Customer Behaviour and Needs and... Learn about: Time management, Relation building skills, Key Accounts and Customer Service...

... and focused on the steps of how to make your organization's customer care/service better... Learn about: Customer Service, Current strategy, Service experience...

...! We will help delegates identify their potential “snakes” and ensure that a service recovery plan is available should the worst happen. World class organisations say “Our most loyal customers might have sometimes had a problem in the past, but we put it right and that’s why they stay with us.” Organisations... Learn about: Body Language, Conduct organisational, Revenue generation...

... the goals by improving performance Overall team performance and management Course Contents Module I—Introduction to Customer Service Definition of Customer Service What is Customer Service Management Role and Responsibilities of Customer Service Managers How to create a customer-friendly culture How... Learn about: Performance Management, Team Performance, Service Management...

...Friendly Attitude Excitement is Contagious  Communication Skills in Tourism Developing Effective Communication Skills Non-Verbal Communication Skills... Learn about: Leisure and Tourism, Customer Service, Communication Training...

...and demand planning influencing adjusting and managing demand the key performance measures used in demand planning how to stabilise demand and create... Learn about: IT Project Management, Customer Service, Supply Management...

...visits, meetings, ceremonies, and special events Precedence, Titles and Forms of Address. Protocol Event Planning Process Office Management and Administrative... Learn about: Event Planning, Public Relation (PR), Office IT...

...performance and future business objectives Motivational theory and its relevance to maintaining good client relationships How to effectively network... Learn about: Customer Retention Strategy, Sales Strategy, Sales Manager...

...understanding their buying requirements. Develop a complete analyse of the client and the stakeholders. Build trust and become a trusted advisor... Learn about: Sales Training, Customer Service, Negotiation techniques...

...and Customer Service on Marketing The Components of Customer Service Pre-Transaction Elements Written Customer Service Policy Accessibility Organisation... Learn about: IT Management, Supply and Chain Management, Competitive Advantages...

...Competitive Advantage Supply Chain Becomes the Value Chain Mission of Logistics Management Logistics Management Process Supply Chain and Competitive Performance... Learn about: IT Project Management, Network Training, IT Management...