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Customer Service Skills courses Scotland
- Short course
- Edinburghand6 other venues
- Birmingham, Bristol, Leeds, London, Manchester, Nottingham
- Advanced
...An inspirational and interactive course that teaches advanced customer service skills that create a pro-active customer focus within your team... Learn about: Customer Relationship Management, Customer relationship, Customer satisfaction...
- Short course
- Edinburghand6 other venues
- Birmingham, Bristol, Leeds, London, Manchester, Nottingham
- Advanced
...An inspirational and interactive course that teaches advanced customer service skills that create a pro-active customer focus within your team... Learn about: Customer Retention Strategy, Tourism Hospitality, Customer Service Skills...
- Short course
- Edinburghand6 other venues
- Birmingham, Bristol, Leeds, London, Manchester, Nottingham
- Intermediate
...The ability to understand your customer is essential for every successful business to enable it to grow. This inspirational and interactive course gives you the skills, tips and knowledge to ensure you genuinely know what your customer wants and needs and how to deliver it so that they become... Learn about: Customer Service, Customer Retention, Customer relationship...
- HND
- Glasgow
- 2 Years
...The aim of the diploma is to provide necessary skills, knowledge and attitudes appropriate to the pursuit of a variety of careers in industrial, commercial or public sector organisations. The range of destinations to which the learner can aspire is diverse. Careers in industry, banking, insurance...
- HNC
- Motherwell
- 2 Years
..., Creating a Culture of Customer Care, Retail Travel Practice, Structure of the Travel and Tourism... Learn about: Part Time...
- Short course
- Edinburgh
- 1 Day
...As a result of obtaining this unit, barstaff will be able to identify the basic service standards they must meet when working in on-licensed premises. Suitable for: Barstaff, working in on-licensed premises in England and Wales, as an introduction to the skills they will need to work professionally...
- Vocational qualification
- Aberdeen
...This qualification will help the team to develop in order that they can become efficient and deal with the pressures of the day to day requirements to ensure that customers will return...
- Course
- Kilwinning
...This course will prepare you for a range of positions in the travel and tourism industry by developing the necessary practical, personal and social skills. The course also includes experience in travel agents' booking systems and an approved certificate which is highly respected in the travel...
- Course
- Glasgow
- 1 Year
...This course is designed to provide an understanding of the nature of business organisations and a good grounding in the skills required for business. Successful completion of this course will allow students to progress on to a Higher National course in Business or to take up an introductory... Learn about: Full Time...
- MBA
- Stirling
- 1 Year
..., finance and banking, Public Relations and customer relations, Higher Education, project management, the civil service and international business. Close...
- Vocational qualification
- Kilmarnock
- 1 Year
...This course runs at Kilmarnock. This course will introduce you to basic administration skills and will suit people who would like to work as administration assistants/clerks. Within the course you will cover IT, Office Applications and Organization, Administration Support, Communication Skills... Learn about: Full Time...
- Course
- Glasgow
- Different dates available
...Course OverviewWhether you wish to embark upon a career in customer service or simply want learn a practical skill for everyday use, the distance learning Customer Service Excellence course can provide you with all the necessary skills. The home study course teaches you everything... Learn about: Quality Training, Customer Service, Skills and Training...
- Short course
- Edinburghand5 other venues
- Bristol, Leeds, London, Manchester, Nottingham
- Intermediate
- November
- 2 Days
...2 day course. Inevitably, in any organisation, occasions arise where the method by which consensus can be achieved is not always obvious. Also, there will be occasions when it is critical to gain the buy-in of key people. The objective of this course is to provide delegates with the skills... Learn about: Customer Service, Facilitation Skills, Customer Service Skills...
- HNC
- Glasgow
- 1 Year
...This course includes: skin care and eye treatments, hairstyling and make-up techniques, ranging from basic to fashion and photographic make-up. Learners also study subjects in relation to customer care and software applications. Learners are encouraged to participate in demonstrations that arise...
- NVQ
- Motherwell
- 1 Year
...This dynamic course is designed to help you develop your skills for work in a variety of hospitality contexts. In addition to enhancing your practical skills and customer care training you will receive tuition in IT, Numeracy and Communications. Also embedded into the programme is the REHIS...
- Course
- Blended in Glasgow
...To teach Sage Line 50 Accounts to Level 2.. Suitable for: Those with a good working knowledge of manual book-keeping who wish to learn how to use a computerised book-keeping program. Sage Line 50 is suited to those who want to convert their manual book-keeping skills to computerised accounts...
- Short course
- Aberdeen
... for the bar tops, floor, cleaning fluids for the Beer Lines. Working relations with customers and team members is important, Customer Care skills are covered...
- Course
- Kilwinningandanother venue.
- Greenock
- Beginner
...This new foundation course will provide a broad background of the travel and tourism industry and the skills required. You wll be encouraged to build practical, personal and social skills to equip you to progress on to more challenging courses or to a trainee position in the industry...
- Course
- Blended in Forres/inverness
...To teach Sage Line 50 Accounts to Level 2. Suitable for: Those with a good working knowledge of manual book-keeping who wish to learn how to use a computerised book-keeping program. Sage Line 50 is suited to those who want to convert their manual book-keeping skills to computerised accounts...
- Short course
- Edinburghand6 other venues
- Birmingham, Bristol, Leeds, London, Manchester, Nottingham
- Intermediate
- March
...Saying 'No is particularly difficult when dealing with customers but there are occasions where this is the only sensible course of action. This course helps delegates manage customer's expectations and how objections can be handled in a positive... Learn about: Customer Relationship Management, Customer Service, Customer Manager...
- Short course
- Edinburghand5 other venues
- Bristol, Leeds, London, Manchester, Nottingham
- Intermediate
- November
- 1 Day
... performance ensuring that the day is fast, focused and fun! At the end of the day each participant will have acquired further facilitation skills, learned how to prepare and execute a professional facilitated event and planned their next event back at work. This Advanced Facilitation Skills training... Learn about: Decision Making, Sales Techniques, Customer Retention Strategy...
- NVQ
- Motherwell
- 2 Years
...This dynamic course is designed to help you develop your skills for work in a variety of hospitality contexts. In addition to enhancing your practical skills and customer care training you will receive tuition in IT, Numeracy and Communications. Also embedded into the programme is the REHIS...
- Short course
- Inhouse in Aberdeen
- 1 Day
...This course gives staff the skills and knowledge to sell and serve Food and Beverages with confidence. Suitable for: Food and Beverage staff...