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Customer Service Professionalism

Ed-next

Course

Online

£ 21 VAT exempt

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Description

  • Type

    Workshop

  • Methodology

    Online

  • Class hours

    1h

  • Duration

    4 Weeks

Customer Service

Customer service professionals play a vital role in any organization that wants to be profitable. Professional service can be a competitive advantage that helps build a strong, consistent, and loyal customer base. In order for an organization to rise above their competition, they need a dedicated, professional customer service workforce that strives to build customer loyalty. This course discusses professionalism and why it is important for providing excellent customer service.

About this course

After completing this course, you should be able to:
•Identify how professionalism leads to customer loyalty
•Recognize important traits for successful customer service professionals
•List service duties and skills
•Name several customer service professional traits
•Recall how to retain customers

The course is aimed at anybody involved in Customer Service.

No prior qualification required. However, you will need basic IT skills and a computer with internet connection to take part in this course.

You get an IACET endorsed printable certificate on passing the final quiz and scoring 80% plus marks.

It is a Customer Service self-study course with access to the program for 4 weeks. It is a brand new course and therefore features the very latest in this subject area. It has been created by experienced and highly skilled training professionals. Hundreds of students have attended it through our virtual corridors, many of whom have gone on to be effective professionals in this sector.

On receiving your request a course advisor from Ed-Next will contact your through email or telephone to explain everything about this course, including how you can sign up, payment options and enrolment periods.

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Subjects

  • IT
  • Customer Service
  • Customer Care
  • Customs valuation
  • Customer Service Skills
  • Customer satisfaction
  • Customer Relationship Management
  • Social Skills
  • Communication Skills
  • Communications Planning

Teachers and trainers (1)

Teaching Staff

Teaching Staff

Teacher

Course programme

By the end of this course the learner will be able to:



    • Identify how professionalism leads to customer loyalty

    • Recognize important traits for successful customer service professionals

    • List service duties and skills

    • Name several customer service professional traits

    • Recall how to retain customers




ed-next is the distance e-learning provider of choice. We’re affiliated to acknowledged online e-learning providers and we deliver over 500 academic, vocational and professional development courses. A recent and very exciting move has been our partnership with the University of Derby to enrol students on its highly respected undergraduate and postgraduate degree courses. As it’s so expensive ed-next’s comprehensive portfolio of courses addresses a huge range of work-based situations and skill levels, as well as academic content where relevant, and we cover all levels and all types of organisation, so there’s sure to be something in our collection that meets your needs. So why not come with us on an exciting journey of discovery, challenge, and personal improvement, with benefits for you, your career and your organisation.

Additional information

All materials are included in this course.

See related categories

Customer Service Professionalism

£ 21 VAT exempt

The best Customer Management courses

See all

See all