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Customer Service courses Scotland
- Short course
- Edinburghand6 other venues
- Birmingham, Bristol, Leeds, London, Manchester, Nottingham
- Intermediate
- February
...Only when we really understand our customers' experiences of our business can we make real improvements to our business practice. This course develops techniques to help identify our customers' expectations and how we can meet and exceed them in both the sales and after sales roles... Learn about: Customer Service Skills, Customer relationship, Customer Care...
- Short course
- Edinburghand6 other venues
- Birmingham, Bristol, Leeds, London, Manchester, Nottingham
- Intermediate
- January
...This course has been designed and adapted for a number of PTP's clients that run call-centres to handle incoming calls and outbound calls. Throughout the course, participants are encouraged to contribute to a lively debate about their perceptions of good customer service. They are constantly... Learn about: Customer Complaints Calls, Incoming Calls, Customer Care...
- Short course
- Edinburghand5 other venues
- Bristol, Leeds, London, Manchester, Nottingham
- Intermediate
- November
- 2 Days
...with challenges disruptions and resistance within the group.) 10:45 - 11:30 Practical Exercise - Handling Difficult Situations (The participants apply... Learn about: Creative techniques, Customer Care, Facilitation Skills...
- Course
- Glasgow
- Different dates available
...This course will give you the skills, knowledge and understanding to develop your career in the Travel and Tourism Industry. You will gain the skills and knowledge required to provide high quality customer service and enhance your own employability... Learn about: Travel Tourism, Tourism Industry, Travel and Tourism...
- Course
- Glasgow
- Different dates available
... 100 hours of distance learning, this certificate training programme delivered by UKLC will explore best practice in office administration, customer service, information management and maintenance of administrative systems.UKLC provides its candidates with personalised tutor support and a learning... Learn about: Team Training, Customer Service, Business Administration...
- Training
- Glasgowand9 other venues
- Birmingham, London, Manchester, Croydon, Leeds, Bristol, Newcastle Upon Tyne, Dereham, Wokingham
- 2 Days
... Credit Terms Mail Merge Using Microsoft Word The Credit Control Tab Customer Statements Sage 50 Accounts training course session 4 - Credit Control...
- Short course
- Edinburghand6 other venues
- Birmingham, Bristol, Leeds, London, Manchester, Nottingham
- Intermediate
- April
- 1 Day
...This one day workshop focuses on how to deliver an excellent customer experience via email and on the telephone. You will learn the do's and dont's that increases customer loyalty. Delegates will be come experts in delivering excellent customer service levels on the phone and ensure their email... Learn about: Telephone answering, Communication design, Customer Service...
- Course
- Glasgow
- Different dates available
...The course develops your knowledge of the Travel and Tourism Industry giving you a solid preparation for a career in the sector. You will gain the skills and knowledge required to provide high quality customer service and enhance your own employability. The course lasts two years starting... Learn about: Travel Tourism, Travel and Tourism, Tourism Industry...
- Course
- Glasgow
- Different dates available
... standard qualification held by mortgage advisors in the UK. It is the benchmark qualifications in the financial services industry.Once you have completed this course you will be a fully qualified mortgage advisor and will be able to provide mortgage advice either as self-employed or on behalf of a lender... Learn about: IT Law, Financial Services, Financial Training...
- HND
- Paisley
...HND Tourism Course Content: Subjects include: Planning and Sustainable Development in Tourism, Marketing, Customer Service, The Scottish Tourism... Learn about: Full Time...
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Thank you so much for your advice and guidance. I had the best learning days of my life. I am looking forward to getting in touch if some problem pops up. Once again many thanks for everything for which to have made it so well learning experience and all the best for the future.
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- Short course
- Edinburghand3 other venues
- London, Manchester, Nottingham
- Intermediate
- March
... Products/Services 11:30 - 13:00 Telephone Prospecting Lecture (How to use the telephone to best effect) 13:00 - 14:00 Lunch 14:00 - 15:00 Presentation 15:00... Learn about: Sales Techniques, Training Resources, Sales Training...
... Products/Services 11:30 - 13:00 Telephone Prospecting Lecture (How to use the telephone to best effect) 13:00 - 14:00 Lunch 14:00 - 15:00 Presentation 15:00... Learn about: Sales Techniques, Training Resources, Sales Training...
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Thank you so much for your advice and guidance. I had the best learning days of my life. I am looking forward to getting in touch if some problem pops up. Once again many thanks for everything for which to have made it so well learning experience and all the best for the future.
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- Vocational qualification
- Aberdeen
... the guidance of others and may then decide to work towards a different level. H284 Customer Service List of all units for H284 1CS101: Prepare yourself...
- Course
- Glasgow
... with an event, local tourism product knowledge and basic customer care service skills. How Will I Learn A combination of high practical content and classroom...
- Course
- Kilwinning
... , Customer Service Skills in Travel & Tourism , Travel Agency Practice , Worldwide Travel Geography , Introduction to the Travel Industry , Communication...
- Short course
- Edinburghand6 other venues
- Birmingham, Bristol, Leeds, London, Manchester, Nottingham
- Intermediate
... the company. In so many ways, the Receptionist makes a substantial contribution to maintaining service standards and working relationships with both clients and colleagues. Reception to Perfection deals with the essential skills necessary to represent the business to the best possible effect, within the added... Learn about: Communication Skills, Communications Planning, Communication Training...
- Vocational qualification
- Aberdeen
...: Monitor and solve customer service problems 3HS23: Work with others to improve customer service 3HS24: Contribute to the selection of personnel...
- Vocational qualification
- Motherwell
- 1 Year
... Transactions, Small Business Accounting, Economics of the Market, The Individual in Industry and Work, Customer Service, Financial Services: Personal Finance... Learn about: Full Time...
- HNC
- Glasgow
- 1 Year
...The aim of this course is to develop knowledge of the travel and tourism industry and to provide appropriate vocational skills to enable high quality service to customers in a wide range of tourism and travel organisations...
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I had a fantastic week on this course. You really had opened my mind to live sound and now I can't wait to fully start my career within the industry. Thank you so much for giving such a learning experience.
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- Short course
- Edinburghand6 other venues
- Birmingham, Bristol, Leeds, London, Manchester, Nottingham
- Intermediate
- May
.../service (Features, benefits and matching benefits) 14:30 – 15:00 Closing Techniques (Dealing With Objections – 20 different closing skills) 15:00 – 16:00... Learn about: Selling skills...
.../service (Features, benefits and matching benefits) 14:30 – 15:00 Closing Techniques (Dealing With Objections – 20 different closing skills) 15:00 – 16:00... Learn about: Selling skills...
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I had a fantastic week on this course. You really had opened my mind to live sound and now I can't wait to fully start my career within the industry. Thank you so much for giving such a learning experience.
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- Short course
- Inhouse in Aberdeen
- 1 Day
... and Beverages with confidence. Identify the principles of customer service within Food and Beverage Services Provide Basic Menu and Product knowledge Develop...
- Vocational qualification
- Motherwell
- 2 Years
... Transactions, Small Business Accounting, Economics of the Market, The Individual in Industry and Work, Customer Service, Financial Services: Personal Finance... Learn about: Part Time...
- Short course
- Edinburgh
- Intermediate
- 1 Day
... leaders, supervisors, customer service front line staff, admin. or support staff, and many others will find this course highly beneficial... Learn about: Difficult People, Assertive Behaviour, Problem Solving...
- Short course
- Edinburghand6 other venues
- Birmingham, Bristol, Leeds, London, Manchester, Nottingham
- Intermediate
- February
...This 1/2 day workshop gets delegates to look at what they hate as customers when they make calls to their banks or travel agents and then be self-critical to see which of the 'hate factors' their organisation maybe guilty of. The trainer then helps them devise a scoring system to mark how... Learn about: Telephone Calls, Incoming Calls, Telephone answering...