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Customer Service courses West Midlands
- Short course
- Birminghamand6 other venues
- Bristol, Edinburgh, Leeds, London, Manchester, Nottingham
- Intermediate
...The ability to understand your customer is essential for every successful business to enable it to grow. This inspirational and interactive course gives you the skills... Learn about: Customer satisfaction, Customer Retention, Customer Care...
- Short course
- Birminghamand6 other venues
- Bristol, Edinburgh, Leeds, London, Manchester, Nottingham
- Intermediate
- October
...Saying 'No is particularly difficult when dealing with customers but there are occasions where this is the only sensible course of action. This course... Learn about: Customer Service, Customer Care, Customer Manager...
- Short course
- Birminghamand6 other venues
- Bristol, Edinburgh, Leeds, London, Manchester, Nottingham
- Intermediate
- November
... and role-playing delegates will improve their customer-care skills when answering the telephone... Learn about: Customer relationship, Excellent Customer Care, Customer satisfaction...
- Course
- Wolverhampton
- Different dates available
...NVQ Level 2 in Women’s Hairdressing NVQ Level 2 Barbering Pursue an apprenticeship in the industry... Learn about: Financial Accounting, Business Accounting, Hair and beauty...
- Short course
- Birminghamand6 other venues
- Bristol, Edinburgh, Leeds, London, Manchester, Nottingham
- Intermediate
- January
- 1 Day
...for evaluating excellent customer service on the telephone) 15:15 – 16:00 Creation of our 10 top tips for our business for both telephone and email... Learn about: Communication Training, Customer Service, Telephone answering...
- NVQ
- Wolverhampton
... qualifications suitable for anyone whose job includes working in a customer service environment or working... Learn about: Customer Care, Customer Service, Sales Techniques...
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The Customer Service Training was a really good intimate and tailored course. I felt at ease all the way through. The tutor was very encouraging. Great manual. I was nervous at first about the interactive exercises but they were really good. Got to know the people on the course and also learnt how to listen! I think that I came away feeling much more confident. Also, the tutor made us all feel that we were more important - and we were not on our own. Everyone at the meeting is part of a team.
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The trainer was knowledgeable on the subject, he made the training sector specific and relevant for our needs, he gave us opportunity for relevant discussion and left us with some good quality training resources,
The training was both useful and interesting, although I've already shared the information with my Vice Principal I think it would be very useful for her to attend similar training techniques.
I learnt that speed and efficiency is the essence of good customer service
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- Course
- Birmingham
- 1 Day
... of staff whether existing or new to handling, selling to, or dealing with customers... Learn about: Anger Management, Customer Manager, Customer Care...
... of staff whether existing or new to handling, selling to, or dealing with customers... Learn about: Anger Management, Customer Manager, Customer Care...
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The Customer Service Training was a really good intimate and tailored course. I felt at ease all the way through. The tutor was very encouraging. Great manual. I was nervous at first about the interactive exercises but they were really good. Got to know the people on the course and also learnt how to listen! I think that I came away feeling much more confident. Also, the tutor made us all feel that we were more important - and we were not on our own. Everyone at the meeting is part of a team.
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The trainer was knowledgeable on the subject, he made the training sector specific and relevant for our needs, he gave us opportunity for relevant discussion and left us with some good quality training resources,
The training was both useful and interesting, although I've already shared the information with my Vice Principal I think it would be very useful for her to attend similar training techniques.
I learnt that speed and efficiency is the essence of good customer service
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- Course
- West Midlands
- 5 Days
...and Customer Service on Marketing The Components of Customer Service Pre-Transaction Elements Written Customer Service Policy Accessibility Organisation... Learn about: IT Management, Competitive Advantages, Customer Service...
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Nice experience, happy with the services, good day overall leraned a lot. Thanks !
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Good, the course was a good decision to attend and I truly enjoyed the course. It was nice experience.
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Great training course, trainers were well educated and ambiance was good.
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- Short course
- Birmingham
- 1 Day
...Understand and develop clear questioning skills using specific elements of communication. Topics covered: Open Questions vs Closed Questions Probing... Learn about: Communication Policy, Planning Your Work, Skills Communication...
...Understand and develop clear questioning skills using specific elements of communication. Topics covered: Open Questions vs Closed Questions Probing... Learn about: Communication Policy, Planning Your Work, Skills Communication...
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Nice experience, happy with the services, good day overall leraned a lot. Thanks !
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Good, the course was a good decision to attend and I truly enjoyed the course. It was nice experience.
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Great training course, trainers were well educated and ambiance was good.
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- NVQ
- Wolverhampton
...The NVQ is aimed at administrators, receptionists and others providing support to clients and practioners in an advice and guidance service or context... Learn about: Relationship Marketing, Customer Retention, Customer Service...
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Excellent course with excellent trainer. Great Trainer that tailored the course to our needs and kept us interested.
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I want to personally thank you for the excellent training that you presented to the CCI team earlier this week. Your knowledge and expertise in sales has given our team a boost (all the team!). It is up to me now to ensure they use the skills you demonstrated.
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I found this both interesting and enjoyable. The trainer kept us all engaged during the workshop.
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- Course
- Birmingham
- 1 Day
...This day-long course from Stand&Deliver is ideal for anyone who is seeking to improve their negotiation skills. It begins in advance with a self-assessment... Learn about: Social Skills, Negotiation techniques, Team Building...
...This day-long course from Stand&Deliver is ideal for anyone who is seeking to improve their negotiation skills. It begins in advance with a self-assessment... Learn about: Social Skills, Negotiation techniques, Team Building...
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Excellent course with excellent trainer. Great Trainer that tailored the course to our needs and kept us interested.
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I want to personally thank you for the excellent training that you presented to the CCI team earlier this week. Your knowledge and expertise in sales has given our team a boost (all the team!). It is up to me now to ensure they use the skills you demonstrated.
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I found this both interesting and enjoyable. The trainer kept us all engaged during the workshop.
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- Bachelor's degree
- Birmingham
...Short Course Duration: Flexible Are there any entry requirements? This course is ideal for: Hackney Carriage/Private Hire Vehicle (PHV) drivers Community... Learn about: Highway Code, Equal Opportunities, Motorway Driving...
- Short course
- Inhouse in Birmingham
- Advanced
- 1 Day
...Selling Advancing Opportunity Exceeding Customer Expectations Giving Recognition MODULE 5: Controlling the Conversation Learning outcomes: Staying in control... Learn about: Customer Service, Team Building, Objection Handling...
- NVQ
- Wolverhampton
...clients to access referral opportunities ·Provide support for other practioners ·Undertake research for the service and its clients ·Design information... Learn about: Customer Relationship Management, Relationship Marketing, Customer Service...
- Course
- West Midlands
- 3 Months
...Competitive Advantage Supply Chain Becomes the Value Chain Mission of Logistics Management Logistics Management Process Supply Chain and Competitive Performance... Learn about: Logistics Management, Customer Service, Supply Chain Management...
- Bachelor's degree
- Birmingham
- 4 Days
...Short Course Duration: 4 days Are there any entry requirements? This course is ideal for drivers of Black Cab and Private Hire vehicles. Although the... Learn about: Road Transport Management, Transport Management, Road Freight...
- Bachelor's degree
- Birmingham
- 1 Year
...A range of different business subjects will be offered including: Human resource management. Business planning. You can choose 4 of the optional units from the following: Advertising and promotion. Marketing and planning. Managing human resources. Quality management. European business. Customer... Learn about: Resource Management, Customer Service, Employee Relations...