Customer Service Excellence

Each training programme is designed to be highly practical, understandable and instantly applicable. Each technique and its potential uses are explained in clear detail, and you'll learn how you can successfully apply them to just about any problem or challenge you will ever encounter.

Participants will learn how to:

• Assess their current customer service skills and identify improvements.
• View their current performance from a customers perspective.
• Appreciate how customer service impacts profitability and job security.
• Maximise personal impact and communicate on many different levels.
• Lead conversations effectively and seamlessly to positive outcomes.
• Develop rapport with customers at the deepest level.
• Use subtle questions to place the customer in a positive emotional state.
• Use excellent customer service as a sales-generation tool.
• Ethically influence customers to recommend your company to others.
• Maintain a balance between quality and productivity.

Duration: Intensive 1 and 2 day training programmes are available.