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Customer Service courses Scotland
- Short course
- Edinburghand6 other venues
- Birmingham, Bristol, Leeds, London, Manchester, Nottingham
- Intermediate
- February
...Only when we really understand our customers' experiences of our business can we make real improvements to our business practice. This course develops techniques to help identify our customers' expectations and how we can meet and exceed them in both the sales and after sales roles... Learn about: Customer relationship, Customer Service, Customer Service Skills...
- Short course
- Edinburghand6 other venues
- Birmingham, Bristol, Leeds, London, Manchester, Nottingham
- Intermediate
- January
...This course has been designed and adapted for a number of PTP's clients that run call-centres to handle incoming calls and outbound calls. Throughout the course, participants are encouraged to contribute to a lively debate about their perceptions of good customer service. They are constantly... Learn about: Customer Care, Customer Complaints Calls, Handling Complaints...
- Short course
- Edinburghand5 other venues
- Bristol, Leeds, London, Manchester, Nottingham
- Intermediate
- November
- 2 Days
...there will be occasions when it is critical to gain the buy-in of key people. The objective of this course is to provide delegates with the skills to be first-rate facilitators... Learn about: Customer relationship, Customer Relationship Management, Sales Training...
- Course
- Glasgow
- Different dates available
...This course will give you the skills, knowledge and understanding to develop your career in the Travel and Tourism Industry. You will gain the skills and knowledge required to provide high quality customer service and enhance your own employability... Learn about: Travel and Tourism, Travel Tourism, Business and Management...
- Course
- Glasgow
- Different dates available
... and interesting topics such as the registration process involved, health, safety and hygiene matters, and how to provide good customer service and involve parents. The Diploma also helps you understand the financial aspects of running your own business, and provides a reading list of useful books... Learn about: Child care, Financial Training, Customer Service...
- Short course
- Inhouse in Aberdeen
- 1 Day
... and Beverages with confidence. Identify the principles of customer service within Food and Beverage Services Provide Basic Menu and Product knowledge Develop...
- Short course
- Edinburghand6 other venues
- Birmingham, Bristol, Leeds, London, Manchester, Nottingham
- Intermediate
- April
- 1 Day
...This one day workshop focuses on how to deliver an excellent customer experience via email and on the telephone. You will learn the do's and dont's that increases customer loyalty. Delegates will be come experts in delivering excellent customer service levels on the phone and ensure their email... Learn about: Customer Service, Communication Training, Communication Skills...
- Course
- Glasgow
- Different dates available
...The course develops your knowledge of the Travel and Tourism Industry giving you a solid preparation for a career in the sector. You will gain the skills and knowledge required to provide high quality customer service and enhance your own employability. The course lasts two years starting... Learn about: Tourism Industry, Travel Tourism, Travel and Tourism...
- Course
- Glasgow
- Different dates available
... 100 hours of distance learning, this certificate training programme delivered by UKLC will explore best practice in office administration, customer service, information management and maintenance of administrative systems.UKLC provides its candidates with personalised tutor support and a learning... Learn about: Business and Administration, Team Training, Customer Service...
- Short course
- Edinburgh
- Intermediate
- 1 Day
... leaders, supervisors, customer service front line staff, admin. or support staff, and many others will find this course highly beneficial... Learn about: Difficult People, Behaviour styles, Problem Solving...
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Thank you so much for your advice and guidance. I had the best learning days of my life. I am looking forward to getting in touch if some problem pops up. Once again many thanks for everything for which to have made it so well learning experience and all the best for the future.
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- Short course
- Edinburghand3 other venues
- London, Manchester, Nottingham
- Intermediate
- March
... Products/Services 11:30 - 13:00 Telephone Prospecting Lecture (How to use the telephone to best effect) 13:00 - 14:00 Lunch 14:00 - 15:00 Presentation 15:00... Learn about: Training Resources, Sales Marketing, Sales Techniques...
... Products/Services 11:30 - 13:00 Telephone Prospecting Lecture (How to use the telephone to best effect) 13:00 - 14:00 Lunch 14:00 - 15:00 Presentation 15:00... Learn about: Training Resources, Sales Marketing, Sales Techniques...
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Thank you so much for your advice and guidance. I had the best learning days of my life. I am looking forward to getting in touch if some problem pops up. Once again many thanks for everything for which to have made it so well learning experience and all the best for the future.
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- HND
- Paisley
...HND Tourism Course Content: Subjects include: Planning and Sustainable Development in Tourism, Marketing, Customer Service, The Scottish Tourism... Learn about: Full Time...
- Course
- Glasgow
- Different dates available
... standard qualification held by mortgage advisors in the UK. It is the benchmark qualifications in the financial services industry.Once you have completed this course you will be a fully qualified mortgage advisor and will be able to provide mortgage advice either as self-employed or on behalf of a lender... Learn about: Financial Training, IT Law, Financial Services...
- Vocational qualification
- Aberdeen
... the guidance of others and may then decide to work towards a different level. H284 Customer Service List of all units for H284 1CS101: Prepare yourself...
- Short course
- Edinburghand6 other venues
- Birmingham, Bristol, Leeds, London, Manchester, Nottingham
- Intermediate
... the company. In so many ways, the Receptionist makes a substantial contribution to maintaining service standards and working relationships with both clients and colleagues. Reception to Perfection deals with the essential skills necessary to represent the business to the best possible effect, within the added... Learn about: Communication design, Communications Planning, Communication Skills...
- Vocational qualification
- Glasgow
...The qualification recognises the changing requirements on Library staff to use technology effectively within day to day business operations but also to be able to support customers using the facilities offered by a modern library service. The qualification comprises of units (specific to libraries...
- Short course
- Edinburgh
...? The qualification comprises two units - the Award in Responsible Alcohol Retailing, and Customer and Drinks Service . In order to achieve the qualification candidates...
- Vocational qualification
- Aberdeen
...: Monitor and solve customer service problems 3HS23: Work with others to improve customer service 3HS24: Contribute to the selection of personnel...
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I had a fantastic week on this course. You really had opened my mind to live sound and now I can't wait to fully start my career within the industry. Thank you so much for giving such a learning experience.
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- Short course
- Edinburghand6 other venues
- Birmingham, Bristol, Leeds, London, Manchester, Nottingham
- Intermediate
- May
.../service (Features, benefits and matching benefits) 14:30 – 15:00 Closing Techniques (Dealing With Objections – 20 different closing skills) 15:00 – 16:00... Learn about: Selling skills...
.../service (Features, benefits and matching benefits) 14:30 – 15:00 Closing Techniques (Dealing With Objections – 20 different closing skills) 15:00 – 16:00... Learn about: Selling skills...
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I had a fantastic week on this course. You really had opened my mind to live sound and now I can't wait to fully start my career within the industry. Thank you so much for giving such a learning experience.
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- Course
- Glasgow
... with an event, local tourism product knowledge and basic customer care service skills. How Will I Learn A combination of high practical content and classroom...
- Short course
- Edinburgh
- Beginner
... of 13 sections: cash security and stock control catering customer service employment law financial management gaming and machine income health and safety...
- Course
- Kilwinning
... , Customer Service Skills in Travel & Tourism , Travel Agency Practice , Worldwide Travel Geography , Introduction to the Travel Industry , Communication...
- Short course
- Edinburghand6 other venues
- Birmingham, Bristol, Leeds, London, Manchester, Nottingham
- Intermediate
- February
...This 1/2 day workshop gets delegates to look at what they hate as customers when they make calls to their banks or travel agents and then be self-critical to see which of the 'hate factors' their organisation maybe guilty of. The trainer then helps them devise a scoring system to mark how... Learn about: Incoming Calls, Incoming Telephone Calls, Telephone answering...