Customer Service CPD Accredited
Course
Online
Description
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Type
Course
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Level
Intermediate
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Methodology
Online
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Duration
30 Days
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Start date
Different dates available
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Online campus
Yes
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Delivery of study materials
Yes
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Support service
Yes
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Virtual classes
Yes
Accredited CPD Certificate awarded upon completion
Free upgrade on to our state of the art platform
Career Advice available on completion
12 Months unlimited Access
Facilities
Location
Start date
Start date
About this course
Our Online Courses is a cost-effective and successful approach for many individuals. It provides a flexible learning method, allowing candidates to schedule learning at a time that suits them and fits in with other commitments; ideal for those who find it difficult to take time away from their workplace. It also allows candidates to work at their own pace, and revisit sections of the course as often as needed, leading to a fuller understanding of all the topics covered.
In addition, there are none of the high costs of travel and accommodation associated with courses at an external venue.
This package is designed for any individual wishing to pursue or enhance their career in Health and Social Care.
The course will assist in remaining compliant, getting a job, starting a career or to expand on your current learning and development.
A list of Career Paths you can pursue by purchasing this course.
Nurse
Midwive
Health Care Professional
Carers
Support Workers
Our training works on all devices including Mobile phones, IPad’s, Android tablets, Macs and PC’s.
CPD Group
Exams and Accreditation Features:
This course is accredited by The CPD Group
Our Online test will be multiple choice. You can retake the test at no extra cost to improve your grade.
An accredited certificate is awarded upon completion which enable you to obtain certified CPD hours
All evidence of learning and certification will remain on our system for your future reference.
Reviews
Subjects
- Access
- Customer Service
- Accredited
- Handle
- Benefits
- Recognise
- Professionals
- Accessed
- Adapt
- Leading
Course programme
Course Curriculum
- Module 1 - The benefits of excellent customer service
- Module 2 - Deliver excellent customer service
- Module 3 - Handle complaints with care
- Module 4 - Recognise & adapt to customer behaviour styles
- Module 5 - Manage customer satisfaction levels
Customer Service
Customer Service helps users define who their customers are and understand their needs. The course also enables users to learn the customer service, personal standards and premises standards process; deal with complaints with good tactics, exceed customer expectations and go the extra mile to provide excellent customer service
Customer Service CPD Accredited