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Customer Service Skills courses Scotland
- Short course
- Edinburghand6 other venues
- Birmingham, Bristol, Leeds, London, Manchester, Nottingham
- Intermediate
...The ability to understand your customer is essential for every successful business to enable it to grow. This inspirational and interactive course gives you the skills, tips and knowledge to ensure you genuinely know what your customer wants and needs and how to deliver it so that they become... Learn about: Customer Relationship Management, Customer relationship, Customer Service Skills...
- Short course
- Edinburghand5 other venues
- Bristol, Leeds, London, Manchester, Nottingham
- Intermediate
- November
- 2 Days
...2 day course. Inevitably, in any organisation, occasions arise where the method by which consensus can be achieved is not always obvious. Also, there will be occasions when it is critical to gain the buy-in of key people. The objective of this course is to provide delegates with the skills... Learn about: Customer Care, Customer Manager, Facilitation Skills...
- Short course
- Edinburghand6 other venues
- Wymeswold, Birmingham, Bristol, Leeds, London, Nottingham
- Intermediate
- 2 Days
...This Advanced Selling Skills course covers the science of questions in qualification and advanced objection handling skills with participants expected to be comfortable participating in role-plays, which form a major part of the course. Finally, a review of closing techniques and a self-analysis... Learn about: Customer relationship, Customer Relationship Management, Customer Service...
- Short course
- Edinburgh
- Intermediate
- 1 Day
... techniques for dealing with different situations. To consider Transactional Analysis as a tool for improving communication. Suitable for: The course is suitable for anyone who would like to build their skills and boost their confidence when dealing with people they perceive as 'difficult'. Managers,... Learn about: Problem Solving, Assertive Behaviour, Behaviour styles...
- Course
- Glasgow
...Consultative Selling Have you mastered the basics of selling and want to take your skills to the next level? Using the consultative selling approach...
- NVQ
- Ayr
...Suitable for: The Customer Service SVQ has been developed specifically for staff who deal directly with customers on. a day to day basis and covers such topics as deliver reliable customer service, resolve customer service. problems, develop customer relationships and other relevant areas... Learn about: Skills and Training, Customer Care, Customer Service...
- Short course
- Edinburghand6 other venues
- Birmingham, Bristol, Leeds, London, Manchester, Nottingham
- Intermediate
- March
...Saying 'No is particularly difficult when dealing with customers but there are occasions where this is the only sensible course of action. This course helps delegates manage customer's expectations and how objections can be handled in a positive... Learn about: Customer Manager, Customer Service Skills, Customer relationship...
- Course
- Glasgow
- Different dates available
...Course OverviewWhether you wish to embark upon a career in customer service or simply want learn a practical skill for everyday use, the distance learning Customer Service Excellence course can provide you with all the necessary skills. The home study course teaches you everything... Learn about: Skills and Training, Quality Training, Customer Service...
- Course
- Glasgowandanother venue.
- Leeds
- 1 Day
.... Each phone interaction has elements of sales and customer service skills, which we will explore in detail throughout this energizing and practical workshop... Learn about: Sales Training, Telephone techniques, Communication Training...
- Course
- Glasgow
- 1 Year
...This one year course aims to provide a first qualification relevant to the needs of the Tourism industry. Areas covered include customer service, employability skills, selling skills and a knowledge of the industry itself. OTHER INFORMATION. There may be the opportunity for study visits as part of the course...
- Short course
- Edinburghand6 other venues
- Birmingham, Bristol, Leeds, London, Manchester, Nottingham
- Intermediate
- February
...Only when we really understand our customers' experiences of our business can we make real improvements to our business practice. This course develops techniques to help identify our customers' expectations and how we can meet and exceed them in both the sales and after sales roles... Learn about: Customer relationship, Customer Care, Communication Training...
- Course
- Glasgow
- Different dates available
... public.This distance learning course provides candidates with the knowledge, confidence and flexibility to develop in their current customer service role. It also prepares professionals who are new to this field to meet the changing demands of their future careers. The course provides successful candidates... Learn about: Confidence Training, Customer Service...
- Course
- Glasgow
- Different dates available
...This course will give you the skills, knowledge and understanding to develop your career in the Travel and Tourism Industry. You will gain the skills and knowledge required to provide high quality customer service and enhance your own employability... Learn about: Tourism Industry, Travel and Tourism, Travel Tourism...
- Vocational qualification
- Glasgow
... which can help support improvement in services and customer support. Learning and assessments are relevant to the workplace and therefore the investment in staff time and skills development will benefit staff and services...
- Short course
- Edinburghand5 other venues
- Bristol, Leeds, London, Manchester, Nottingham
- Intermediate
- November
- 1 Day
... performance ensuring that the day is fast, focused and fun! At the end of the day each participant will have acquired further facilitation skills, learned how to prepare and execute a professional facilitated event and planned their next event back at work. This Advanced Facilitation Skills training... Learn about: Decision Making, Sales Training, Time management...
- Course
- Glasgow
- Different dates available
..., finance and customer service. An important part of the course focuses on applied professional skills, which prepares students to formulate, test and gain support from their colleagues in designing and implementing new work projects... Learn about: Skills and Training, IT Management, Customer Service...
- Course
- Glasgow
- Different dates available
...The course develops your knowledge of the Travel and Tourism Industry giving you a solid preparation for a career in the sector. You will gain the skills and knowledge required to provide high quality customer service and enhance your own employability. The course lasts two years starting... Learn about: Business and Management, Tourism Industry, Travel Tourism...
- HNC
- Glasgow
- 1 Year
...The aim of this course is to develop knowledge of the travel and tourism industry and to provide appropriate vocational skills to enable high quality service to customers in a wide range of tourism and travel organisations...
- Short course
- Edinburghand6 other venues
- Birmingham, Bristol, Leeds, London, Manchester, Nottingham
- Intermediate
- January
... and role-playing delegates will improve their customer-care skills when answering the telephone... Learn about: Customer Service, Customer Care, Customer relationship...
- Course
- Glasgow
- Different dates available
...Level 3 Certificate in Principles of Business Administration - 100 study hoursWith a Level 3 Certificate in Business Administration, candidates aspiring to management roles will have the professional recognition of their skills and be ready to embrace new responsibilities in the business world... Learn about: Customer Service, Business and Administration, IT Management...
- Course
- Glasgow
... with an event, local tourism product knowledge and basic customer care service skills. How Will I Learn A combination of high practical content and classroom...
- Vocational qualification
- Motherwell
- 2 Years
...The course aims to develop capability in technical, supervisory and managerial aspects of the hospitality industry. The course provides you with both the academic and vocational skills necessary to build a professional career in the hospitality industry. It takes a multi-disciplinary approach... Learn about: Part Time...
- Short course
- Edinburghand6 other venues
- Birmingham, Bristol, Leeds, London, Manchester, Nottingham
- Intermediate
- January
...This course has been designed and adapted for a number of PTP's clients that run call-centres to handle incoming calls and outbound calls. Throughout the course, participants are encouraged to contribute to a lively debate about their perceptions of good customer service. They are constantly... Learn about: Incoming Calls, Customer Complaints Calls, Handling Complaints...