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Customer Service courses Scotland
- Short course
- Edinburghand6 other venues
- Birmingham, Bristol, Leeds, London, Manchester, Nottingham
- Intermediate
- March
...Saying 'No is particularly difficult when dealing with customers but there are occasions where this is the only sensible course of action. This course helps delegates manage customer's expectations and how objections can be handled in a positive... Learn about: Customer Relationship Management, Customer Service Skills, Customer Retention...
- Short course
- Edinburghand6 other venues
- Birmingham, Bristol, Leeds, London, Manchester, Nottingham
- Intermediate
- January
...This excellent customer care course analyses typical customer frustrations and how to deal with awkward situations. It teaches professional telephone techniques from how to make a good first impression, to the use of correct vocabulary and paying attention to detail. Through interactive workshops... Learn about: Excellent Customer Care, Customer Service, Customer Retention...
- Short course
- Edinburghand6 other venues
- Birmingham, Bristol, Leeds, London, Manchester, Nottingham
- Intermediate
- January
...This course has been designed and adapted for a number of PTP's clients that run call-centres to handle incoming calls and outbound calls. Throughout the course, participants are encouraged to contribute to a lively debate about their perceptions of good customer service. They are constantly... Learn about: Customer Care, Customer Complaints Calls, Handling Complaints...
- Short course
- Aberdeen
- 1 Day
... opening/closing procedures and bar service. Basic bar skills, clearing/polishing glasses, opening/serving wine. Cellar management, stock rotation, cleaning...
- Training
- Cumbernauldand8 other venues
- Basingstoke, Bristol, Spalding, Thatcham, Hemel Hempstead, Northampton, Crewe, Barnsley
... Training (Dept for Transport) allowing us to address specific customer needs whilst remaining legally compliant. All trainers are RTITB accredited Master...
- HNC
- Motherwell
- 1 Year
..., Creating a Culture of Customer Care, Retail Travel Practice, Structure of the Travel and Tourism... Learn about: Full Time...
- Short course
- Edinburgh
- Beginner
... of 13 sections: cash security and stock control catering customer service employment law financial management gaming and machine income health and safety...
- HNC
- Paisley
...HNC Tourism Course Content: Subjects include: Structure of the Tourism Industry, Marketing and Customer Care, The Scottish Tourism Product... Learn about: Part Time...
- Postgraduate
- Currie
- Different dates available
... dateSeptemberOverviewProgramme contentEntry requirementsFees & scholarshipsOverviewLean Six Sigma (LSS) is a powerful methodology for achieving process efficiency and effectiveness which results in enhanced customer satisfaction and improved bottom line results. It aims to achieve improvements in the most economical manner... Learn about: Six Sigma, Public Sector, Team Training...
- Course
- Dunfermline
- Beginner
- Different dates available
- 2 Days
... customer-specific requirements, defines fundamental QMS requirements and is intended to avoid multiple certification audits and provide a common approach to a QMS for automotive production, and relevant service part organisations... Learn about: ISO requirements, ISO Audit, Automotive Manufacturing...
- NVQ
- Glasgow
- Different dates available
...Training Course Content Unit 1 - Understanding Customer Service in the Retail SectorUnit 2 - Understanding the Retail Selling ProcessUnit... Learn about: Retail Management, IT Management...
- NVQ
- Greenock
...Provides the practical skills and abilities required for a career in hospitality at operative level, primarily as a food service assistant. All practical aspects of the course are delivered in the college¿s licensed restaurant. You will also get the opportunity to take additional units in...
- Short course
- Edinburghand5 other venues
- Bristol, Leeds, London, Manchester, Nottingham
- Intermediate
- November
- 2 Days
...Creating a climate for success2) Managing the process3) Maintaining direction4) Monitoring progress) 14:30 - 15:15 Real Life Scenarios... Learn about: Customer Service Skills, Facilitation Skills, Customer Relationship Management...
- Course
- Dunblaneandanother venue.
- Kenilworth
... are increasingly demanded to enhance the quality of the services they provide while reducing cost. In this session both processes and activities from a ‘customer...
- Training
- Glasgowand20 other venues
- Birmingham, London, Manchester, Croydon, Leeds, Bristol, Newcastle Upon Tyne, Dereham, Wokingham, Reading, Glasgow ...
- 2 Days
... course session 4 - Customer Invoices and Credit Notes Using the Batch Invoice Routine Creating and Printing Service Invoices Net value discounts Deposits...
- Vocational qualification
- Motherwell
- 2 Years
... to the management of hospitality products and services and encourages you to develop a strategic... Learn about: Part Time...
- Short course
- Edinburgh
... - Customer Service Procedures Unit 5 - Training Design and Delivery Unit 6 - Sales Promotions Unit 7 - Business Planning Unit 8 - Merchandising and Selling...
- HNC
- Glasgow
- 1 Year
...This course includes: skin care and eye treatments, hairstyling and make-up techniques, ranging from basic to fashion and photographic make-up. Learners also study subjects in relation to customer care and software applications. Learners are encouraged to participate in demonstrations that arise...
- Short course
- Aberdeen
...Bar service can be the difference between guests spending lots of money or having one drink and leaving. Bars can become very dirty and smelly within...
- Short course
- Edinburghand6 other venues
- Birmingham, Bristol, Leeds, London, Manchester, Nottingham
- Intermediate
...The ability to understand your customer is essential for every successful business to enable it to grow. This inspirational and interactive course gives you the skills, tips and knowledge to ensure you genuinely know what your customer wants and needs and how to deliver it so that they become... Learn about: Customer Manager, Customer Service, Customer Relationship Management...
- NVQ
- Kilmarnock
- 1 Year
...A good pre-entry course to more specialised courses. Units include: Food Preparation. Food Safety and Food Hygiene. Team Building. Serving of Food. Customer Care. Core Skills: IT, Numeracy, Communication...
- Course
- Glasgow
- Different dates available
... and interesting topics such as the registration process involved, health, safety and hygiene matters, and how to provide good customer service and involve parents. The Diploma also helps you understand the financial aspects of running your own business, and provides a reading list of useful books... Learn about: Child care, Financial Training, Customer Service...
- NVQ
- Paisley
..., Resolve Customer Service Problems, Support Customer Service Improvements. SCQF Level: 5 Entry Requirements: No formal entry qualifications. It is likely...