Customer Service (Level 3)

The Adult Learning Academy - Enfield

Course

In Enfield

£ 1,550 VAT inc.

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Description

  • Type

    Course

  • Level

    Intermediate

  • Location

    Enfield

  • Duration

    6 Months

An excellent opportunity to learn the skills required to provide excellent customer service, taught to Level 3 standards. This is ideal for business owners, service workers, or anyone in a client-facing environment.

Facilities

Location

Start date

Enfield (London)
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197 - 205 High Street, Ponders End, EN3 4DZ

Start date

On request

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Subjects

  • Customer Service
  • Customer Care
  • Client Management
  • Business
  • Service Management
  • Client satisfaction evaluation
  • Front Desk
  • Receptionist
  • Sales
  • Business marketing and management

Teachers and trainers (1)

Sandra Brown

Sandra Brown

Teacher

Course programme

This is a modular, credit-based qualification.
31 credits must be completed from the following Mandatory Units:
- Organise and deliver customer service - Understand the customer service environment- Understand customers and customer retention- Principles of business- Manage personal and professional development- Resolve customers' problems
The remaining credits can be completed from any of up to 30 optional units selected from the awarding body's database. These are bespoke and selected to suit the learner's needs and requirements!

See related categories

Customer Service (Level 3)

£ 1,550 VAT inc.

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