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Customer Service courses West Midlands
- Short course
- Birminghamand6 other venues
- Wymeswold, Bristol, Edinburgh, Leeds, London, Nottingham
- Intermediate
- September
- 2 Days
...styles highlights the most appropriate strategies for each individual. The ability to identify your strengths and weaknesses Understand why customers don't... Learn about: Customer Service, Customer satisfaction, Selling skills...
- Short course
- Birminghamand6 other venues
- Bristol, Edinburgh, Leeds, London, Manchester, Nottingham
- Intermediate
...The ability to understand your customer is essential for every successful business to enable it to grow. This inspirational and interactive course gives you the skills... Learn about: Customer Retention, Customer satisfaction, Customer Relationship Management...
- Short course
- Birminghamand6 other venues
- Bristol, Edinburgh, Leeds, London, Manchester, Nottingham
- Intermediate
- October
...Saying 'No is particularly difficult when dealing with customers but there are occasions where this is the only sensible course of action. This course... Learn about: Customer Relationship Management, Customer relationship, Customer Manager...
- NVQ
- Wolverhampton
... qualifications suitable for anyone whose job includes working in a customer service environment or working... Learn about: Sales Techniques, Customer Service, Customer Care...
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The Customer Service Training was a really good intimate and tailored course. I felt at ease all the way through. The tutor was very encouraging. Great manual. I was nervous at first about the interactive exercises but they were really good. Got to know the people on the course and also learnt how to listen! I think that I came away feeling much more confident. Also, the tutor made us all feel that we were more important - and we were not on our own. Everyone at the meeting is part of a team.
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The trainer was knowledgeable on the subject, he made the training sector specific and relevant for our needs, he gave us opportunity for relevant discussion and left us with some good quality training resources,
The training was both useful and interesting, although I've already shared the information with my Vice Principal I think it would be very useful for her to attend similar training techniques.
I learnt that speed and efficiency is the essence of good customer service
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- Course
- Birmingham
- 1 Day
... of staff whether existing or new to handling, selling to, or dealing with customers... Learn about: Communication Training, Customer relationship, Customer Service Skills...
... of staff whether existing or new to handling, selling to, or dealing with customers... Learn about: Communication Training, Customer relationship, Customer Service Skills...
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The Customer Service Training was a really good intimate and tailored course. I felt at ease all the way through. The tutor was very encouraging. Great manual. I was nervous at first about the interactive exercises but they were really good. Got to know the people on the course and also learnt how to listen! I think that I came away feeling much more confident. Also, the tutor made us all feel that we were more important - and we were not on our own. Everyone at the meeting is part of a team.
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The trainer was knowledgeable on the subject, he made the training sector specific and relevant for our needs, he gave us opportunity for relevant discussion and left us with some good quality training resources,
The training was both useful and interesting, although I've already shared the information with my Vice Principal I think it would be very useful for her to attend similar training techniques.
I learnt that speed and efficiency is the essence of good customer service
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- NVQ
- Wolverhampton
...The NVQ is aimed at administrators, receptionists and others providing support to clients and practioners in an advice and guidance service or context... Learn about: Customer Retention, Relationship Marketing, Customer Service...
- NVQ
- Wolverhampton
...clients to access referral opportunities ·Provide support for other practioners ·Undertake research for the service and its clients ·Design information... Learn about: Relationship Marketing, Customer Service, Customer Retention...
- Training
- Birminghamand4 other venues
- Wembley, London, City Of London
- Intermediate
- 1 Month
...The following topics are covered: The Courts and their powers of collection; and 3 track system - (Full description in unit 2). Statutory Demands... Learn about: Customer Retention Strategy, Customer Service, Debt Management...
- Short course
- Inhouse in Birmingham
- 1 Day
...Plan cash collection targets by formulation of a credit control action plan -Use cash collection techniques - verbal and written -Deal with aggressive... Learn about: Cash Collection Techniques, Credit Cycle, Customer Service...
- Course
- West Midlands
- 5 Days
...and Customer Service on Marketing The Components of Customer Service Pre-Transaction Elements Written Customer Service Policy Accessibility Organisation... Learn about: Supply and Chain Management, Customer Service, IT Management...
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Excellent course with excellent trainer. Great Trainer that tailored the course to our needs and kept us interested.
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I want to personally thank you for the excellent training that you presented to the CCI team earlier this week. Your knowledge and expertise in sales has given our team a boost (all the team!). It is up to me now to ensure they use the skills you demonstrated.
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I found this both interesting and enjoyable. The trainer kept us all engaged during the workshop.
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- Course
- Birmingham
- 1 Day
...This day-long course from Stand&Deliver is ideal for anyone who is seeking to improve their negotiation skills. It begins in advance with a self-assessment... Learn about: Sales Coaching, Selling Skill, Customer Care...
...This day-long course from Stand&Deliver is ideal for anyone who is seeking to improve their negotiation skills. It begins in advance with a self-assessment... Learn about: Sales Coaching, Selling Skill, Customer Care...
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Excellent course with excellent trainer. Great Trainer that tailored the course to our needs and kept us interested.
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I want to personally thank you for the excellent training that you presented to the CCI team earlier this week. Your knowledge and expertise in sales has given our team a boost (all the team!). It is up to me now to ensure they use the skills you demonstrated.
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I found this both interesting and enjoyable. The trainer kept us all engaged during the workshop.
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Nice experience, happy with the services, good day overall leraned a lot. Thanks !
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Good, the course was a good decision to attend and I truly enjoyed the course. It was nice experience.
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Great training course, trainers were well educated and ambiance was good.
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- Short course
- Birmingham
- 1 Day
...Understand and develop clear questioning skills using specific elements of communication. Topics covered: Open Questions vs Closed Questions Probing... Learn about: Skills and Training, Trainer selection, Customer Service...
...Understand and develop clear questioning skills using specific elements of communication. Topics covered: Open Questions vs Closed Questions Probing... Learn about: Skills and Training, Trainer selection, Customer Service...
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Nice experience, happy with the services, good day overall leraned a lot. Thanks !
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Good, the course was a good decision to attend and I truly enjoyed the course. It was nice experience.
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Great training course, trainers were well educated and ambiance was good.
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- Course
- West Midlands
- 3 Months
...Competitive Advantage Supply Chain Becomes the Value Chain Mission of Logistics Management Logistics Management Process Supply Chain and Competitive Performance... Learn about: IT risk, IT Management, Network Training...
- Bachelor's degree
- Birmingham
- 1 Year
... service. Employment law. Employee relations... Learn about: IT Law, Staff Motivation, Employment Law...
- Bachelor's degree
- Birmingham
- 4 Days
...Short Course Duration: 4 days Are there any entry requirements? This course is ideal for drivers of Black Cab and Private Hire vehicles. Although the... Learn about: Road Freight, Road Transport Management, Transport Management...
- Bachelor's degree
- Birmingham
...Short Course Duration: Flexible Are there any entry requirements? This course is ideal for: Hackney Carriage/Private Hire Vehicle (PHV) drivers Community... Learn about: Customer Service, Motorway Driving, Vehicle Maintenance...
- Short course
- Inhouse in Birmingham
- Advanced
- 1 Day
...Selling Advancing Opportunity Exceeding Customer Expectations Giving Recognition MODULE 5: Controlling the Conversation Learning outcomes: Staying in control... Learn about: Closing Skills, Sales Techniques, Team Building...